Yes no not given questions are similar to true false not given questions. The tips for yes no not given questions are same as you need to keep...
Complete the table below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
CAR XPRESS | VehicleHire | |
provider of top-quality hire vehicles in the Auckland area | ||
Order Form | ||
Name | Marge Thompson (Example) | |
Booking Reference number: | 1 | |
Hire period: | 14 days | |
Vehicle model: | 2 | |
Collection date: | 2nd July (around 3 p.m.) | |
Collection point: | 3 Blue Car Park | |
Return date: | 4 (around 6p.m.) | |
Insurance type: | 5 | |
Conditions: | £500 6 , otherwise fully covered | |
Payment method: | 7 | |
Cost of vehicle hire: | £280 | |
Additional costs: Insurance: £75 8 £25 9 £25 | ||
Total | £455.50 (including 10 ) |
Source 1
Source 2
You will hear part of a telephone conversation between a customer and a sales agent. First you have some time to look at questions 1-6. [Pause 30 seconds]
You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.
SA (Sales Agent): Now, before we go any further, could you please confirm your full name for me?
C (Customer): Of course, it's Marge Thompson. M-A-R-G-E T-H-O-M-P-S-O-N.
SA: Thank you Marge, that's great.
Narrator: The customer's name is Marge Thompson, so you write 'Marge Thompson' in the space provided. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1-6.
SA (Sales Agent): Now, before we go any further, could you please confirm your full name for me?
C (Customer): Of course, it's Marge Thompson. M-A-R-G-E T-H-O-M-P-S-O-N.
SA: Thank you Marge, that's great. Now Marge, the next thing I am going to do is provide you with a booking reference. You should quote this in any further communication you have with us.
C: OK, just let me get a pen ... go ahead.
SA: Very well; it's treble seven, treble zero, double four, double two; that's treble seven, treble zero, double four, double two. Got it?
C: Yes, thank you.
SA: And just to confirm, you want to hire the car for 14 days, is that right?
C: Exactly.
SA: Right. I can confirm that you'll be issued with a TIGRE SWORDSTAR.
C: Eh, what's this Tigre Sword thing?
SA: My apologies, that's the model of car we've allocated to you for the hire period.
C: I see. Sorry,I'm not that well up on car models.
SA: No_worries. I'll give it to you again; mind you it's two words,TIGRE SWORDSTAR; that's T-l-G-R-E S-W-O-R-D-S-T-A-R.
C: Perfect. Got it. And that's going to be at the airport when I get there on the 2nd of July, right?
SA: Right - at 3 p.m. it'll be there waiting for you.
C: Lovely. Where should I go to collect it - the Hire Car Centre?
SA: No, you are arriving in the South Terminal: the Hire Car Centre is in the North Terminal Blue Car Park. Instead, your car will be waiting in the South Terminal Blue Car Park - that'll save you a long walk. C: Oh, even better! And when do I have to have the car back by?
SA: Well, we give you a period of grace, so once it's back by the 17th of July at or around 6 p.m. there won't be any problem.
C: Well, as I'm flying back on the 16th, there certainly won't - I'll surely have it back by the return date, otherwise I'll be in big trouble! SA: Indeed. Now, what type of insurance would you like?
C: Fully comprehensive, of course.
SA: Naturally. Right, we'll put you down for the comprehensive then, but I must inform you that there is an excess of £500; after that, you are covered for everything.
C: Fine, that's pretty standard these days.
Narrator: Before listening to the rest of the conversation you have some time to look at questions 7-10.
[Pause 30 seconds] Now listen and answer questions 7-10.
SA: Now Marge, how would you like to pay today?
C: Do you accept cheques?
SA: Unfortunately not; only a debit or credit card will suffice.
C: Ah, OK. I have my debit card here, no worries.
SA: Excellent, let me just give you a breakdown of the total cost now; it's £280 for the 14-day vehicle hire, and the insurance is an additional £75. Em, will you be needing a satellite navigation system?
C: How much?
SA: £25.
C: No thank you. I'll use my own - I have one on my mobile.
SA: What about the roaming charges? That could amount to even more than £25.
C: Good point. On second thoughts, I'll take the satellite navigation. I also need tyre chains, is that correct?
SA: Not compulsory at this time of the year.
C: But I may be travelling up to very high altitudes in the Alps.
SA: In that case, perhaps you should hire them, too. The chains will set you back another £25.
C: No problem. So that's £405 by my calculation.
SA: We also have to include 12.5% tax, I'm afraid.
C: Oh well, if you must!
SA: So, in total, that's £455.50. Now let me just (fading)...
Narrator: That's the end of Section 1. You have half a minute to check your answers. [Pause 30 seconds]
Now turn to Section 2.
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