1. Customer Relationship Management (CRM):

   • The process of managing interactions with current and potential customers to improve customer satisfaction and loyalty.

2. Customer Retention:

   • The strategy of keeping existing customers and encouraging repeat purchases.

3. Customer Acquisition:

   • The process of attracting and gaining new customers.

4. Customer Segmentation:

   • Dividing customers into groups based on characteristics such as demographics, behavior, or preferences.

5. Customer Engagement:

   • The level of interaction and involvement customers have with a brand or company.

6. Customer Satisfaction:

   • The extent to which customers are happy and content with a product or service.

7. Customer Loyalty:

   • The tendency of customers to repeatedly choose and support a particular brand or company.

8. Upselling:

   • Encouraging customers to purchase additional or upgraded products or services.

9. Cross-Selling:

   • Offering customers related or complementary products or services to what they are already purchasing.

10. Churn Rate:

    • The percentage of customers who stop using a product or service over a specific period.

11. Customer Feedback:

    • Information provided by customers about their experience with a product or service.

12. Customer Support:

    • Services provided to customers to assist them in using a product or resolving issues.

13. Lead Generation:

    • The process of identifying potential customers who are interested in a product or service.

14. Sales Funnel:

    • The stages that potential customers go through in the buying process, from awareness to purchase.

15. CRM Software:

    • Technology used to manage and analyze customer interactions and data.

16. Personalization:

    • Tailoring products, services, or marketing efforts to meet individual customer needs and preferences.

17. Touchpoints:

    • Any point of contact between a customer and a company, such as website visits, social media interactions, or customer service calls.

18. Customer Lifetime Value:

    • The total value a customer contributes to a company over the duration of their relationship.

19. Customer Advocacy:

    • Customers who actively promote and recommend a brand or product to others.

20. Retention Rate:

    • The percentage of customers that a company keeps over a specific period.

21. Customer Onboarding:

    • The process of familiarizing new customers with a product or service and helping them get started.

22. Customer Analytics:

    • The use of data and analysis to gain insights into customer behavior and preferences.

23. Feedback Loop:

    • A continuous process of collecting customer feedback and using it to make improvements.

24. Net Promoter Score (NPS):

    • A metric used to measure customer satisfaction and loyalty based on the likelihood of customers recommending a company to others.

25. Customer Complaints:

    • Expressions of dissatisfaction or issues raised by customers regarding a product or service.

26. Customer Journey:

    • The complete sum of experiences a customer goes through when interacting with a company, from initial contact to post-purchase.

27. Customer Persona:

    • A fictional representation of an ideal customer, based on research and data, used to understand customer needs and preferences.

28. Customer Service:

    • The support and assistance provided to customers before, during, and after the purchase of a product or service.

29. Customer Database:

    • A centralized collection of customer information, including contact details, purchase history, and preferences.

30. Customer Engagement Strategies:

    • Planned activities and initiatives aimed at increasing customer involvement and interaction with a brand.

31. Customer Persona:

    • A fictional representation of an ideal customer, based on research and data, used to understand customer needs and preferences.

32. Customer Service:

    • The support and assistance provided to customers before, during, and after the purchase of a product or service.

33. Customer Database:

    • A centralized collection of customer information, including contact details, purchase history, and preferences.

34. Customer Engagement Strategies:

    • Planned activities and initiatives aimed at increasing customer involvement and interaction with a brand.

35. Customer Touchpoints:

    • Various points of contact and interaction between a customer and a company, such as website visits, social media interactions, emails, or customer service calls.

36. Customer Advocacy:

    • Customers who actively promote and recommend a brand or product to others.

37. Customer Onboarding:

    • The process of familiarizing new customers with a product or service and helping them get started.

38. Customer Analytics:

    • The use of data and analysis to gain insights into customer behavior and preferences.

39. Feedback Loop:

    • A continuous process of collecting customer feedback and using it to make improvements.

40. Net Promoter Score (NPS):

    • A metric used to measure customer satisfaction and loyalty based on the likelihood of customers recommending a company to others.

Remember to practice using these words in various sentences and scenarios to enhance your understanding and fluency. Good luck with your language learning!