Yes no not given questions are similar to true false not given questions. The tips for yes no not given questions are same as you need to keep...
Complete the form below.
Write NO MORE THAN TWO WORDS OR A NUMBER for each answer.
DVD Customer ProfileOccupation: student (For example) Have you owned a DVD player before? No What is the maximum you want to spend on a DVD player? £ 1 How many DVDs does the customer watch a month? 2 What type of films do you enjoy? 3 What other DVDs (non-film) do you watch? 4 |
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Note: You can find that the assistant wants to know about the customer's frequency of watching DVDs. However, she does not mention about frequency but her DVDs count. |
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Complete the table below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Player | Features | Cost | After-sales service |
DB 30 | basic | £69 | 5 only |
XL 643 | Can also 6 | £ 7 | 8 at reduced cost |
TriX 24 | Will also play 9 | £94 including 10 | Guaranteed for 3 years |
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Source 1
Source 2
You will hear a woman asking a shop assistant about DVD players.
Customer: Hello. I’m interested in buying a dvd player . Can you help me as I don’t know very much about them.
Shop assistant: Of course. We sell quite a range . Actually, we’re doing a customer survey at the moment. So I wonder if 1 could fill in this form about you and that will actually help me to advise you on the best DVD player for you.
Customer: OK …
Shop assistant: First of all. your occupation ?
Customer: Um – student.
Shop assistant: OK. Then, have you already got a DVD player?
Customer: No. I’ve never had one hefore.
Shop assistant: And how much do you think you want to spend on a player?
Customer: I’m not sure really – but I have got a budget . My friend said I should allow about £a hundred pounds but I can’t afford over £85, so that’s what I’m working on.
Shop assistant: And do you watch DVDs very often?
Customer Um – depends what you mean by often. I don’t know w hat the norm is – is it about two a week?
I suppose I watch three a month . That’s enough for me!
Shop assistant: Yes (laughs). What sort of films do you like watching then? Action movies?
Customer: (laughs) Not really. My boyfriend always insists we watch science fiction movies but I prefer thrillers something . Somethin? to get your teeth into!
Shop assistant: OK. Just one more. Do you watch other DVDs – ones that are not films – like music or something?
Customer: Not much because I don’t want to spend the money on something I can watch on TV but I occasionally rent out comedy programmes. And I fight with my boyfriend over all the sports DVDs he watches.
Shop assistant: OK. Let me explain a bit to you about the DVD players that are in your price range . First there’s the DB 30 which has only got basic features but it is a bargain at £69. Now all the DVDs come with an after-sales service that starts when the guarantee runs out. As it’s so cheap the db 30 comes with a limited after-sales service as it unlv includes parts. You would have to pay for most of the repair.
Customer: Seems OK.
Shop assistant: Then a slight grade up from that is the xl 643 . This comes w ith an additionalfeature in that it has extra button allowing you to record. That’s quite useful.
Customer: Oh yes. That would mean spending less on DVDs to watch.
Shop assistant: Yes, so you’d make the extra money back on it that it costs. Let me see how much it is … ah. yes. that one’s actually reduced at the moment from 79 pounds to £71 99 . I think it’s worth the extra myself.
Customer: And is that the same level of after-sales service as the other one?
Shop assistant: Well, you get a bit more for your money because what we are offering is a discount on labour. So you don’t pay the full price if you have to call an engineer out.
Customer: I see.
Shop assistant: Then the last one is this tri x 24 . It’s a very good player and you can use it to listen to your CDs as well as watch DVDs.
Customer: It looks nice – but I bet it’s expensive .
Shop assistant: No, it’s not top of the range. I jet’s see – yes it’s 94 pounds – but. what von hnvc in remember is that, that includes insurance , so you don’t have to pay extra for that. And it comes with a guarantee that’s valid for three years as opposed to the usual one. What do you think?
Customer: Hm, maybe … (fade) …
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