IELTS Mock Test 2020 January

Published on: 08 Feb 2020
Tests taken: 758,692

Answer Keys:

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Part 1: Question 1 - 10

1 Waddell
2 Robyn Place
3 263 8666
4 Visa
5 10

6 $35
7 Unlimited kilometres
8 Relatives
9 (An) automatic
10 Driving license / Drivers license

Part 2: Question 11 - 20

11 X
12 Tunnels
13 5
14 X
15 Whale watching

16 Indian Pacific
17 Earlier/early settlers
18 1 Millionth
19 States
20 The continent

Part 3: Question 21 - 30

21 B
22 B
23 C
24 A
25 A

26 40 litres (or liters)
27 Solar coil
28 20
29 65
30 Rigid foam

Part 4: Question 31 - 40

31 Services marketing
32 Legal advice
33 Weakness
34 Customer numbers
35 Tangible

36 Expectations
37 Clients
38 Constantly improve
39 (Conduct) surveys
40 A representative

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How to Find the Right Keywords in Reading Comprehension?

Reading is often perceived as a challenge in IELTS by many students. But if proper reading strategies of skimming and scanning are adopted, this...

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Review & Explanations:

Part 1: Questions 1-10

Questions 1-5

Complete the form below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Southern Rental Car – booking
Name: William 1 Address: 10 2 Nelson Contact number: 07 3 Payment by credit card type: 4 card. Card No. 4550 1392 8309 3221 Card expiry date: July 20XX Rental period: 5 days

1 Answer: Waddell

Listen from here Locate Explain Report

The answer for Q1 is the name of a man “William...”.
The woman’s question “First, can i take your name?” can be seen as a suggestion for the answer’s appearance.
The man’ answer is Waddell. However, this type of answer is always followed by a spelling, so you should concentrate on listening after that
Listening carefully, you can fill the answer “W-A-D-D-E-L-L” exactly

2 Answer: Robyn Place

Listen from here Locate Explain Report

The answer for Q2 is a place and the keyword mentioned in Q2 is “10...., Nelson” . Therefore, you should try to catch the number “10...” in the conversation because the best answer will be surely followed by the number “10...”
It is not difficult for you to hear the name of the place “Robyn”, and the spelling R-O-B-Y-N can help you fill the blank easily.

3 Answer: 263 8666

Listen from here Locate Explain Report

The answer for Q3 is a number.
The keyword in the man’s question “Do you want my home number or my mobile?” and the response of woman “Home number will be fine”can be seen as a suggestion for the answer’s appearance
So, you can find the answer “07 263 8666”. In this case, you should note that “....666” can be answered by three number “6” or “triple 6”

4 Answer: Visa

Listen from here Locate Explain Report

The keyword concerned in the Q4 is “payment” and “credit card type”
The keyword in the man’s answer “Do i have to pay by credit card?” can be seen as a suggestion for the answer’s appearance
Listening carefully, you can find the answer Q4 “...i’ll pay by Visa”

5 Answer: 10

Listen from here Locate Explain Report

The keyword mentioned in the Q5 is “period” and the answer will be a number
The question type “how long...?” is suitable for the answer “period”. So, the question woman “...how long did you want the car for? can be seen as a suggestion for the answer’s appearance
Be careful, “12 days” appeared in the conversation is a lure because it is just the woman’s query, not the man’s answer. Therefore, you need to listen exactly to the man’s answer.
The negative word “No” in the man’s answer shows his disagreement with woman’s query. And then, you can easily find the answer 10 days

Questions 6-10

Answer the following questions USING NO MORE THAN TWO WORDS OR A NUMBER

How much is the car per day?

What does the price include?

Who will he be visiting?

What kind of car does the agent recommend?

What does he need to collect the car?

6 Answer: $35

Listen from here Locate Explain Report

The keyword mentioned in Q6 are “how much” and “per day”.
The man’s answer “...you have rental cars for just 25 dollars a day. Is that correct?” can make you mistake and write the answer for Q6 “25 dollars”. However, this price is just applied in the low season” and “the period you’re looking at the cheapest we have at 35 dollars”. So, the answer must be 35 dollars

7 Answer: Unlimited kilometres

Listen from here Locate Explain Report

The keyword concerned in Q7 are “what” and “price”.
The answer for Q7 appears right after the answer of Q6. You can easily miss this answer. Therefore, scanning all questions before listening is very useful in this case.
Listening carefully, you can hear “....that prices includes unlimited kilometers”

8 Answer: Relatives

Listen from here Locate Explain Report

The keywords mentioned in the Q8 are “who” and “he...visiting”. So, you should focus on the man’s sayings.
You can hear the man’s conversation “I am visiting relatives...”. So, the answer of Q8 is “relatives”

9 Answer: (An) automatic

Listen from here Locate Explain Report

The keywords concerned in the Q9 are “what kind of car” and “recommend”
The keyword “would be better off” in the woman’s conversation is similar to the keyword “recommend” in the Q9. Therefore, “an automatic” is the best answer

10 Answer: Driving license / Drivers license

Listen from here Locate Explain Report

The keyword mentioned in the Q10 is “what” and “need”
The man’s question “What do I need to bring with me when I pick up the car?” can be seen as a suggestion for the answer’s appearance
It is not difficult for you to hear the answer “driving licence”

Part 1

Part 2: Questions 11-20

Questions 11-15

Complete the tables below. If there is no information given, write X.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Overlander
Distance / km	11
Highlight	3 volcanoes
Time / hours	11
Transalpine
Distance / km	223
Highlight	16 12
Time / hours	13
Transcoastal
Distance / km	14
Highlight	15
Time / hours	5

11 Answer: X

Listen from here Locate Explain Report

The keyword of Q11 is “Overlander”. Then, you try to find the information about “distance/km” of “Overlander”
You may be fooled by the information “681 kilometres” mentioned right after the keyword “Overlander”. So, you should focus on the content of the talking more than just the keyword. Actually, “681 kilometres” is not the “distance” of the “Overlander” which is the longest passenger rail service in Zealand. Therefore, there is no information given related to Q11 and you just write X

12 Answer: Tunnels

Listen from here Locate Explain Report

The keyword of both Q12 and Q13 is “Transalpine”. Then, you try to find the information about “highlight” and “time/hours” of “Transalpine”

The keyword in the Q12 is “16....”
You should try your best to hear the keyword “16...”. The talking mentions sixteen tunnels, so you will write the answer tunnels for Q12

13 Answer: 5
Listen from here Locate Explain Report
The keyword in the Q13 is “time/hours”
Listening carefully, you will hear “...Taking only five hours, this is a relatively short trip...”. So the best answer is five

14 Answer: X

Listen from here Locate Explain Report

The keyword of both Q14 and Q15 is “Transcoastal”. Then, you try to find the information about “distance/km” and “highlight” of “Transcoastal”

The keyword in the Q14 is “distance/km” but there is no information related to the “distance/km” mentioned in the talking. So, you will write X

15 Answer: Whale watching
Listen from here Locate Explain Report
The keyword in the Q15 is “highlight”
You can easily hear “....the highlights of this journey...” in the talking. So, the answer is whale watching.

Questions 16-20

Complete the summary below USING NO MORE THAN TWO WORDS OR A NUMBER.

Taking three days to complete, the 16 is one of the world’s longest train journeys. The Ghan is shorter, passing through towns built by the 17 There is also a sculpture designed to mark the laying of the 18 concrete sleeper. The Overland was the first train to travel between the capital cities in two 19 and it is also the oldest journey of its kind on 20

16 Answer: Indian Pacific

Listen from here Locate Explain Report

The keywords which lead you to the Q16 is “three days” and “the world’s longest train journeys”
You can guess that the answer will appear in the paragraph containing the keywords “three nights”. Although, the talking does not directly mention that “Indian Pacific” is “the world’s longest train journeys”. However, you can use the social knowledge to guess that “Indian Pacific” is the best answer

17 Answer: Earlier/early settlers

Listen from here Locate Explain Report

The keywords which lead you to the Q17 is “..passing through towns...” and the answer for this question may be a kind of a person.
You will hear the paragraph containing the keywords “Passing through Crystal Brook Port Augusta to...”. Then, you try to catch a noun describing a kind of a person and you will find the answer is earlier settlers

18 Answer: 1 Millionth

Listen from here Locate Explain Report

The keywords related to the Q18 are “sculpture”, “...to mark...” and “concrete sleeper”
Going on with the talking, you will hear “...the Iron Man sculpture which was constructed by railway workers to commemorate the one millionth concrete sleeper” (to commemorate = to mark). Clearly, one millionth is the best answer

19 Answer: States
Listen from here Locate Explain Report
The keywords which lead to the Q19 are “capital cities” and “two”
It is too easy to hear “As the first train to travel between the capitals of two states...”. So, the answer 19 is states
20 Answer: The continent
Listen from here Locate Explain Report
The keyword which leads to the Q20 is “the oldest journey”
The answer should appear right after the preposition “ON”. So, the answer is surely the continent.

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Part 2

Part 3: Questions 21-30

Questions 21-25

Circle the correct letter A–C.

Lyn is having difficulty completing her project because

A she doesn’t have enough information.
B she can’t organise her presentation.
C she doesn’t have enough time.

Answer: B

Listen from here Locate Explain Report

The keywords concerned in the Q21 are “Lyn” and “having difficulty”
You will focus on the woman’s conversation. The woman’s answer “Not very well” shows that her project is facing the difficulty and its reason is mentioned at the end of her conversation “I can't seem to organize it into a presentation”
The best choice must be B

Her presentation is going to focus on

A solar power in America.
B solar-powered water heaters.
C alternative energy technology.

Answer: B

Listen from here Locate Explain Report

The keywords concerned in the Q22 are “her presentation” and “focus on”
You will hear “...I'm going to talk specifically about domestic water heating...” (talk about = focus on). So, you will choose the answer B

Why does Lyn think we should be looking for alternative sources of energy?

A Fossil fuels are expensive.
B Fossil fuels have an impact on the environment.
C Fossil fuels are limited.

Answer: C

Listen from here Locate Explain Report

The keywords concerned in the Q23 are “why” and “alternative sources of energy”
You will hear “There are many reasons why we should be looking elsewhere for energy sources, as most people are aware fossil fuels and other such non-renewable sources are by definition finite...” that means they are limited. So, the answer is C

Solar power is a good form of alternative energy because

A it can be harnessed with simple technology
B it is infinite
C it can be applied equally well in any country.

Answer: A

Listen from here Locate Explain Report

The keywords concerned in the Q24 are “solar power” and “good form of alternative energy”
The woman’ answer “In this presentation I am focusing on solar power and its application...” can be seen as a suggestion for the next answer’s appearance of Q24.
Candidates who select answer B after listening to the conversation “The amount of the sun's energy which reaches the earth every minute, exceeds the energy that the global population consumes in a year. Although scientists argue that it is not finite,...” will be wrong.
You can notice that most chosen answers are not often in the “although” clause. So, you should not choose the answer it is infinite (= it is not finite)
The correct answer will appear in the remaining clause “solar power converters use this energy without needing any complex moving parts” (= it can be harnessed with simple technology). So, the best choice must be A

Which graph best indicates what Lyn is describing?

Answer: A

Listen from here Locate Explain Report

The keywords concerned in the Q25 is “best” and “what Lyn is describing”
You can hear “...water storage tank solar power can provide all of our water heating requirements in June and July...”.Therefore, you easily eliminate the answer B and choose either A or C because two graphs all shows the water heating requirements are completely provided in June and July.
After that, you continue hearing “...provide the majority until October. From October to the end of the year this figure falls dramatically...”. Looking at both graph A and graph C, you easily see that the supply of hot water requirements from October to December in graph A lower than in graph C. That means “from October to the end of the year this figure falls dramatically”. So, the best answer must be A

Questions 26-30

Label the following diagram USING NO MORE THAN TWO WORDS AND / OR A NUMBER

26 Answer: 40 litres (or liters)

Listen from here Locate Explain Report

The keyword of Q26 is “minimum”
You should hear the synonym of “minimum” in the conversation, and you will hear “water tank in the UK has a capacity of 45 to 50 litres. But must be at least 40 litres...” (at least = “minimum”). So the answer is “40 litres”

27 Answer: Solar coil

Listen from here Locate Explain Report

You can guess the answer of Q27 must be a coil at the bottom of the tank.
It is not difficulty to hear “the solar coil is put in the bottom of the tank to heat the water”. So the answer is “solar coil”

28 Answer: 20
Listen from here Locate Explain Report
The answer of Q28 is surely a number and the keyword is “degrees”
In the diagram, you can see the Q28 at “the bottom half of the tank” and you can find the answer “20 degrees”
29 Answer: 65
Listen from here Locate Explain Report
Similarly, the answer of Q29 must be a number and the keyword is also “degrees”
In the diagram, you can see the Q29 at “the top third of the tank” and you can find the answer “65 degrees”

30 Answer: Rigid foam

Listen from here Locate Explain Report

The keyword mentioned in the Q30 is “insulation” and “80 mm”
The woman’s conversation “That's insulation” can be seen as a suggestion for the answer’s appearance of Q30
You will hear “...rigid foam is used as an insulation layer. It should be at least 80 millimetres thick”. Then, you should be careful to write the answer “rigid foam”

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Part 3

Part 4: Questions 31-40

Questions 31-40

Complete the sentences below using NO MORE THAN TWO WORDS OR A NUMBER

Lecture on 31

Examples: tourism and 32

Common misconception is that marketing points to 33 in what is being provided.

Marketing is actually essential in maintaining 34

Selling a product is easier because it is 35 and customers do not have such different 36

Aim: offer service beyond hopes of 37

Important to: (a) keep informed & (b) 38

One way to achieve this: 39

40 must always be available for any queries or problems.

31 Answer: Services marketing

Listen from here Locate Explain Report

The keywords concerned in the Q31 is “lecture on”
The woman’s conversation “...Mr. Brian Kinsella, who is here to talk about the differences between marketing a product and marketing a service” can be seen as a suggestion for the answer’s appearance of Q31
However, the man’s conversation “...Now, I understand that many of you here today are interested in a career in services marketing” shows that he lectures on services marketing

32 Answer: Legal advice

Listen from here Locate Explain Report

The keywords concerned in the Q32 is “tourism” and the answer of this question may be one of examples of “service marketing”
The woman’s conversation “...However, before I begin, I want to clarify what I mean by services marketing” can be seen as a suggestion for the answer’s appearance of Q32
Then, the man’s conversation “This not only means aspects like holiday destinations, but also professional services such as legal advice” (holiday destinations related to “tourism”) indicates that “legal advice” is the best answer

33 Answer: Weakness

Listen from here Locate Explain Report

The keywords concerned in the Q33 are “common misconception” and “points to”
The words appeared in the conversation such as “almost perceived” and “indicates” which are synonymous with “common misconception” and “points to” in Q33 correspondingly. So, you can easily hear the answer “a weakness”

34 Answer: Customer numbers

Listen from here Locate Explain Report

The keywords concerned in the Q34 are “marketing” and “essential”
The keywords in Q34 remind us to think about “the importance of marketing.
It is easy to hear “the importance of marketing to sustain their customer numbers” (“sustain” in the conversation = “maintain” in the Q34). So, the answer is customer numbers

35 Answer: Tangible

Listen from here Locate Explain Report

The keywords concerned in the Q35 are “product” and “easier”
In the woman’s conversation “they can see a product and can comprehend exactly what the product will do for them. A service is more intangible”, you can understand that a product is more tangible than a service, so selling a product is easier.
Hence, the answer is “ tangible”.

36 Answer: Expectations

Listen from here Locate Explain Report

The keywords concerned in the Q36 are “customer” and “different”
You try to hear the keywords in the conversation in order to find the correct answer coming with the adjective “different”. So, “expectations” is the best answer

37 Answer: Clients

Listen from here Locate Explain Report

The keywords concerned in the Q37 are “aim” and “hopes of”
The man’s conversation “...our aim is...” can be seen as a suggestion for the answer’s appearance of Q37
Listening carefully, you will hear “... Our aim is not just to be a profit-making organization, but also to meet and exceed the expectations or dreams of our clients” (expectations of = dreams of = hopes of).
Then, if you concentrate on the conversation, you will continue hearing the man’s next saying “Our mission statement, in fact, is primarily to offer a service which is above and beyond the hopes of our clients”. So, the answer must be “ clients”

38 Answer: Constantly improve

Listen from here Locate Explain Report

The keywords concerned in the Q38 are “important”
There are two “important” problems in this case. However, one problem is answered and the other is missing.
In the conversation, the type of sentence “not only...also” is used to list two “important” problems and you can easily find the answer “constantly improve”

39 Answer: (Conduct) surveys
Listen from here Locate Explain Report
In the man’s conversation, you can guess that “conduct surveys” with all customers will be one way to improve the service offered. Hence, the answer will be “conduct surveys” for Q39

40 Answer: A representative

Listen from here Locate Explain Report

The keywords concerned in the Q40 are “available” and “any queries and problems”
The woman’s conversation “Our clients are met by a company representative during their stay, and we have a set procedure for dealing with any complaints. (“available” = during their stay, “any queries and problems” = “any complaints) shows that “a representative” must be the answer.
Besides, the remaining of the conversation also mentions the role of a representative. So, you will be more confident with that answer.

Part 4

Change Audio Sources

Part 1

You will hear a conversation between a customer and receptionist at a car rental agency. First you have some time to look at questions 1 to 5. Now listen and answer the questions 1 to 5.

Woman: Good morning. How can I help you?

Man: Hello. is this a Southern rental car?

Woman: Yes, it is.

Man: I wonder if you can help me. I am ringing from Nelson, but I am coming over to Auckland for 12 days and I’d like to hire a car.

Woman: Ok, I’ll fill in a booking for you now. First, can I take your name ?

Man: Yes, its William Waddell.

Woman: I sorry, Could you spell your surname?

Man: Ah, yeah it is W-A-D-D-E-L-L.

Woman: Thanks, now can I have an address and phone number

Man: Sure, I live at 10 Robyn place, that is R-O-B-Y-N place.

Woman: And that is Nelson, isn’t it?

Man: That’s right. Do you want my home number or my mobile

Woman: Home number will be fine.

Man: Ok, it’s 07 263 8666.

Woman: Great, now can I also have a credit card number?

Man:Do I have to pay by credit card?

Woman: Well, we need a credit card number as a guarantee. It is a standard policy for car rentals.

Man: Ok, Well. I’ll pay by Visa then the card number is 4550 1392 8309 3221.

Woman: And the expiry date?

Man: Sorry?

Woman: Your card, When does it expiry?

Man: Oh, next July.

Woman: Right, now how long did you want the car for? 12 days did you say?

Man: No, I only need a car for 10 days, from the second to the eleventh of next month.

Before you hear the rest of the recording, you will have some time to look at questions 6 to 10. Now listen and answer the question 6 to 10.

Woman: Now what type of car are you looking for hire?

Man: Well, I am not too worried about the model of the car, but I understand that you have rental cars for just 25 dollars a day. Is that correct?

Woman: We do sometimes to have 25 dollar deals but only in the low season, but the period you’re looking at the cheapest we have at 35 dollars. However that prices includes unlimited kilometers.

Man: Sorry. Did you say unlimited kilometers? What does that mean exactly?

Woman: That means that no matter how far you go, the cost is the same. Some company charge for rental and then charge again for every kilometer you actually drive.

Man: Well, I am going to travel quite long distances. I am visiting relatives and they look quite far apart from each others, so unlimited kilometers are probably good idea.

Woman: If you’re traveling long distances, you would be better off with an automatic. Changing gears and a manual can make it more expensive on petrol.

Man: Ok, I’ll take the automatic thing.

Woman: Right, so that’s an automatic car for 10 days from the second to the eleventh. That’s all but is there anything else I can help you with?

Man: No, That’s fine. Oh, sorry. What do I need to bring with me when I pick up the car?

Woman: All you need is your driving licence.

Man: Fine, Well. Thanks very much, bye.

That is the end of Part 1. You now have half a minute to check your answers.

Part 2

You will hear someone talking about traveling around New Zealand first you have some time to look at questions 11 to 15.

Now listen and answer questions 11 to 15.

When thinking about beautiful countryside or stunning views and has long been accepted that Australia and New Zealand have few equals. What is perhaps slightly less well-known is what these countries can offer to the avid train enthusiast. Both countries have railways which pass through breathtaking scenery in the utmost of comfort. In New Zealand you can travel from the country's biggest city Auckland to where a third of the population lives, its capital Wellington,on the longest passenger rail service in the country, the Overlander . Crossing 681 kilometres, the Train rides through the lush farmland of the Waikato and up around remove spiral onto an amazing volcanic plateau surrounded by native bush.

On a clear day, you will be able to see three of New Zealand's most famous volcanoes. Mount Ruapehu went Ngauruhoe and linked Tongariro . The whole journey can be completed in 11 hours but for those keen to see a little more of the country, the trip can be extended over three or four days.

This gives travelers the opportunity of seeing the famous Waitomo caves, relaxing in the mud pools of Rotorua or skydiving over Lake Taupo. Moving on to the South Island, you can take the Tranz Alpine through the Southern Alps travelling from the South Pacific Ocean to the Tasman Sea. Climbing from Christchurch right into the Alps, this 223 kilometer trip is particularly impressive as the train passes through sixteen tunnels before descending to Greymouth at the end of the line. Taking only five hours, this is a relatively short trip. But it is worth noting that this journey has been listed as the sixth most scenic rail route in the world.

For those that are not so keen on mountains, the South Island has a second option, the traincoastal.

With the sea on one side and the mountains on the other, it again shows some of the best scenery New Zealand has to offer.

Also taking five hours, one of the highlights of this journey is the opportunities for whale watching.

The fortunate few that see whales are well rewarded, but there are more common sites which are just as enjoyable such as penguins and seals.

Before you hear the rest of the recording you have some time to look at questions 16 to 20. Now listen and answer questions 16 to 20 .

Although these three train journeys are undeniably breathtaking, some travelers prefer the longer journeys on offer in Australia. The Indian Pacific for example which travels from Sydney through to Perth and has been dubbed the adventure that spans Australia.

With three nights on board, the train takes in the Blue Mountains and the Nullarbor Plains and as the name implies the Indian Pacific shows you two oceans. This train journey holds two world records covering 4352 kilometres.

It is one of the world's longest train journeys. It also travels the world's longest straight stretch of railway track: 478 kilometers.

For those who find these distances a little daunting, passengers can stretch their legs at a number of different stops such as Kalgoorlie famous for gold and Broken Hill first founded is a silver mine.

If three days on board a train seems a little excessive there are alternatives.

The gun for example which travels from Adelaide in the south to Alice Springs in the center of the continent, taking twenty hours.

Passing through Crystal Brook Port Augusta to Woomera, this journey gives an indication of what life was like for the earlier settlers as they discovered the country.

Along the way you can also see the Iron Man sculpture which was constructed by railway workers to commemorate the one millionth concrete sleeper laid during the construction of the line.

Finally just a quick word about the overland which runs between Melbourne and Adelaide.

As the first train to travel between the capitals of two states, it is historic as well as relaxing way to travel and is famous for being the oldest long-distance train journey on the continent .

With so many memorable journeys to choose from the only problem you will have is knowing which one to do first.

That is the end of Part 2. You now have half a minute to check your answers. Now turn to Part 3.

Part 3

You will hear two students talking about a school project. First, you have some time to look at questions 21 to 25. Now listen and answer questions 21 to 25.

Man Hi Lin. How's your project coming along?

Woman Oh! Not very well. I've got all the information but I can't seem to organize it into a presentation.

Man Well, you'd better hurry. You only have one more week.

Woman Yes, that's okay. It's just that, oh.

Man Well, why don't you try your presentation on me? Maybe I can help.

Woman Oh really, great. Okay, well! I've chosen solar power for my subject and I'm going to talk specifically about domestic water heating. You know like the ones popular in America, I've got some facts here.

Man That's good. But just start your presentation from the beginning.

Woman Oh right, well. Here we go then. There are many reasons why we should be looking elsewhere for energy sources, as most people are aware fossil fuels and other such non-renewable sources are by definition finite, so something needs to be in operation soon. Currently, there are a number of alternative energy sources available which can with a little preparation be used to provide for a significant part of our domestic energy requirements. In this presentation I am focusing on solar power and its application as a domestic water heater as a renewable energy source solar power is in many ways ideal. The amount of the sun's energy which reaches the earth every minute, exceeds the energy that the global population consumes in a year. Although scientists argue that it is not finite, sunlight is certainly a long-lasting resource which is not depleted through use and solar power converters use this energy without needing any complex moving parts. Once collected and stored, solar energy can be used for many purposes but it is becoming increasingly popular as a domestic heating source. Generally a building that is heated by solar power will have its water heated by solar power as well and this has even worked in areas. That are not exposed to long hours of direct sunlight such as the United Kingdom, although not so well as in warmer climates.

Man Why have you stopped?

Woman Well, that's all I've got so far.

Man Well, let's start by talking about how effective it is.

Woman Oh, okay. Well, there are a number of factors that influence how efficient solar power can be. The first, obviously is the amount of sunlight and this is dependent on season time of day and climate. Although the UK has something of a bad reputation for sunshine. It is actually quite productive during some parts of the year, given a sufficient size of solar panel and water storage tank solar power can provide all of our water heating requirements in June and July and even provide the majority until October. From October to the end of the year this figure falls dramatically. December is the least productive being able to supply less than 5% of the average household's hot water requirement. It is at this point that solar power needs to be supplemented with a more traditional form of heating. From January solar power becomes more effective at a rate of about 20 percent per month, although this rise decelerates to around 18 percent by May.

Before you hear the rest of the recording you have some time to look at questions 26 to 30. Now listen and answer questions 26 to 30.

Man Now say something about this water heater. Did you have any information about that?

Woman Oh yes. I've got an illustration of a water tank here.

Man That's good. But you'll have to describe it.

Woman Right well. The ideal water tank in the UK has a capacity of 45 to 50 litres. But must be at least 40 litres to be effective the solar coil is put in the bottom of the tank to heat the water. Now remember that solar heated water will not get quite as hot as fossil fuel water heaters. The bottom half of the tank is normally 20 degrees and this is why it is important not to have a tank that is too large, as that would take too much energy to heat in this illustration it rises to 40 degrees from halfway up don't forget that hot water rises so the top third of the tank is the hottest and reaches an average temperature of 65 degrees.

Man And what's this second layer around the tank?

Woman Oh! That's insulation, because the tank is often either outside or just under the roof rigid foam is used as an insulation layer. It should be at least 80 millimetres thick all around.

Man That seems like a good presentation. All you need to do is to prepare some short notes and a larger illustration. So you can use it as a demonstration and you'll be fine.

Woman Oh! You think? So, well thanks very much for the help. Maybe I could do the same for you one day?

Man Maybe. Anyway, I have to go. Good luck!

Woman Thanks. Bye.

That is the end of Part 3. You now have half a minute to check your answers now turn to Part 4.

Part 4

You will hear an interview with a marketing director . First, you have some time to look at questions 31 to 40. Now listen and answer questions 31 to 34.

Woman : Continuing our theme of business marketing, I have with me today Mr. Brian Kinsella, who is here to talk about the differences between marketing a product and marketing a service.

Man : Good morning! Now, I understand that many of you here today are interested in a career in services marketing.

Woman : Well, I've been the marketing director for Oceania travel for nearly 11 years ,so I feel that I can present what I consider to be the most important aspects of marketing a service. However, before I begin, I want to clarify what I mean by services marketing.

Man: This not only means aspects like holiday destinations, but also professional services such as legal advice.

Woman: In short anyone that sells a service. Actually, a lot of the traditional services such as lawyers, accountants, etc... have not felt too comfortable marketing their services.

Man: It's almost perceived in industries such as these that the need to market indicates a weakness in the services provided.

Woman: However, more and more such industries are realising the importance of marketing to sustain their customer numbers, especially when their competitors are marketing themselves.

Man : Now, the main difference between marketing a product and a service is that the customers cannot understand exactly what the service will be.

Woman: They can see a product and can comprehend exactly what the product will do for them. A service is more in tangible by- that I mean whatever each customer gains from the service is often very personal. For example, with a travel agency, clients choose to travel abroad for a multitude of motives.

Man: Some people travel overseas for the experience and really want to get to know the culture of the local people.

Woman: Others wish to escape from reality, totally relax in sophisticated comfort and be waited on hand and foot. Obviously, our clients will not bejudging what we offer by the same standards, and travel agents, like other such service industries, have an extremely difficult job in satisfying a range of customers from diverse backgrounds with different expectations.

Man: Our company has overcome this dilemma in a number of ways. First of all, our travel consultants are given extensive training in customer service and buyer behaviour. Our aim is not just to be a profit-making organization, but also to meet and exceed the expectations or dreams of our clients. Our mission statement, in fact, is primarily to offer a service which is above and beyond the hopes of our clients. In addition, we regularly visit the tourist destinations, we promote and inform all of our staff about any changes in specific areas.

Woman: Not only is it important to be fully informed about every possible aspect of the service you are marketing, it is also essential to constantly improve the service offered.

Man :At Oceania Travel, we regularly conduct surveys with all of the people that visit our resorts of choice. Any negative feedback, we try to remedy at once.

Woman: Our clients are met by a company representative during their stay, and we have a set procedure for dealing with any complaints. Our clients are not expected to have to approach the hotel reception, as we have a 24-hour contact service direct to our representatives, and this representative should always welcome any customer problems or questions.

Man: In the event of a complaint, the representative will then try to remedy the complaint with the hotel.

Woman: If the problem cannot be rectified by the hotel manager, our representative is authorised to remedy the situation him or herself. For situations beyond the representative’s authority, our complaints department is contacted.

Man: The complaints department guarantees a solution within the day.

Woman: If the customer is still not satisfied, they are welcome to approach our head office on their return.

Man: So, you see that marketing a service is catering more for the clients’ expectations than anything else and it is that which makes services marketing a very intricate business.

Now, that's the end of my presentation, but if there is anything you want to ask then please feel free to do so thank you.

That is the end of Part 4. You now have half a minute to check your answers. That is the end of the listening test. You now have ten minutes to transfer your answers to the answer booklet.

NEW

NEW

IELTS Mock Test 2020 January

Part 1: Question 1 - 10

Part 2: Question 11 - 20

Part 3: Question 21 - 30

Part 4: Question 31 - 40

Tips for improving your ielts score

How to Find the Right Keywords in Reading Comprehension?

Questions 1-5

Southern Rental Car – booking

Questions 6-10

Questions 11-15

Questions 16-20

Questions 21-25

Questions 26-30

Questions 31-40

Part 1

Part 2

Part 3

Part 4

Comments:

About us

Our mission

NEW

IELTS Mock Test 2020 January

Part 1: Question 1 - 10

Part 2: Question 11 - 20

Part 3: Question 21 - 30

Part 4: Question 31 - 40

Share your score

Tips for improving your ielts score

How to Find the Right Keywords in Reading Comprehension?

Questions 1-5

Southern Rental Car – booking

Questions 6-10

Questions 11-15

Questions 16-20

Questions 21-25

Questions 26-30

Questions 31-40

Part 1

Part 2

Part 3

Part 4

Comments:

About us

Our mission