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Review & Explanations:
Complete the Travel agent’s notes below.
Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.
SUN TOURS TRAVEL AGENTS
Example | Answer |
Number of people | 4 |
Customer’s Name | Mr. George Collins |
Other travellers (+ ages of children) | Mrs. Jane Collins 1 7 years old Jennifer 2 years old |
Require | 4 star quality hotel + breakfast; safe, warm, quietish, beach; pref. pool; lots of restaurants near hotel no creche 3 needed |
Dates of Holiday | Friday July 8th to 4 , Sunday |
Pref. Flight Time | Less than 5 |
Note:
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Complete George’s notes below
Write NO MORE THAN THREE WORDS for each answer
Possible Holiday IdeasTop End Prices Italy and France Bottom End Prices 6 , Greece and Turkey (Turkey + Cyprus too far) Crete Hotel Tropicana
Palm Hotel
Rhodes Ocean Hotel
Hotel Spiros
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Nguồn 1
Nguồn 2
You will hear a conversation between a travel agent and a customer discussing a holiday.
Travel Agent (TA): Good morning sir. Can I help you?
Customer: Yes. I’m thinking of going away on holiday but I’m not sure where to go.
TA: Well sir. We have a range of destinations that we offer. Are you going alone sir or with a friend?
Cust: With my family actually.
TA: So, how many people is that sir?
Cust: My wife and I and my young son and daughter . So, four.
TA: Fine. Now with a young family can I assume that you’d like to go somewhere warm?
Cust: Oh yes. A beach holiday. That’s what we are looking for.
TA: Right, I’ll just take some personal details sir. First of all, what’s your name?
Cust: George collins .
TA: Collins? Is that C-O-L-L-I-N-S?
Cust: Yes, that’s right.
TA: Thank you. And what about your wife and children?
Cust: My wife’s name is Jane, my boy’s name is Mike and my little girl is Jennifer .
TA: How old are the children?
Cust: Mike’s 7 and Jennifer’s 4.
TA: Ah, they’re quite small then.
Cust: Oh yes, We just need a safe, little place. A warm climate, a quiet ish , safe beach, a pool preferably and lots of small restaurants and bars near the hotel.
TA: Would you want any creche facilities in the hotel so you and your wife can get away when you want?
Cust: No. I work quite hard and I don’t see the kids as often as I want at home so I’m looking forward to spending all my time with them.
TA: And what eating arrangements do you want?
Cust: Just half board please. We’ll have breakfast at the hotel but we’ll eat lunch and dinner at a beach café. We’d want about four star quality for the hotel by the way.
TA: Right. And what time in the summer are you thinking of taking the holiday?
Cust: I finish work on Friday night on July the 8th and I’m off for two weeks. So, I’ll need to be back at work on the 25th . I’ll need to finish the holiday then on the 24th.
TA: And how long would you want to spend travelling?
Cust: Oh, as little as possible of course with the little ones. Not more than a couple of hours in the car to get to an airport and then not more that 4 hours on a plane.
TA: That’s fine. You can get to all of the nice resorts on the mediterranean easily in less than 4 hours. Right then. Let’s show you some brochures before the conversation continues you have some time to look at questions 6:00 to 10:00 now listen carefully and answer questions six to ten .
TA: As I said sir, most Mediterranean destinations are easily within your preferred flight time.
You can choose really between Spain, France, Italy, the old Yugoslavia, greece or Turkey as well as the Mediterranean island's .
Cust: Wow, what a great choice. What are the different costs involved?
TA: With you wanting a 4 star hotel and pool some countries will be definitely cheaper than others. Price wise, Italy and France will be at the top end, Spain, Greece and Turkey will be at the lower end.
Cust: Greece and Turkey sound great actually. I’ve always wanted to go there and I’ve seen some beautiful photos.
TA: I think that Greece would suit you better as the flight to Turkey is actually quite long. You’re getting towards five hours there.
Cust: OK, well Greece is fine.
TA: Of course with Greece you have the choice between the islands and the mainland . It’s the islands that are famous of course but you’ll have to get there by boat or take a short connecting flight . Some of the bigger islands are served directly though from UK airports.
Cust: Well, one of the larger islands sounds best then. What about Cyprus? I’ve heard that a lot of British people go there.
TA: Yes, it’s very popular. The trouble for you with Cyprus though is that it’s down in the eastern Mediterranean near Turkey and the flight is quite long to get there. I was thinking more of Rhodes and Crete.
Cust: Let’s have a look at those 2 then.
TA: Here are some brochures. This is the Hotel tropicana and this is the Palm Hotel. Both of them are in Crete. In Rhodes we have the Ocean Hotel and Hotel spirits .
Cust: Can you tell me a bit about them?
TA: Of course. The Hotel Tropicana is about 1 mile from the beach and it’s a safe walk along a path through some fields to get there. They have a nice pool which you can see in the photo. There are only a few beach bars and restaurants though. It’s really quiet, away from all the bustle of other tourist destinations . The Palm Hotel is further from the beach, about two miles , but it has a minibus service that goes to and from the beach all day. The hotel itself is in quite a busy tourist town that has lots of bars, restaurants and discos. It’s great for going out.
Cust: I don’t know if either of those suits us. We don’t want noisy and we don’t want a long way to the beach.
TA: Let’s have a look at the Rhodes hotels then. The Ocean Hotel is right on the beach. It’s less than five minutes usually to get to the beach area from the rooms. The hotel is quite a long way from the main town and people usually take all their meals in the hotel. The hotel is 4 star though and we know the food is quite good as we’ve been told so by previous holidaymakers .
Hotel Spiros is a family run hotel also quite close to the beach – about five or ten minutes walk. It’s in a small village and has a small swimming pool as well. There are a few restaurants scattered around the village but again, it’s not a big tourist village so there’s not much to do.
Cust: To be honest, both of those sound fine. We don’t want a night life as we won’t be able to leave the kids. Something close to the beach, somewhere to eat and sit in the evening is all we need. I’ve made some notes. Let me take the brochure with the details of these two hotels and I’ll take them back and show my wife and see what she thinks. They both seem just what we want though.
TA: OK sir. Come in again when you’ve decided or if you want to see some other places.
Cust: I will. Thanks very much then. Goodbye.
TA: Goodbye.
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