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Example Suit Range: 1 Cost: £ 2 Payment Method: 3 |
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Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
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Source 1
Source 2
You will hear a telephone conversation between a customer and a shop assistant. First you have some time to look at questions 1-3. [Pause 30 seconds]
You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.
Jenny: Good morning. Jenny's Suit Rental. Jenny speaking. How may I be of service?
Max: Hi there. My name is Max Jones; that's J-O-N-E-S, and I'm looking to rent a suit out for a special occasion.
Narrator: The customer's name is Max Jones, so you write J-O-N-E-S in the space provided. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1-3.
Jenny: Good morning. Jenny's Suit Rental. Jenny speaking. How may I be of service?
Max: Hi there. My name is Max Jones; that's J-O-N-E-S, and I'm looking to rent a suit out for a special occasion.
Jenny: Certainly, Max. We charge a set fee for our services; you can either choose from our designer range and pay £50 to rent your suit out, or choose from our standard range at a cost of £25. So, what will it be?
Max: The first option please, Jenny. £25, did you say?
Jenny: Unfortunately not, the designer range is twice that price.
Max: In that case, I'll take the second option; standard, was that it?
Jenny: That's right. Now, before we go any further, may I ask how you intend to pay?
Max: Do you accept cheques?
Jenny: Yes, but only in exceptional circumstances; we prefer cash or credit card.
Max: Well, as I haven't got one, does this count as those circumstances?
Jenny: Yes, that will be fine. Make it payable to Jenny's Suit Rental.
Max: Will do!
Narrator: Before listening to the rest of the conversation, you have some time to look at questions 4-10. [Pause 30 seconds] Now listen and answer questions 4-10.
Jenny: Now Max, can I take your measurements please and a few details about what sort of suit you have in mind?
Max: Certainly.
Jenny: Let's start with the trousers then, shall we? What is your waist size and leg length?
Max: I used to be a 32 waist you know, but these days it's more like 36; too many cream pies!
Jenny: I've been there! And about the leg? 34?
Max: I wish! I'm afraid I'm somewhat lacking in the height department; not even a 32; 30, I'm afraid!
Jenny: Never mind!
Max: As for the colour, could you do a dark-grey suit?
Jenny: In fact, we have a very smart one of those in just your size; you're in luck! Now, what about shoes? Same colour?
Max: No, I think I'd prefer something darker.
Jenny: Okay, let's go with traditional black then, shall we? What about size?
Max: I'm a size 45.
Jenny: Hmm. By my calculations that's a 10 in our sizes. And style?
Max: What've we got?
Jenny: We do suede, nubuck and traditional leather.
Max: Definitely the last one.
Jenny: Very well. And will you be wanting a necktie?
Max: Do you do bowties?
Jenny: Of course; I'll put one of those down on your order; dark-grey I presume?
Max: Perfect! To match the suit. I think I fancy a light-blue shirt by the way.
Jenny: Might I recommend a green? Green would go very well with the suit you are renting.
Max: Light or dark?
Jenny: I'd say dark.
Max: Dark it is then! My neck size is seventeen and a half; hard to believe that little over a year ago I could fit into a 15, isn't it?
Jenny: Those cream pies again, right?
Max: You've got it!
Jenny: Now, what about your suit jacket? Same colour as the trousers obviously, but what size?
Max: Medium should be fine.
Jenny: Are you sure?
Max: Yeah. And have you got any of those three-button ones?
Jenny: I'm afraid not; the one- and two-button suit jackets are far more popular at the moment. In fact, the one-button is all the rage.
Max: Let's have that one then.
Jenny: No problem. Now... (fading)
Narrator: That's the end of Section 1. You have half a minute to check your answers. [Pause 30 seconds]
Now turn to Section 2.
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