Q1:

• The main keywords in Q1 are “pricing” and “fixed 24-month contract”.

• We can assume from the question that the answer may refer to the price of the Apple iPhone 7S 32GB. Based on the keyword “fixed 24-month contract”, we can also assume that the total can be divided among 24 months; for short, it can be mentioned as the amount of money need to be paid per month. 

• Similar to Q2 and Q3, you may be easily confused when you hear this section as the salesman referred to it after he mentioned Q2 and Q3. To prevent such thing, it’s important for you to look at the keywords of the two questions before and when hearing the conversation.

• The answer to this question (which is “22.50 a month”) is quite easy to notice as the salesman said it clearly and directly. The phrase “fixed 24-month contract” following after “22.50 a month” signifies that it’s the correct answer, but remember not to add the symbol “£” to your answer since there has been one standing before the answer gap. Adding such symbol will cause your answer to be unaccepted.

Q2:

• The main keyword in Q2 is “Pricing”.

• We can assume from the question that the answer may refer to the price of the Apple iPhone 7S 32GB.

• You may be easily confused when you hear this section as the salesman referred to Q2 before Q1. To prevent such thing, it’s important for you to look at the keywords of the two questions before and when hearing the conversation.

• You can easily realise the answer to this question, which is “sleek and lightweight”, as the salesman said it directly (the phrase “only 140 grams” following after the answer justifies such answer). However, you will need to pay attention to the conversation as the answer was mentioned before the phrase leading you to the answer (“only 140 grams”). Together with the fact that those two are closed to each other, it’s easy to be confused if you don’t listen carefully.

Q3:

• The main keywords in Q3 are “extra notes” and “special features”.

• We can assume from the question that the answer may refer to a special feature of the Apple iPhone 7S 32GB.

• Similar to Q2, you may be easily confused when you hear this section as the salesman referred to Q3 before Q1. To prevent such thing, it’s important for you to look at the keywords of the two questions before and when hearing the conversation.

• You can easily realise the answer to this question, which is “a voice-activated”, as the salesman said it directly (the two phrases “special features” and “built-in GPS” justify such answer). However, you will need to pay attention to the conversation since the answer and the phrases leading you to it are too closed to each other, which may confuse you if you don’t listen carefully.

Q4:

• The main keywords in Q4 are “appearance” and “than the iPhone”.

• We can assume from the question that the answer may refer to something about the LG G8 that is superior to the aforementioned iPhone.

• The answer to this question (which is “slightly heavier”) is quite easy to notice as the speaker said it clearly and directly (phrases like “149 grams” and “than the Apple iPhone” help to justify the answer). However, the fact that the salesman mentioned the camera features of the phone before its appearance (“The camera is a colossal 13 megapixels! You can also take still photos while simultaneously recording a video!”) may cause you to be confused if you don’t listen carefully.

Q5:

• The main keyword in Q5 is “Camera Features/Battery Power”.

• We can assume from the question that the answer may refer to the characteristic of the LG 6S’s camera or battery power. Because the question has already mentioned the camera features, battery power is the only thing you need to focus on.

• Since we’ve already decided that battery power is the only thing we need to focus on, anything related to camera features including the one that is mentioned in Q4, can be ignored (“The camera is a colossal 13 megapixels! You can also take still photos while simultaneously recording a video!”).

• The answer to this question (which is “565”) is quite easy to notice as the salesman said it clearly and directly. The phrase “Standby time” standing before the answer helps to signify it, but remember not to add the words “hours” to your answer since there has been one standing after the answer gap. Adding such word will cause your answer to be unaccepted.

Q6:

• The main keyword in Q6 is “Mobile Phone Model”.

• We can assume from the question that the answer may refer to a type of mobile phone that the salesman introduced to the customer.

• The answer to this question (which is “Samsung DM S410”) is quite easy to notice as the salesman said it clearly and directly. The phrase “Oh look, that's a nice phone” shows that the salesman was about to introduce another new mobile phone, pointing out that you should pay attention to the following in order to answer this question.

• The only problem in this question is that the answer and the keyword leading you to it are too closed to each other. You need to listen and take notes carefully in order to answer this question correctly.

Q7:

• The main keywords in Q7 are “Camera Features/Battery Power” and “lacks”.

• We can assume from the question that the answer may refer to a characteristic of the camera or battery power that the mentioned phone doesn’t have. Because the question has already mentioned the battery power, camera features is the only thing you need to focus on.

• The answer to this question (which is “a flash”) is quite easy to notice as the salesman said it clearly and directly. The phrase “the camera doesn't even possess” is similar to the keyword “lacks” in terms of meaning, pointing out that you should pay attention to the following in order to answer this question.

• The only problem in this question is that the answer and the keyword leading you to it are too closed to each other. You need to listen and take notes carefully in order to answer this question correctly.

Q8:

• The main keyword in Q8 is “Date due in store”.

• We can assume from the question that the answer may refer to the due date for the phone to be available in store. Because there has been a specific date mentioned after the answer gap (“April 8th”), the answer may refer to a period of time rather than a specific date.

• The answer to this question is “within the week”, which isn’t very difficult to hear; however, you may mistake the word “today” as the correct answer since the salesman said it before he mentioned the answer (“But if I put in an order today”). Note that the salesman inferred the day he intended to order the phone, not the one that the phone would be available (phrases like “But if” and “I put in an order” signify such thing).Therefore, the answer should be “within the week” rather than “today”.

Q9:

• The main keyword in Q9 is “Customer name”.

• We can assume from the question that the answer may refer to the name of the customer.

• The answer to this question (which is “Janet Johnson”) is quite easy to notice as the customer said it clearly and directly. She also gave a reminder regarding her name (“Johnson with an 'H'”), which can help you to write down the answer correctly.

• The only problem in this question is that the answer and the keyword leading you to it (“take your name and contact number”) are too closed to each other. You need to listen and take notes carefully in order to answer this question correctly.

Q10:

• The main keyword in Q10 is “Contact number”.

• We can assume from the question that the answer may refer to the contact number of the customer.

• The answer to this question (which is “0799 678 305 8378”) is quite easy to notice as the customer said it clearly and directly. Phrases like “take your name and contact number” and “my mobile number” help to indicate where the answer is.

• The only problem in this question is that the answer and the keyword leading you to it are too closed to each other. You need to listen and take notes carefully in order to answer this question correctly.