If you still have a query after checking the FAQ, please contact us via email: firstname.lastname@example.org.
The progress bar on MyPage shows how far you have progressed toward your course goal.
Click 'show report' (below the progress bar) to see a more detailed study report.
Follow these steps to see a detailed study report for a course:
Open iOS 'Settings' and make sure that the Learn English Now app has permission to access your microphone.
(Tap 'Settings', and then 'Privacy', and then 'Microphone', and set 'Learn English Now' to ON.)
Close the app completely. When you have a stable internet connection, reopen the app and try downloading the lesson again.
Also, make sure that you have enough space available on your phone to download a lesson.
On Android, please also update your 'Android System WebView' application.
If you're studying offline (with downloaded lessons and no internet connection), your study data is not sent to our servers, and will not show in your study report.
To update your study data, connect your mobile device to the internet, open the app, and tap the round arrow icon at the top right of the lesson screen. Your study data will be updated and show in your study report.
Make sure your mobile device is connected to the internet. Open the app, and tap the round arrow icon at the top right of the lesson list.
If your study data still does not show correctly, log out of the app, and log back in.