Based on the previous information, we’re at the Birds of Prey enclosure. Then, we come back around the gorillas and head down the main path towards the entrance and take a left up to the zoo’s selection of big cats. The man also says we can marvel at the immense size and strength of the polar bears on the right. Looking at the map, we see the polar bears so we know that the location we need to find is near here. Then, he tells us to follow the path around by the Leopard Enclosure to pay a visit to the king of the jungle himself, the lion. As we can see from the map, the location of Q11 is near the Leopard Enclosure . Hence, the answer for Q11 is lion.

Based on the previous information, we're at the Lion Enclosure. Then, we hear that we'll walk past the other big cats and hunting animals, towards the Reptile Enclosure .Looking at the map, we can see a crocodile, which is a reptile. Therefore, we know that the location we need to find is near here. Indeed, the man then introduces one of the highlights of London zoo which is emperor penguins. But before we can see the penguins, we need to pass the Seal Pool . As we observe from the map, the location of Q12 is near the crocodile and the penguins. Thus, the answer for Q12 is Seal Pool.

Based on the previous information, we ‘re at Seal Pool. The man then introduces 5 more enclosures to visit. The first location we come to is the Arctic Fox Enclosure followed by the rhinos and dolphins, left and right respectively. Looking at the map, we can see the rhinos and dolphins. Therefore, we can imply that the location of Q13 must be the Arctic Fox.

The man also says that after visiting the rhinos and dolphins, we’ll then come to the Hippo Enclosure. Looking at the map, we can see the location of Q14 is just after the rhinos and dolphins. Thus, the answer for Q14 is Hippo.

From question Q11 to Q18, we have to hear the location of specific places and guess their name.

Looking at the map, we can see the entrance sign. It means that the first location is gonna be near the entrance. Therefore, after the guide says that “We're going to start our little adventure at the Petting Zoo, we know to fill in “Petting Zoo” for Q15. He also mentions that after passing the Petting Zoo, we can come to the zebras and elephants. Looking at the map, we can see that they are beside the location for Q15. Hence, the answer for Q15 is Petting Zoo.

Based on the previous information, we’re at the Petting Zoo. Then, the guide says our next stop will be the African Hunting Dog Enclosure, which is just up ahead at the fork in the path. Looking at the map, we see the fork just near the location of Q16. Thus, the answer for Q16 is African Hunting Dog.

Note: fork means a place where a road divides into two parts.

Based on the previous information, we’re at the African Hunting Dog Enclosure. Then, he tells us to follow the path left. “On the left, you'll see the zoo's selection of monkeys and on the right, the Panda Enclosure. “ As we observe from the map, we see that the location of Q17 is beside the money. Hence, the answer for Q17 is Panda.

Based on the previous information, we’re at the Panda Enclosure. Then, he tells us to take the path off to the right leading past the aviary and on up to the Birds of Prey Enclosure. Here, avariary refers to birds. As we can see from the map, the location of Q18 is near the birds. Thus, the answer for Q18 is Birds of Prey.

The keywords concerned in Q21 are “ will be no”, “ only voluntary ones”.

From this, we expect the answer must be nouns that have the meaning contrast to voluntary.

After two girls ask about the new policy, the manager immediately says “there will be no compulsory redundancies; all redundancies will be on a voluntary basis”. Here, compulsory is opposite to voluntary and we need nouns to fill in the blank. Hence, the answer is compulsory redundancies.

The keywords in Q22 are “upcoming”, “reward”.

From this, we assume the answer must be a noun or nouns.

When asked about the upcoming salary review, the manager mentions that they are running a profitable business and they will reward top performers in the upcoming review. Hence, the answer is “top performers”.