Customers need to check the status of goods and can exchange / return / receive goods in the following cases:
- Goods do not match the type and model in the ordered order or as on the website at the time of ordering.
- Not enough quantity, not enough set as in the order.
It is the responsibility of the customer to present relevant documents proving the above deficiency to complete the return/exchange of goods.
- Item must be complete and unused.
Regulations on time to notify and send product returns
- Time for notification of return: within 15 days of receiving the product.
- Time to send and return the product: within 15 days of receiving the product.
- You will be refunded after completing the return of the product with the confirmation of the seller that we are, in addition, you will also be refunded for the transactions that have been deducted from the account but the system has not yet confirmed. successful online payment.
- Online payment transactions, depending on the processing time of each bank, usually takes 7-10 working days for the money to be deposited into your account. Please contact us via call center 02471018889 if you do not receive money into your account after 10 working days, so that we can contact the bank immediately to check and process it faster for you.
Note: We only refund the amount you pay for the purchased product, other costs incurred such as shipping costs, credit card payments, installation costs or technical support .. will not be refunded.
In case you have comments/complaints related to product quality, please contact our customer care line at 02471018889.