Recent Exam Question in IELTS Writing Task 1 (Complaint About Hotel Seminar)
You have a complaint about the hotel you stayed at while attending a seminar in a foreign country. Write a letter to the seminar organiser and say
– What problem did you face there?
– Why do you want to complain about it?
– What is your suggestion for improvement in the future?
I am writing to complain about the poor customer service experience in your hotel during my stay last week.
When I reached your hotel, there was firstly nobody in the reception area to talk to the customer. I waited for around 30 mins in the reception hall itself when a man came there. Enquiring him about the hotel room I had booked 4 days ago, he was just clueless and said no booking was done earlier. After having a dispute with him, he finally got convinced of booking a new room. Apart from this, the food served in the room was quite tasteless and I did not feel like it was even worth paying.
I would like to file a complaint so that there may not be any such incidents happening in the future since I have planned to stay there in the hotel for 3 or 4 times in the future also since it is the only hotel nearby the seminar hall where I would frequently need to visit.
I suggest that customer service should be improved well. All the bookings done prior to the staying period should be well maintained so that customers may not face any issues. Moreover, the food provided in the room should be fresh and tasty as customers are playing for this.