Complete the table below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
CAR XPRESS |
VehicleHire |
|
provider of top-quality hire vehicles in the Auckland area |
||
Order Form |
||
Name |
Marge Thompson (Example) |
|
Booking Reference number: |
1 |
|
Hire period: |
14 days |
|
Vehicle model: |
2 |
|
Collection date: |
2nd July (around 3 p.m.) |
|
Collection point: |
3 Blue Car Park |
|
Return date: |
4 (around 6p.m.) |
|
Insurance type: |
5 |
|
Conditions: |
£500 6 , otherwise fully covered |
|
Payment method: |
7 |
|
Cost of vehicle hire: |
£280 |
|
Additional costs: Insurance: £75 8 £25 9 £25 |
||
Total |
£455.50 (including 10 ) |
แหล่งที่มา 1
แหล่งที่มา 2
You will hear part of a telephone conversation between a customer and a sales agent. First you have some time to look at questions 1-6. [Pause 30 seconds]
You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.
SA (Sales Agent): Now, before we go any further, could you please confirm your full name for me?
C (Customer): Of course, it's Marge Thompson. M-A-R-G-E T-H-O-M-P-S-O-N.
SA: Thank you Marge, that's great.
Narrator: The customer's name is Marge Thompson, so you write 'Marge Thompson' in the space provided. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1-6.
SA (Sales Agent): Now, before we go any further, could you please confirm your full name for me?
C (Customer): Of course, it's Marge Thompson. M-A-R-G-E T-H-O-M-P-S-O-N.
SA: Thank you Marge, that's great. Now Marge, the next thing I am going to do is provide you with a booking reference. You should quote this in any further communication you have with us.
C: OK, just let me get a pen ... go ahead.
SA: Very well; it's treble seven, treble zero, double four, double two; that's treble seven, treble zero, double four, double two. Got it?
C: Yes, thank you.
SA: And just to confirm, you want to hire the car for 14 days, is that right?
C: Exactly.
SA: Right. I can confirm that you'll be issued with a TIGRE SWORDSTAR.
C: Eh, what's this Tigre Sword thing?
SA: My apologies, that's the model of car we've allocated to you for the hire period.
C: I see. Sorry,I'm not that well up on car models.
SA: No_worries. I'll give it to you again; mind you it's two words,TIGRE SWORDSTAR; that's T-l-G-R-E S-W-O-R-D-S-T-A-R.
C: Perfect. Got it. And that's going to be at the airport when I get there on the 2nd of July, right?
SA: Right - at 3 p.m. it'll be there waiting for you.
C: Lovely. Where should I go to collect it - the Hire Car Centre?
SA: No, you are arriving in the South Terminal: the Hire Car Centre is in the North Terminal Blue Car Park. Instead, your car will be waiting in the South Terminal Blue Car Park - that'll save you a long walk. C: Oh, even better! And when do I have to have the car back by?
SA: Well, we give you a period of grace, so once it's back by the 17th of July at or around 6 p.m. there won't be any problem.
C: Well, as I'm flying back on the 16th, there certainly won't - I'll surely have it back by the return date, otherwise I'll be in big trouble! SA: Indeed. Now, what type of insurance would you like?
C: Fully comprehensive, of course.
SA: Naturally. Right, we'll put you down for the comprehensive then, but I must inform you that there is an excess of £500; after that, you are covered for everything.
C: Fine, that's pretty standard these days.
Narrator: Before listening to the rest of the conversation you have some time to look at questions 7-10.
[Pause 30 seconds] Now listen and answer questions 7-10.
SA: Now Marge, how would you like to pay today?
C: Do you accept cheques?
SA: Unfortunately not; only a debit or credit card will suffice.
C: Ah, OK. I have my debit card here, no worries.
SA: Excellent, let me just give you a breakdown of the total cost now; it's £280 for the 14-day vehicle hire, and the insurance is an additional £75. Em, will you be needing a satellite navigation system?
C: How much?
SA: £25.
C: No thank you. I'll use my own - I have one on my mobile.
SA: What about the roaming charges? That could amount to even more than £25.
C: Good point. On second thoughts, I'll take the satellite navigation. I also need tyre chains, is that correct?
SA: Not compulsory at this time of the year.
C: But I may be travelling up to very high altitudes in the Alps.
SA: In that case, perhaps you should hire them, too. The chains will set you back another £25.
C: No problem. So that's £405 by my calculation.
SA: We also have to include 12.5% tax, I'm afraid.
C: Oh well, if you must!
SA: So, in total, that's £455.50. Now let me just (fading)...
Narrator: That's the end of Section 1. You have half a minute to check your answers. [Pause 30 seconds]
Now turn to Section 2.
Comments: