Writing task 1

You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.

Write a letter to the manager of the hotel. In your letter:

give details of what went wrong

explain what you had to do to overcome the problem at the time

say what action you would like the manager to take

You do NOT need to write your own address.

Begin your letter as follows:

Dear ...,

You should spend about 20 minutes on this task.

You should write at least 150 words.

Writing task 2

Modern communications mean that it’s no longer necessary to write letters.

To what extent do you agree or disagree with this statement?

Give reasons for your answer and include any relevant examples from your own knowledge or experience.

You should spend about 40 minutes on this task.

You should write at least 250 words.