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IELTS Mock Test 2020 September

(121 votes)

Published on: 14 Sep 2020

Views: 116,374

Tests Taken: 32,741

Listening Practice Test 2

Answer Keys:

  • 1 went blank
  • 2 plugged in
  • 3 using the internet
  • 4 Antivirus<strong>
  • 5 Morningside (area)
  • 6 7:45
  • 7 Branston
  • 8 Sarrencen
  • 9 60
  • 10 half an hour
  • 11 B
  • 12 A
  • 13 C
  • 14 A
  • 15 A
  • 16 B
  • 17 B
  • 18 20 C,D,E
  • 21 an article
  • 22 puzzled
  • 23 record
  • 24 50 references
  • 25 (the) requests
  • 26 E
  • 27 F
  • 28 C
  • 29 G
  • 30 B
  • 31 the fossil record
  • 32 changed physically
  • 33 reason and/or imagine
  • 34 thought
  • 35 experiments
  • 36 great apes
  • 37 presence of
  • 38 altruism
  • 39 social deception
  • 40 moral and political


# User Score Time
Alina Bekbossynova 9 20:40
Abhinav Sirohi 8.5 15:34
Nguyen Ngon 8.5 16:01
4 Sherie Lamphier 8.5 17:41
5 Jennifer Francis S 8.5 20:45
6 Zeel Shah 8.5 23:16
7 Malek El Hage 8.5 24:05
8 atal varma 8.5 24:46
9 Elizaveta Boriskova 8.5 25:27
10 avni jain 8.5 26:09

Review & Explanations:

Part 1: Questions 1-10

Complete the form below.


Tom's Computer Maintenance

Customer Information form

Date: Sunday, 12th May


Reason for call: computer problem


What happened: the screen 1

Troubleshooting checklist:

- restarted computer

- The computer is 2 - not running on battery

Activity when the problem occurred: 3

Possible diagnosis: a virus

Name of 4 programme in use: no answer.


Location: 5

Time scheduled for visit: 6

Street address: 14 7 Crescent, 2F3

Customer name: Sandra 8

Name on buzzer: the same as above

Fee: £ 9 for the first hour’s work, then £40 per hour

Estimated time for job: less than 10

  • 1 Answer: went blank
    • The keywords concerned in Q1 must be “happened” and “screen”.

    • From the question, we can assume that the answer must be a verb or a phrase.

    • The woman calls the computer technician to ask about her computer’s problem. From the conversation, we can imply that her computer screen suddenly went blank. As a result, she cannot use it. Therefore, the answer for Q1 must be “went blank”.

  • 2 Answer: plugged in
    • The keywords concerned in Q2 must be “computer” and “not on battery”.

    • From the question, we can assume that the answer must be an adjective, a noun, a noun phrase or a phrase.

    • The woman directly states that her computer is plugged in, not running on battery. Therefore, the answer for Q2 must be “plugged in”.

  • 3 Answer: using the internet
    • The keywords concerned in Q3 must be “activity” and “problem occurred”.

    • From the question, we can assume that the answer must be a phrase.

    • The technician assumes that the woman was using the Internet when her screen went blank. It turns out that the technician is right. Therefore, the answer for Q3 must be “using the internet”.

  • 4 Answer: Antivirus
    • The keywords concerned in Q4 must be “possible diagnosis” and “virus Anti-virus programme”.

    • From the question, we can assume that the answer must be a phrase.

    • The technician suspects that the computer is infected with viruses. For that reason, the technician asks the woman about the name of the anti-virus software that she is using, to which she does not know. Therefore, the answer for Q4 must be “anti-virus”.

  • 5 Answer: Morningside (area)
    • The keywords concerned in Q5 must be “appointment” and “location”.

    • From the question, we can assume that the answer must be a place.

    • The woman currently resides in the Morningside area. As the technician has to pass this area on his way home, he agrees to help her. Therefore, the answer for Q5 must be “Morningside (area)”.

  • 6 Answer: 7:45
    • The keyword concerned in Q6 must be “time scheduled for visit”.

    • From the question, we can assume that the answer must be a time.

    • As the technician’s job shall finish by 7:30, he suggests meeting her at 7:45. Therefore, the answer for Q6 must be “7:45”.

    Note: Some students may mistakenly believe that “7:30” is the correct answer of Q6. However, 7:30 is the time that the technician finishes his job, not the actual appointment time. As a result, “7:30” is incorrect.

  • 7 Answer: Branston
    • The keywords concerned in Q7 must be “street address”, “14”, “Crescent” and “2F3”.

    • From the question, we can assume that the answer must be a name.

    • The woman is currently living at 14 Branston Crescent 2F3. As the keywords are perfectly matched, the answer for Q7 must be “Branston”.

  • 8 Answer: Sarrencen
    • The keywords concerned in Q8 must be “customer name” and “Sandra”.

    • From the question, we can assume that the answer must be a name.

    • The woman’s full name is Sandra Sarrencen. As Sandra has already been filled in the table, the answer for Q8 must be “Sarrencen”.

  • 9 Answer: 60
    • The keywords concerned in Q9 must be “fee” and “for first hour’s work” .

    • From the question, we can assume that the answer must be a number.

    • It turns out that the technician charges £60 for his first hour’s work and another £40 per hour after that. Therefore, the answer for Q9 must be “60”.

  • 10 Answer: half an hour
    • The keywords concerned in Q10 must be “estimated time for job” and “less than”.

    • From the question, we can assume that the answer must be a period of time.

    • The technician expects that he will solve the problem quickly in less than half an hour. Therefore, the answer for Q10 must be “half an hour”.

Part 1
Change Audio Sources

Source 1

Source 2


Part 1

You will hear a conversation between a computer technician and a woman whose computer has crashed.

First you have some time to look at questions 1 to 4.

(Pause the recording for 30 seconds)

You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.

M = computer technician, F = woman whose computer has crashed.

M: Hello. Tom's computer maintenance; how may I help you?

F: Hello. seem to have a problem with my computer.

It's really inconvenient too, because I've a deadline tomorrow I'm rushing to meet.

The answer is "computer problem" so the reason for the phone call has been filled in for you. Now we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1 to 4.


F: Suddenly the screen went blank. Blue. A blank, blue screen.

I don't know If you can do something about it?

M: Ah, the dreaded blue screen. I think I can do something about it -it's my job after all. There are a few different scenarios, though, that could be going on with your computer. You've tried re-starting it, right?

F: Oh, yes. Nothing.

M: And it's plugged in, not running on battery?

F: Yes.

M: Are you sure? Can you check again?

F: Ok, (pause) ... Yes, It's plugged in.

M: Ok. Can you give me a bit more information about what happened?

F: The screen went blank.

M: No, I mean, what activity were you doing when the problem occurred? Your computer was on, I presume; you were working, right? What did you do immediately before the blank screen appeared? Were you using the internet?

F: Yes, I was, is It a virus?

M: That seems likely. What anti-virus software are you using?

F: Uh...  I'm not sure. How embarrassing!

M: Never mind. I'll have to come and have a look at your computer.

 F: Ok, that's great.

M: Alright, let's see. What about tomorrow morning about 10?

F: Oh, no. That won't do I'm afraid. I've got a very Important project on the computer that absolutely must be finished and handed In by 9 a.m. tomorrow. By ten it's too late, I'm afraid. Can't you come now?

M: Well, I'm at a job at the moment, and my wife and kids are expecting me home by 8 for dinner.

F: Can you at least suggest someone else who can work? I know it's Sunday evening, but surely there's somebody, I mean, people have emergencies! (beginning to sound stressed) I've been calling numbers in the phone book, and you're the only one out of about twelve that even answered!

M: Just a moment, don't panic. Where are you located?

F: I'm in the Morningside area.

M: Well, you're in luck. I have to pass your area on my way home anyway. Now I should be finished here by half past seven, so what about around seven forty-five? Is that ok?

F: That's great, thank you.

M: What's your address?

F: 14 Branston Crescent 2F3

M: That's b-r-a-n-i-s-t 

F: No, sorry, b r a n s t o n crescent 

M: Oh, alright; and your name?

F:  Sandra Sarrencen, That's [s a double r e n c e n] 

M: And the name on the buzzer?

F: The same.

M: Alright, I'll be there shortly.

F: Thanks. Ah, can I ask you how much It's going to cost?

M: Certainly.  My call-out fee is 60 pounds, and that covers the first hour's work, and after that the fee is 40 pounds an hour.

F: Oh, gosh. That's rather expensive. How long do you think it will take?

M: If we're lucky it will be fairly quick. Honestly, though, If It takes much more than half an hour I'll have to finish it tomorrow morning. But I doubt that will happen.

F: I hope not! Will you take a cheque, or do you prefer cash?

M: A cheque Is fine.

F: OK, so, I'll be waiting...

M: OK, bye.

That is the end of Part one. You now have half a minute to check your answers.

(Pause the recording for 30 seconds)

Now turn to Part two.