• The keywords in Q11 are “washing hands” and “detail” “sign” and “available”.

• We can assume the answer for Q11 should be a noun.

• Follow the speech, we can hear that the administrator mentioned “one of the most important is washing hands”, we can guess the answer will be near this sentence.

• In addition, we can hear “have signs indicating… and special sinks installed …”, thus, the answer for Q11 should be “sinks” or “special sinks”

• The keywords in Q12 are “washing hands” and “detail” “also”.

• We can assume the answer for Q12 should be a verb.

• Follow the speech, we can hear that the administrator mentioned “a bottle of disinfectant spray” and “spray them as well…”, it means that “people also have to spray their hands”

• Thus, the correct answer for Q12 should be “spray”

• Note: “as well” and “also” refer to the same meaning in this case.

“them” refers to “hands” in this context.

• The keywords in Q13 are “washing hands” and “detail” “nursery”.

• We can assume the answer for Q13 should be a noun or a name (name of nursery)

• Follow the speech, we can easily hear the administrator mention “Special Care Nursery”, keyword appears in the context, Thus, the correct answer for Q13 should be “Special Care”.

• The keywords in Q14 are “visitors” and “maximum”

• We can assume the answer for Q14 should be a number.

• Follow the speech, we can hear the administrator said “limit visitor numbers to three”, strict about this…”, it means that the maximum visitors is three.

• Thus, the answer for Q14 should be “three”

• Note: Don’t be misled by four, five, six… because the maximum visitors is just only one number. In addition, four, five or six are mention in most hospitals, not in Stanford Hospital.

• The keywords in Q15 are “visitors” and “must”, “pass”

• We can assume the answer for Q15 should be a noun.

• Follow the speech, we can hear the administrator said “all visitors must enter through the visitor gate…”, keywords (visitors, must..through) are mentioned, so the answer for Q15 should be “visitor gate”

• Note: “enter through” and “pass through” refer to the same meaning in this case.

• The keywords in Q16 are “smoking” and “in and around the hospital”

• Follow the speech, we can easily hear the administrator mention “smoking policy”, we can guess the answer for Q16 should be near this sentence.

• We can hear that “we have a blanket ban”, “smoking on the premises or vicinity is banned completely”. Thus, the answer for Q16 should be “banned”

• Note: “on the premises or vicinity” and “in and around” refer to the same meaning in this case.

• The keywords in Q17 are “smoking” and “will enforce”

• We can assume the answer for Q17 should be a noun.

• Follow the speech, we can hear that “if people break this rule, or any others, security will be alerted”,

“alert” and “enforce” refer to the same meaning in this case.

Thus, the answer for Q17 should be “security”.

• Note: Don’t be misled by the answer “video cameras”, because the answer for Q17 “will enforce”, it will be an active subject, cannot be in passive subject like video cameras.

• The keywords in Q21 are “student” , “problem with”

• We can assume that the answer for Q21 should be a noun.

• Follow the conversation, we can hear the student said “I’m having some difficulties”, it means that he’s having some problem. After that, we also hear “what really wears me down are the assignments”.

• Thus, the answer for Q21 should be “Assignments”

• The keywords in Q22 are “lecturer” , “recommend”, “ a summary of”

• We can assume that the answer for Q22 should be a noun.

• Follow the conversation, we can easily hear the lecturer said “I’d advise you to write a small summary at the back of each reading text”, almost keywords and similar meaning word are mentioned

• Thus, the answer for Q22 should be “Reading text”

• Note: “advise” and “recommend” refer to the same meaning in this case

“at the back” and “at the end” refer to the same meaning in this case.

• The keywords in Q23 are “these”, “must not”

• We can assume that the answer for Q23 should be a noun or a noun phrase.

• Follow the conversation, we can hear the lecturer said “… and not just a list of details in order of their appearance”, “don’t make a list of these…”, it means that the lecturer told the student should not make a list of details

• Thus, the answer for Q23 should be “list of details”.

• The keywords in Q24 are “contain”, “main point”

• We can assume that the answer for Q24 should be a noun or a noun phrase.

Follow the conversation, we can hear the lecturer said “Usually these articles argue a point, or otherwise have a certain purpose. So, think all the time, ‘What’s the point?’ and ‘What’s the purpose?”, it means that the lecturer wants to mention the main point or the purpose.

• Thus, the answer for Q24 should be “(certain) purpose”

• The keywords in Q25 are “being short”, “issue”

• We can easily assume that the answer for Q25 should be an adjective in superlative.

Follow the conversation, we can hear the lecturer said “What’s the most important thing about the summary?” and after that she also said “most importantly, keep it short”, it means that “Short is the most important thing of a summary they are talking about.

• Thus, the answer for Q25 should be “most important”

• The keywords in Q26 are “actual summary”, “begin”

• We can easily assume that the answer for Q26 should be a noun or a phrase.

Follow the conversation, we can hear the lecturer mention actual formatting of the summary, auhor’s name is in the text anyway, and after that, she also said “you must always lead with this (author’s name) .

• Thus, the answer for Q26 should be “author’s name”

• The keywords in Q27 are “citation detail”

• Follow the conversation, we can hear the lecturer said “Always write the citation details at the top using bullet points”, the keywords are mentioned and the lecturer said “using bullet points”

• Thus, the answer for Q27 should be “bullet points”

• The keywords in Q28 are “used later”, “paragraphing or…” “from the text”

• We can assume that the answer for Q28 should be a V-ing.

• Follow the conversation, we can hear the lecturer said “write these details down later, if you paraphrase or quote from either the summary or the original text”, all the keywords are mentioned like in the question, we can choose “quote” as the correct answer

• Thus, the answer for Q28 should be “quote”