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IELTS Mock Test 2020 December

IELTS Mock Test 2020 December

(554 votes)
  • Published on: 22 Dec 2020
  • Tests taken: 441,100

Answer Keys:

Part 1: Question 1 - 10
  • 1 Lafferty
  • 2 Abbeyfield
  • 3 BR89P3
  • 4 1.25 m
  • 5 1.2 m
  • 6 Music albums
  • 7 Stationery
  • 8 3000
  • 9 B
  • 10 B
Part 2: Question 11 - 20
  • 11 Gift Shop
  • 12 Art Gallery
  • 13 Main Exhibition Centre
  • 14 3D Theatre
  • 15 Modern Art Studio
  • 16 B
  • 17 A
  • 18 C
  • 19 A
  • 20 B
Part 3: Question 21 - 30
  • 21 appliances
  • 22 practical
  • 23 lower arm
  • 24 rehabilitation
  • 25 high-performance athletes
  • 26 1,500
  • 27 2
  • 28 15
  • 29 recovery patients
  • 30 gym members
Part 4: Question 31 - 40
  • 31 A
  • 32 B
  • 33 B
  • 34 C
  • 35 C
  • 36 visualise
  • 37 apologies
  • 38 body language
  • 39 25%
  • 40 realistic


Dương Lâm 9.015:01
nguyen.thuy0127 9.016:05
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4 thái nguyễn 9.017:12
5 ngoc anh 9.017:29
6 Tran Anh 9.017:47
7 Abhinash Padhi 9.017:57
8 park chaeyoung 9.018:29
9 Jean Feing Nafura 9.018:33
10 Du Han 9.018:56

Tips for improving your ielts score

How to Do Summary Completion Type of Questions in IELTS Reading?

Summary completion question in IELTS reading is one of the difficult questions. Usually, you find this type of question in Section 3 but it may...

(61 votes)

04 Oct 2018

Review & Explanations:

Part 1: Questions 1-10

Questions 1-8

Complete the form below.



customer quotation form

Name: Tim 1

Address to be collected from: 2 University

Town: Brighton

Postcode: 3

Size of container:



Contents: books



Total estimated value: £ 8

  • 1 Answer: Lafferty
    • The keyword concerned in Q1 is “surname”.

    • From the question, we can assume that the answer must be a name.

    • The answer for Q1 is quite noticeable as the customer directly tells us his surname, which is Lafferty.

  • 2 Answer: Abbeyfield
    • The keyword concerned in Q2 should be “universtity name”.

    • From the question, we can assume that the answer must be a name.

    • The employee’s saying “let me make a note of the address” can be seen as a suggestion for the answer’s appearance.

    • The student’s answer is “Abbeyfield University”. Since the answer is the name of the university so Abbeyfield is enough.

    • A-B-B-E-Y-F-l-E-L-D can help candidates with the spelling for the answer.

  • 3 Answer: BR89P3
    • The keyword concerned in Q3 is “postcode”.

    • From the question, we can assume that the answer must be letters and numbers.

    • The customer’s answer is BR8 9P3.

  • 4 Answer: 1.25 m
    • The keyword concerned in Q4 should be “wide”.

    • From the question, we can assume that the answer must be a number and a unit.

    • As the customer’s answer is 1.25 metres wide, the answer can be shortened as 1.25m

  • 5 Answer: 1.2 m
    • The keyword concerned in Q5 is “the height”.

    • From the question, we can assume that the answer must be a number and a unit.

    • The customer answers it directly “a metre and twenty centimetres deep” which can be shortened as 1.2m

  • 6 Answer: Music albums
    • The keywords concerned in Q6 are “in the box” implying subjects in the box.

    • From the question, we can assume that the answer must be nouns.

    • From the answer sheet, we can see books being mentioned so old uni books can be excluded.

    • As Tim mentions “music albums”, the answer is directly given.

  • 7 Answer: Stationery
    • The keywords concerned in Q7 are also “in the box

    • From the question, we can assume that the answer must be nouns.

    • The customer continues saying “stationery”, so the answer is directly given.

  • 8 Answer: 3000
    • The keywords concerned in Q8 are “the value of the items”.

    • From the question, we can assume that the answer must be numbers.

    • The customer mentions the expensive price of the books, “around £1800”. The music albums are “£900” and the stationery is “£300”.

    • From the answer sheet, it asks for the total estimated value. Thus, the answer for Q8 should be the sum of three subjects above, which is 3000.

Questions 9-10

Choose the correct letter, A, B, or C.


What is the minimum recommended cover by delivered?

  • A
  • B
  • C
Answer: B
  • The keywords concerned in Q9 are “recommend”.

  • The word “ recommend/ recommended “ appears in both the question and the answer so candidates can consider that to be a hint.

  • From the conversation, it is implied that the employee recommends standard cover for all customers which is considered the minimum cover of insurance deals if they want their goods to be delivered safely.

  • Thus, the answer for Q9 should be B. standard.


Where does the customer want the goods the agency?

  • A
  • B
  • C
Answer: B
  • The keywords concerned in Q10 are “delivery”.

  • From the question “Where does the customer want the goods the agency?” candidates can understand the context as where the customer wants the goods to deliver.

  • The answer for Q10 should be B. home because the customer states clearly that “Home delivery” would suit him best.

Part 1
Change Audio Sources

Source 1

Source 2


Part 1

You will hear a telephone conversation between a customer and an overseas shipping agent.

First you will have time to look at questions 1 to 8.

(Pause the recording for 30 seconds)

You will see that there is an example that has been done for you.

On this occasion only, the conversation relating to this will be played first.

Jackie: Good afternoon, Denham’s Shipping. How can I be of service? 

Tim: Well, I wish to enquire about sending a container of personal items from the UK to Ireland.

The customer wants to send his container to Ireland, so the Country of destination is Ireland. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1 -8.


Jackie: No problem, would you like me to give you an estimate of the cost?

Tim: Yes, please.

Jackie: Well, first of all, may I take your details?

Tim: Of course. My name's Tim Lafferty.

Jackie: Could you spell your surname for me, please, Tim?

Tim: Yes, it's Lafferty; L — a — f — f — e — r—t —y 

Jackie: Thank you, Tim. Now, where would you like us to pick your container up from?

Tim: My university, if possible.

Jackie: Okay, let me make a note of the address.

Tim: It's Abbeyfield University.

Jackie: Is that A-B-B-E-Y-F-l-E-L-D?

Tim: That's right. Park Street, Brighton.

Jackie: Perfect. And may I take down your postcode, too?

Tim: It's BR8 9P3.

Jackie: Great. Thank you, Tim. Have you the container's measurements? 

Tim: I do. It's approximately 2.5 metres long by 1.25 metres wide.

Jackie: I see. Quite a big one then!

Tim: Indeed!

Jackie: And the height?

Tim: I make it a metre and twenty centimetres deep.

Jackie: So that's 2.5 by 1.25 by 1.2.

Tim: Right.

Jackie: And what will actually be in the box, Tim?

Tim: Oh, mostly old uni books.

Jackie: Okay

Tim: And some music albums.

Jackie: Anything else?

Tim: Yes, a little bit of stationery.

Jackie: I see. And could you put an estimate on the value of the items? 

Tim: The books are quite valuable; they're worth around £1800, The music albums, maybe half that, say £900, and you can out the stationery down as £300.

Before listening to the rest of the conversation you have some time to look at questions 9 and 10.

(Pause the recording for 30 seconds)

Now listen and answer questions 9 and 10.

Jackie: Okay. And will you be purchasing contents cover from US also? 

Tim: Eh, I'm not sure what you mean.

Jackie: Sorry, let me explain; because your items are worth more than £2,000, we recommend that you purchase insurance to cover yourself in the event of damage or loss.

Tim: Makes sense. What are my options?

Jackie: Well, we offer three insurance deals - the premium rate, standard rate and economy rate ones. Premium offers full cover in the event of loss, damage or theft, which means you would be provided with the full cost of replacing your belongings.

Tim: What about standard and economy?

Jackie: standard will give you today's value - the second-hand value of your belongings - and economy provides you with a fixed payment of £1000 in the event of loss, damage or theft.

Tim: Well, I can afford to live without those books to be honest, so just give me the cheapest option.

Jackie: We recommend standard cover for all our customers. 

Tim: No, thank you. That won't be necessary. The cheapest option will be fine.

Jackie: No problem. And one last thing; will you be needing delivery at your office, at your house, or do you intend to pick up your container at the port?

Tim:Home delivery would suit me best I think,

Jackie: We'll.... (fading)

That's the end of Part 1. You have half a minute to check your answers. (Pause the recording for 30 seconds)

Now turn to Part 2.