• The keywords concerned in Q1 must be “day”, “date” and “fly to Toronto”.

• From the question, we can assume that the answer must be a day of the week and date number.

• Customer’s statement “I’d like to book a flight to Toronto” can be seen as a suggestion for the answer’s appearance.

• The customer says that “On Thursday” and the travel agent  confirms “Thursday the 16th” .

• Therefore, the answer for Q1 must be “Thursday the 16th”.

Note:

• Remember to capitalise the initial letter of “Thursday” because it is the name of a day of the week.

• The keywords concerned in Q2 must be “class”

• From the question, we can assume that the answer must be a noun (airline class).

• The customer says that “She’ll be flying business class”.

• Therefore, the answer for Q2 must be “business (class)”.

• The keywords concerned in Q3 must be “lowest price”, “ticket” and “days”.

• From the question, we can assume that the answer must be a price number.

• The travel agent lists the ticket prices of different airlines and this can be as a suggestion for the answer’s appearance.

• After confirming the return date of the customer, he states that “Air Canada has tickets for $4,600. Qantas has them for $4,200. Pacific has tickets for $3,200”. It means that $3,200 is the lowest price for a ticket on the days the customer has chosen.

• Therefore, the answer for Q3 must be “$3,200”.

Note:

• Before confirming the return date of the customer, the travel agent lists ticket price range of different airlines. However, it is not the specific price on the days the customer has chosen. Hence, “$2,000 and $3,500” is not the correct answer.

• The keywords concerned in Q4 must be “ticket prices” and “include”.

• From the question, we can assume that the answer must be noun.

• The travel agent says that “Those prices all include taxes and surcharges”.

• Therefore, the answer for Q4 must be “taxes and surcharges”.

Note:

• Remember that the answer must be in plural form.

• The keywords concerned in Q5 must be “Qantas”, “outward flight” and “departure”.

• From the question, we can assume that the answer must be a time.

• As the equivalent keywords “The Qantas flight” and “leaves Sydney” are heard of Q5 are heard, we can be sure that the answer must soon appear.

• The travel agent states that “The Qantas flight leaves Sydney at 1:45”. It means that the departure time of the outward flight of Qantas is 1:45.

• Therefore, the answer for Q5 must be “1:45”.

• The keywords concerned in Q6 must be “Qantas” and “stopover”.

• From the question, we can assume that the answer must be a place (name of a city or country).

• As keywords of Q6 are heard, we can be sure that the answer must soon appear.

• The travel agent states that “There’s also a stopover in Vancouver”.

• Therefore, the answer for Q6 must be “Vancouver”.

Note:

• Remember to capitalise the initial letter of “Vancouver” because it is the name of a city.

• The keywords concerned in Q7 must be “Pacific”, “outward flight” and “departure”.

• From the question, we can assume that the answer must be a time.

• As the equivalent keywords “Pacific” and “leaves” of Q7 are heard, we can be sure that the answer must soon appear.

• The travel agent states that “Pacific flies via Los Angeles and leaves at 6:15”. It means that the departure time of the outward flight of Pacific is 6:15.

• Therefore, the answer for Q7 must be “6:15”.

• The keywords concerned in Q8 must be “Pacific”, “return flight” and “departure”.

• From the question, we can assume that the answer must be a time.

• As the equivalent keywords “Pacific” and “leaves Toronto” of Q8 are heard, we can be sure that the answer must soon appear.

• The travel agent states that “The Pacific flight leaves Toronto at 10:25”. It means that the departure time of the return flight of Pacific is 10:25.

• Therefore, the answer for Q8 must be “10:25”.

• The keywords concerned in Q9 must be “customer” and “full name”.

• From the question, we can assume that the answer must be a name.

• The travel agent’s statement “Make sure that I’ve spelt your name correctly” can be seen as a suggestion of the answer’s appearance.

• The customer states that “Her first name is Reece and given names is Mary-Anne”.

• Therefore, the answer for Q9 must be “Reece Mary-Anne”.  

Note:

• Remember to capitalise each initial letter of “Reece Mary-Anne” and the hyphen between the customer’s given names.

• The keywords concerned in Q10 must be “company” and “work for”.

• From the question, we can assume that the answer must be name of a company.

• The travel agent’s statement “Shall I use the company name as it appears on the credit card” can be seen as a suggestion of the answer’s appearance.

• The travel agent states that “Shall I use the company name as it appears on the credit card – ABC Stocks” and the customer confirms this information.

• Therefore, the answer for Q10 must be “ABC Stocks”.