Many candidates find the True/ False/Not Given question one of the most challenging tasks in the Reading test. This lesson gives you tips on...
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Tennants Insurance Brokers | ||
Example | Answer | |
Client’s Name | Mrs. Norma Willis | |
Address | Flat 8 1 , 23 Dene Road, Westley | |
Postcode | 2 | |
Home Tel. | none yet | |
Mobile Tel. | 3 | |
Car Make | Toyota | |
Model | MR2 | |
Age | 4 | |
Engine Size | 2-litre | |
Garaged | YES/ NO | |
No Claims Bonus | 5 | |
Endorsements | 3 points |
Keywords in Questions | Similar words in Passage |
Q1. Address: Flat 8 _______ Dene Road, Westley | M: And can I have the address that you’re moving to please? W: It’s flat 8 Chepping Dean, 23 Dene Road. Westley. M: Can you spell Chepping Dene please? W: Of course. Chepping is spelt C-H-E-P-P-I-N-G and Dene is spelt D-E-N-E. The name of the road, Dene, is spelt the same way too. |
The keyword concerned in Q1 is “address”. We can assume that the answer for Q1 may be a noun – a specific name (of a stress) Following the conversation, we can hear that the woman said “flat 8 Chepping Dene, 23 Dene Road, Westley. And we can easily hear the woman spelt the street as “Chepping Dene”. Thus, the correct answer for Q1 should be “Chepping Dene” Note: we can hear the woman mentioned “flat 8… Dene Road” and she also said “Chepping Dene” with “Dene is spelt the same with the Road. So, the correct answer should be “Chepping Dene” |
Keywords in Questions | Similar words in Passage |
Q2. Postcode: _________ | M: And what’s the postcode there? W: It’s WE3 9HT. |
The keyword concerned in Q2 is “postcode”. We can assume that the answer for Q2 may be a string of number and letter. Following the conversation, we can easily hear that the man asked about “postcode”. And the woman answered “WE39HT” Thus, the correct answer for Q2 should be “WE39HT” |
Keywords in Questions | Similar words in Passage |
Q3. Mobile Tel. _______ | M Can I take a telephone number? W It will have to be only my mobile I’m afraid as I haven’t installed a land line yet. My mobile is 07525 745 642. |
The keywords concerned in Q3 are “mobile tel”. We can assume that the answer for Q3 may be a string of number. Following the conversation, we can easily hear that the man asked about “telephone number”, and after that the woman answered her mobile is “07525 745 642”. Thus, the correct answer for Q3 should be “07525 745 642” |
Keywords in Questions | Similar words in Passage |
Q4. Age: _______ | M Let’s look at the car insurance first quickly. I need the model, age and engine size. W It’s a 4-year-old Toyota MR2 sports car. It has a 2-litre engine. |
The keyword concerned in Q4 is “age”. We can assume that the answer for Q4 may be a period of time (week, month or year…) Following the conversation, we can hear that the man asked about “model, age and engine size of the car”, and the woman answered “4 year old Toyota…”. Thus, the correct answer for Q4 should be “four” or "4" Note: the number "4" or word "four" should be followed by a plural noun. In this case, "4-year-old" is considered as an adjective and the word "year" must be in singular form. In listening test, we need to fill the blank with the exact word from the audio, therefore you only need to type "four" or "4". |
Keywords in Questions | Similar words in Passage |
Q5. No Claims Bonus _______
| M Two more questions. The first is do you have any no claims bonus and the second is do you have any driving convictions ? W I have three years no claims but I had a claim for a new windscreen this year and I don’t know if that will affect it. |
The keywords concerned in Q5 are “no claims bonus”. We can assume that the answer for Q5 may be a period of time ( day, week or year…) Following the conversation, we can hear that the man asked 2 question and one of them was ”any no claims bonus”. The woman answered “three years no claims”, it means that no claims bonus for 3 years, so the correct answer should be “3 years” Thus, the correct answer for Q5 should be “3 years”. Note: Don’t be misled by “claim for a new windscreen this year”, this information doesn’t relate to Q5. |
Complete the list of Norma’s valuable below.
HiFi |
Keywords in Questions | Similar words in Passage |
Q6: Complete the list of Norma’s valuable HiFi TV (6)________ Video Player | M First of all, can you give me a list of all the things that you want covered by the insurance. W Yes. First of all there’s my electrical goods like my HiFi, TV, DVD player, video player, a couple of radios, a hair dryer, my laptop and printer
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The keywords concerned in Q6 are “Norma’s valuable”. We can assume that the answers for Q6-8 may be a noun (an object in house…) Following the conversation, we can hear that the man asked about “list of things… to insurance”. And we can hear the woman listed many things. After mentioning HiFi and TV, she said “DVD player”, and then she mentioned “a hair dryer”. Thus, the correct answer for Q6 should be “DVD player”. Note: We can suggest the answer for these question according to the answer list in the question. |
Keywords in Questions | Similar words in Passage |
Q7: Complete the list of Norma’s valuable HiFi TV DVD player Video player Couple of radios (7)________ | M: First of all, can you give me a list of all the things that you want covered by the insurance. W: Yes. First of all there’s my electrical goods like my HiFi, TV, DVD player, video player, a couple of radios, a hair dryer, my laptop and printer
M: Anything else? W: Yes. There’s my jewelry. I’ve some necklaces , bracelets, rings and brooches that I inherited. They’re all in different metals and with different jewels . I’ve got a list itemizing them all here. I’ve also got a small strong box which screws into a cupboard so they’re reasonably safe.
|
We can hear the woman listed many things. After mentioning Hifi and TV, she said “DVD player”, and then she mentioned “a hair dryer”. Thus, the answer for Q7 should be “a hair dryer”. |
Keywords in Questions | Similar words in Passage |
DVDs CDs Jewelry – necklaces, (8)_______ rings + brooches | M First of all, can you give me a list of all the things that you want covered by the insurance. W Yes. First of all there’s my electrical goods like my HiFi, TV, DVD player, video player, a couple of radios, a hair dryer, my laptop and printer M Anything else? W Yes. There’s my jewelry. I’ve some necklaces , bracelets, rings and brooches that I inherited. They’re all in different metals and with different jewels . I’ve got a list itemizing them all here. I’ve also got a small strong box which screws into a cupboard so they’re reasonably safe. |
When the man asked “anything else?” She continued to tell about jewelry like necklaces, bracelets or rings and brooches. Depend on the conversation, we can assume the answer for Q8 should be bracelets. Thus, the correct answer for Q8 should be “bracelets” Note: We can suggest the answer for these question according to the answer list in the question. When the woman talks about jewelry, we can suggest the answer for Q8 should be “bracelets, earrings…”. It will help us easier to guess the answer when listening. |
Circle the correct letters A – C.
Which list, A, B or C. correctly assesses the protection for Norma’s flat?
Keywords in Questions | Similar words in Passage |
Q9. Which list, A, B or C. correctly assesses the protection for Norma’s flat? | M OK. That’s not a problem. Now I need to ask some things about the flat. What floor is it on? W Well, I wanted a 1st floor flat but this is a ground floor one. I can use the garden with it though. M Hmm. Yes but the premium will be a little higher because of course a burglar finds more it difficult to enter a flat on the 1st floor. W Oh. I never thought about that. M What about safety measures in the flat? W Well, there are two different keys for the front door and one of them is a dead bolt so that’s quite good. I’ve been to the local shop and ordered a burglar alarm too which has a motion sensor and everything. It’s not in yet but it will be soon. M That’s good. W The windows are quite new and all double glazed so, like all new windows nowadays, they have extra locks on them so that makes it quite secure. M That’s good too. So really it’s reasonably safe. That will make a difference on the premium . Do you know if there’s a smoke alarm fitted in that flat? W I never thought of that. I think it’s the law now if you’re renting so there must be. M Well, that’s about it. Let’s look now. I’ve got two quirks for you. First the car and then the household. 750 pounds fully comp. for the car or 500 pounds third party, fire and theft. The contents is £100. |
The keywords concerned in Q9 are “assess”, “protection” “Norma’s flat” Following the conversation, we can hear that the man asked about “what’s floor on?” and the woman said that “I wanted a 1st floor flat but this is a ground floor one”. So, we can rule out option C as the correct answer for Q9. After that, the man asked about “What about safety measures in the flat?” and the woman mentioned “a dead bolt is quite good”, so “a dead bolt (lock) correctly assesses the protection for Norma’s flat. We can rule out option A as correct answer. Thus, the correct answer for Q9 should be “B” Note: According to the conversation, we can hear other objects (burglar alarm, motion sensor and double glazed) are also mentioned to make sure that option B is the correct answer for Q9. |
What does Norma buy at the end?
Keywords in Questions | Similar words in Passage |
Q10. What does Norma buy at the end? A. Car insurance only B. Contents insurance only C. Car insurance + Contents insurance | W Does the contents cover me if I lose something or I’m robbed outside the home? M As long as it’s in this country and on the list of items covered, yes. W Well, I’ll keep the old car insurance as my present deal is better and I’ll take the contents. Can I pay by cheque ? |
The keywords concerned in Q10 are “buy”, “at the end”. Following the conversation, we can hear that the woman said that “she keep the old car insurance as my present deal and will take the contents”, it means that she did not buy car insurance, just only buy contents insurance. Thus, the correct answer for Q10 should be “B” |
Source 1
Source 2
You will hear a conversation between an insurance broker and a client.
Man Good morning Madam. Can I help you?
Woman Actually yes. I’ve just got a new flat and I’m going to move my things in tomorrow and I haven’t got any insurance yet for my things. I’d like a quotation for my car insurance as well to see if you can give me a better deal. It’s coming up for annual soon you see.
M Fine. That shouldn’t be a problem. Let’s just take down some details. First of all, can I have your name please?
W Of course. It’s Mrs. Norma Willis.
Good. That’s Norman without an “N”, isn’t it?
W Yes, that’s right.
M And can I have the address that you’re moving to please?
W It’s flat 8 Chepping Dean , 23 Dene Road. Westley.
M Can you spell Chepping Dene please?
W Of course. Chepping is spelt C-H-E-P-P-I-N-G and Dene is spelt D-E-N-E. The name of the road, Dene, is spelt the same way too.
M And what’s the postcode there?
W It’s WE3 9HT .
M Can I take a telephone number?
W It will have to be only my mobile I’m afraid as I haven’t installed a land line yet. My mobile is 07525 745 642 .
M Let’s look at the car insurance first quickly. I need the model, age and engine size.
W It’s a 4 years old toyota MR2 sports car. It has a 2 litre engine.
M Will it be parked in a garage, in a drive or in the road?
W At my present address it’s in the drive but the flat that I’m moving into tomorrow has a garage provided and tenants are not allowed to leave their cars in the visitor spaces so it’ll garaged all the time.
M Two more questions. The first is do you have any no claims bonus and the second is do you have any driving convictions ?
W I have three years no claims but I had a claim for a new windscreen this year and I don’t know if that will affect it.
M No. That won’t count. The no claims will stand.
W Good. As for convictions I have 3 points for being caught speeding two years ago.
M Right. Let’s have a look at the household stuff now while the computer is checking rates for the car. So, what kind of flat is it?
W It’s a two bedroom flat.
M Have you bought the flat or are you renting?
W I’m just renting it.
M So, you just need some household insurance for your possessions .
W That’s right.
M First of all, can you give me a list of all the things that you want covered by the insurance.
W Yes. First of all there’s my electrical goods like my HiFi, TV, DVD player, video player, a couple of radios, a hair dryer, my laptop and printer. I’ve estimated all the values of the electrical goods. There are various DVDs and CDs too. It should come to about 2500 pounds .
M Anything else?
W Yes. There’s my jewelry. I’ve some necklaces , bracelets, rings and brooches that I inherited. They’re all in different metals and with different jewels . I’ve got a list itemising them all here. I’ve also got a small strong box which screws into a cupboard so they’re reasonably safe.
M Anything else?
W Well just the usual kitchen stuff and clothes that I’d like to be included.
M OK. That’s not a problem. Now I need to ask some things about the flat. What floor is it on?
W Well, I wanted a 1st floor flat but this is a ground floor one. I can use the garden with it though.
M Hmm. Yes but the premium will be a little higher because of course a burglar finds more it difficult to enter a flat on the 1st floor.
W Oh. I never thought about that.
M What about safety measures in the flat?
W Well, there are two different keys for the front door and one of them is a dead bolt so that’s quite good. I’ve been to the local shop and ordered a burglar alarm too which has a motion sensor and everything. It’s not in yet but it will be soon.
M That’s good.
W The windows are quite new and all double glazed so, like all new windows nowadays, they have extra locks on them so that makes it quite secure.
M That’s good too. So really it’s reasonably safe. That will make a difference on the premium . Do you know if there’s a smoke alarm fitted in that flat?
W I never thought of that. I think it’s the law now if you’re renting so there must be.
M Well, that’s about it. Let’s look now. I’ve got two quirks for you. First the car and then the household. 750 pounds fully comp. for the car or 500 pounds third party, fire and theft. The contents is £100.
W Does the contents cover me if I lose something or I’m robbed outside the home?
M As long as it’s in this country and on the list of items covered, yes.
W Well, I’ll keep the old car insurance as my present deal is better and I’ll take the contents. Can I pay by cheque ?
M Cash, cheque, credit card. Anything you want.
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