Yes no not given questions are similar to true false not given questions. The tips for yes no not given questions are same as you need to keep...
Complete the notes below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
CAR INSURANCE SERVICE |
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Example |
Answer |
Dealer’s name: |
Mary Fox |
Customer’s name: |
1 |
Current address: |
2 Wood House, Wolf Crescent |
Daytime contact number: |
3 |
Job: |
4 |
Current car: |
2.0 Litre Humax 5 in 2000 |
Car insurance Co. (before): |
North Pole Safe |
Claimed: |
Three cases |
Problem: |
The window was 6 |
Another driver's name: |
7 |
Relationship to main driver: |
8 |
Starting insurance: |
The 9 |
Method of payment: |
10 |
Note:
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Nguồn 1
Nguồn 2
AGENT: Hello. Nice to meet you. My name Is Mary Fox. I am a car Insurance marketing manager here. What can I do for you, sir?
CUSTOMER; Oh hello. I’m interested in buying some car insurance.
AGENT: Great. I’ll show you a brochure then. What’s your name, sir?
CUSTOMER: Tom Jones. Just call me Tom. Easy to remember, isn’t it?
AGENT: And your current address In the UK, Tom?
CUSTOMER: It’s Flat 1 Wood House, Wolf Crescent.
AGENT: Wolf Crescent. Is that in the Surrey Quay area of east London?
CUSTOMER: Yes.
AGENT: And what’s your daytime phone number, please?
CUSTOMER: My office number is 020 7788 1212.
AGENT: And could I ask you what you do for a living?
CUSTOMER: I’m a cafe manager.
AGENT: OK. So can you tell me the engine size of your car, please, Tom?
CUSTOMER: It has a 2.0 litre engine.
AGENT: Thank you. And the model name?
CUSTOMER: It’s a Humax Daltton.
AGENT: Could you spell the model name, please?
CUSTOMER: Yes. D-A-L-T-T-O-N.
AGENT: Ah yes, thanks. And when was it launched?
CUSTOMER: It would have been In 2000, I think.
AGENT: Lovely. Right. I presume you’ve had a previous Insurer recently?
CUSTOMER: Yes.
AGENT: Right. We need to know the name of the car Insurance company you were with before.
CUSTOMER: Certainly. It was North Pole Safe.
AGENT: Thank you, and have you made any insurance claims within the last three years?
CUSTOMER: Yes, three cases In 2005.
AGENT: And what was your problem?
CUSTOMER: It was a broken window.
AGENT: That’s fine, Mr. Jones. Everything sounds fine so far. And will you include any other drivers on the insurance?
CUSTOMER: Yes, just one woman.
AGENT: And her name?
CUSTOMER: Jenny Orion.
AGENT: Could you spell her full name, please?
CUSTOMER: Jenny Orion, that’s J-E-double N-Y O-R-l-O-N.
AGENT: OK, thank you. And what relationship is she to you?
CUSTOMER: She is my business partner.
AGENT: And what will you be using the car for?
CUSTOMER: Well... mainly for business use.
AGENT: Business use (murmuring). Will you be using it for delivery?
CUSTOMER: Yes, always.
AGENT: Anything else?
CUSTOMER: No. That’s it.
AGENT: And finally, when would you like to begin the Insurance?
CUSTOMER: I’ll need it from the 1st of February.
AGENT: Right. Could I check the tick box on the computer now?
CUSTOMER: Yes, go ahead.
AGENT: And that comes out at £700.00 per year.
CUSTOMER: Well... It’s quite a bit higher than I’ve been paying until now... but it’s just about OK.
AGENT: Great. How would you like to pay? Cash or card, sir?
CUSTOMER: I’ll use a credit card.
AGENT: Certainly, sir.
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