The keyword of Q11 is “Overlander”. Then, you try to find the information about “distance/km” of “Overlander”

You may be fooled by the information “681 kilometres” mentioned right after the keyword “Overlander”. So, you should focus on the content of the talking more than just the keyword. Actually, “681 kilometres” is not the “distance” of the “Overlander” which is the longest passenger rail service in Zealand. Therefore, there is no information given related to Q11 and you just write X

The keyword of both Q12 and Q13 is “Transalpine”. Then, you try to find the information about “highlight” and “time/hours” of “Transalpine”

The keyword in the Q12 is “16....”

You should try your best to hear the keyword “16...”. The talking mentions sixteen tunnels, so you will write the answer tunnels for Q12

The keyword in the Q13 is “time/hours”

Listening carefully, you will hear “...Taking only five hours, this is a relatively short trip...”. So the best answer is five

The keyword of both Q14 and Q15 is “Transcoastal”. Then, you try to find the information about “distance/km” and “highlight” of “Transcoastal”

The keyword in the Q14 is “distance/km” but there is no information related to the “distance/km” mentioned in the talking. So, you will write X

The keyword in the Q15 is “highlight”

You can easily hear “....the highlights of this journey...” in the talking. So, the answer is whale watching.

The keywords which lead you to the Q16 is “three days” and “the world’s longest train journeys”

You can guess that the answer will appear in the paragraph containing the keywords “three nights”. Although, the talking does not directly mention that “Indian Pacific” is “the world’s longest train journeys”. However, you can use the social knowledge to guess that “Indian Pacific” is the best answer

The keywords which lead you to the Q17 is “..passing through towns...” and the answer for this question may be a kind of a person.

You will hear the paragraph containing the keywords “Passing through Crystal Brook Port Augusta to...”. Then, you try to catch a noun describing a kind of a person and you will find the answer is earlier settlers

The keywords related to the Q18 are “sculpture”, “...to mark...” and “concrete sleeper”

Going on with the talking, you will hear “...the Iron Man sculpture which was constructed by railway workers to commemorate the one millionth concrete sleeper” (to commemorate = to mark). Clearly, one millionth is the best answer

The keywords which lead to the Q19 are “capital cities” and “two”

It is too easy to hear “As the first train to travel between the capitals of two states...”. So, the answer 19 is states

The keyword which leads to the Q20 is “the oldest journey”

The answer should appear right after the preposition “ON”. So, the answer is surely the continent.

The keyword of Q26 is “minimum”

You should hear the synonym of “minimum” in the conversation, and you will hear “water tank in the UK has a capacity of 45 to 50 litres. But must be at least 40 litres...” (at least = “minimum”). So the answer is “40 litres”

You can guess the answer of Q27 must be a coil at the bottom of the tank.

It is not difficulty to hear “the solar coil is put in the bottom of the tank to heat the water”. So the answer is “solar coil”

The answer of Q28 is surely a number and the keyword is “degrees”

In the diagram, you can see the Q28 at “the bottom half of the tank” and you can find the answer “20 degrees”

Similarly, the answer of Q29 must be a number and the keyword is also “degrees”

In the diagram, you can see the Q29 at “the top third of the tank” and you can find the answer “65 degrees”

The keyword mentioned in the Q30 is “insulation” and “80 mm”

The woman’s conversation “That's insulation” can be seen as a suggestion for the answer’s appearance of Q30

You will hear “...rigid foam is used as an insulation layer. It should be at least 80 millimetres thick”. Then, you should be careful to write the answer “rigid foam”

The keywords concerned in the Q31 is “lecture on”

The woman’s conversation “...Mr. Brian Kinsella, who is here to talk about the differences between marketing a product and marketing a service” can be seen as a suggestion for the answer’s appearance of Q31

However, the man’s conversation “...Now, I understand that many of you here today are interested in a career in services marketing” shows that he lectures on services marketing

The keywords concerned in the Q32 is “tourism” and the answer of this question may be one of examples of “service marketing”

The woman’s conversation “...However, before I begin, I want to clarify what I mean by services marketing” can be seen as a suggestion for the answer’s appearance of Q32

Then, the man’s conversation “This not only means aspects like holiday destinations, but also professional services such as legal advice” (holiday destinations related to “tourism”) indicates that “legal advice” is the best answer

The keywords concerned in the Q33 are “common misconception” and “points to”

The words appeared in the conversation such as “almost perceived” and “indicates” which are synonymous with “common misconception” and “points to” in Q33 correspondingly. So, you can easily hear the answer “a weakness” 

The keywords concerned in the Q34 are “marketing” and “essential”