Complete the notes below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
CAR INSURANCE SERVICE | |
Example | Answer |
Dealer’s name: | Mary Fox |
Customer’s name: | 1 |
Current address: | 2 Wood House, Wolf Crescent |
Daytime contact number: | 3 |
Job: | 4 |
Current car: | 2.0 Litre Humax 5 in 2000 |
Car insurance Co. (before): | North Pole Safe |
Claimed: | Three cases |
Problem: | The window was 6 |
Another driver's name: | 7 |
Relationship to main driver: | 8 |
Starting insurance: | The 9 |
Method of payment: | 10 |
Note:
|
|
源 1
源 2
AGENT: Hello. Nice to meet you. My name Is Mary Fox. I am a car Insurance marketing manager here. What can I do for you, sir?
CUSTOMER; Oh hello. I’m interested in buying some car insurance.
AGENT: Great. I’ll show you a brochure then. What’s your name, sir?
CUSTOMER: Tom Jones. Just call me Tom. Easy to remember, isn’t it?
AGENT: And your current address In the UK, Tom?
CUSTOMER: It’s Flat 1 Wood House, Wolf Crescent.
AGENT: Wolf Crescent. Is that in the Surrey Quay area of east London?
CUSTOMER: Yes.
AGENT: And what’s your daytime phone number, please?
CUSTOMER: My office number is 020 7788 1212.
AGENT: And could I ask you what you do for a living?
CUSTOMER: I’m a cafe manager.
AGENT: OK. So can you tell me the engine size of your car, please, Tom?
CUSTOMER: It has a 2.0 litre engine.
AGENT: Thank you. And the model name?
CUSTOMER: It’s a Humax Daltton.
AGENT: Could you spell the model name, please?
CUSTOMER: Yes. D-A-L-T-T-O-N.
AGENT: Ah yes, thanks. And when was it launched?
CUSTOMER: It would have been In 2000, I think.
AGENT: Lovely. Right. I presume you’ve had a previous Insurer recently?
CUSTOMER: Yes.
AGENT: Right. We need to know the name of the car Insurance company you were with before.
CUSTOMER: Certainly. It was North Pole Safe.
AGENT: Thank you, and have you made any insurance claims within the last three years?
CUSTOMER: Yes, three cases In 2005.
AGENT: And what was your problem?
CUSTOMER: It was a broken window.
AGENT: That’s fine, Mr. Jones. Everything sounds fine so far. And will you include any other drivers on the insurance?
CUSTOMER: Yes, just one woman.
AGENT: And her name?
CUSTOMER: Jenny Orion.
AGENT: Could you spell her full name, please?
CUSTOMER: Jenny Orion, that’s J-E-double N-Y O-R-l-O-N.
AGENT: OK, thank you. And what relationship is she to you?
CUSTOMER: She is my business partner.
AGENT: And what will you be using the car for?
CUSTOMER: Well... mainly for business use.
AGENT: Business use (murmuring). Will you be using it for delivery?
CUSTOMER: Yes, always.
AGENT: Anything else?
CUSTOMER: No. That’s it.
AGENT: And finally, when would you like to begin the Insurance?
CUSTOMER: I’ll need it from the 1st of February.
AGENT: Right. Could I check the tick box on the computer now?
CUSTOMER: Yes, go ahead.
AGENT: And that comes out at £700.00 per year.
CUSTOMER: Well... It’s quite a bit higher than I’ve been paying until now... but it’s just about OK.
AGENT: Great. How would you like to pay? Cash or card, sir?
CUSTOMER: I’ll use a credit card.
AGENT: Certainly, sir.
有话要说: