Task description You are presented with a diagram/Flow Chart which shows some information from the text in picture format. There are labels...
Complete the table below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Example Information about special offer | Answer Press two |
ITEM | REQUIRED | PRICE |
Bed | 1 size | £189 |
2 | White colour | £69 |
Dinner table | Round with 3 | [£4:229|229 pounds|229 GBP@229/229 pounds/229 GBP] |
Wardrobe | 5 | £399 |
Keywords in Questions | Similar words in Audio Script |
Q1: ______ size | Clerk 2: Yes. And what kind of bed do you want? |
+ This question provides us 2 information: this is a bed and the price is £189. And the missing information is about requirement, especially the size of the bed + First, the question of the clerk “what kind of bed do you want” is a suggestion for the answer + Customer’s answer is king –size. + Moreover, following information about the price 189 pounds can helps us surely confirm this is the bed as mentioned in Q1. So the missing word is king. |
Keywords in Questions | Similar words in Audio Script |
Q2: ________ White color £69 | Customer: Yes. And I need a light. Clerk 2: We have a set of white furniture. |
+ Q2 requires us to find out the item with White color and £69 in price. + At first customer said that he needs a light. Following information from above sentences, we can easily found that it is white color and the price is 69 pounds which match with information of the question. So the item we are looking for is light. |
Keywords in Questions | Similar words in Audio Script |
Q3: Dinner table: Round with ________ | Customer: And with four chairs, not, six that’s better |
+ For Q3, we need to find information about requirement of the dinner table. The customer stated that four chairs is better than six. So answer of Q3 should be 4 chairs/four chairs. |
Keywords in Questions | Similar words in Audio Script |
Q4: Dinner table: Round with 4 chairs ________ | Clerk 2: The domestic one is 229 pounds, but the imported one is 369 pounds. |
For Q4, the price information is missing. When the clerk provided 2 different prices: 229 pounds and 369 pounds, customer confirmed to take the first one. So the price in Q4 is £229 as it is mentioned first. |
Keywords in Questions | Similar words in Audio Script |
Q5. Wardrobe: __________ £399 | Customer: Really? I prefer a European design. |
+ Missing information is the requirement of Wardrobe with the price £399 +As the conversation, it is noticeable that this customer want to have an European design wardrobe through the sentence “I prefer a European design” So we can conclude that European design is the missing information of Q5 |
Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Name: | Daniel Kahn |
Address: | Hill House 6 16th |
Contact number: | 4478 0135 |
Delivery time: | 1:00 p.m. – 2:00 p.m. on next 7 |
Total cost: | £760 |
Payment: | 8 |
Delivery Fee: | Free |
Delivery transport: | 9 |
Reference number: | 10 |
Keywords in Questions | Similar words in Audio Script |
Q6. Address: Hill House _________ 16th | Clerk 2: Right. And your address? |
+ The key word concerned in Q5 is address. + We can see the clerk’s question “And you address?” is an indicator to find out answer + The customer then provided the address detail which is Hill House, 16 Dave Lane and the spelling of D-A-V-E. + As we have already had information of Hill House 16th in the question, the missing words should be Dave Lane |
Keywords in Questions | Similar words in Audio Script |
Q7. Delivery time: 1:00 p.m – 2:00 p.m on next _________ | Clerk 2: How about 1 p.m to 2 p.m on Saturday? |
+ From the question, we know that the answer should be a day of the week + When the clerk asked about delivery on Saturday, customer answered that “Sunday is better” and this information is reconfirmed by the clerk. So delivery time would be 1:00 p.m – 2:00 p.m on next Sunday |
Keywords in Questions | Similar words in Audio Script |
Q8. Payment: _________ | Customer: OK. May I pay by credit card? |
+ We can hear the question of customer “May I pay by credit card?” so credit card is payment term suggested by customer. + And the clerk answer “Of course you can” confirm that credit card payment is accepted so they will use this term for payment. Therefore our answer for Q8 is credit card |
Keywords in Questions | Similar words in Audio Script |
Q9. Delivery transportation: _________ | We have a truck to deliver all your orders to your house next Sunday. |
The clerk informed that they have a truck to deliver the cargo so delivery transportation is truck |
Keywords in Questions | Similar words in Audio Script |
Q10. Reference number: _________ | Clerk 2: Can you take down your reference number? |
The customer is suggested to take down reference number and this reference number is fg0418, so this is what we should type. |
Nguồn 1
Nguồn 2
Clerk 1: Thank you for calling Your Best furniture Information Line. In order to deal with all calls effectively, we offer you a number of options. Please listen carefully and press your required number. If you want to know about our latest prices, please press 1. If you want to hear about our new special offers, please press 2. If you want to make a complaint, please press 3.
Clerk 2: Good afternoon. What can I do for you?
Customer: Good afternoon. I’d like to know some furniture prices.
Clerk 2: Fine. What about furniture would you like to know?
Customer: First of all, I’d like to know about beds. I’d like to buy a new bed.
Clerk 2: Yes. And what kind of bed do you want?
Customer: Do you have a king-size one?
Clerk 2: Of course. What colour do you like?
Customer: I prefer white.
Clerk 2: Let me check. Yes, we have a new one from France that came in last week.
Customer: How much is it?
Clerk 2: It is 189 pounds.
Customer: Do you have any discount at the moment?
Clerk 2: If your total cost is over 800 pounds you will get a 15% discount.
Customer: Great.
Clerk 2: Do you want this bed?
Customer: Yes. And I need a light.
Clerk 2: Where will you fix it in your house?
Customer: My bedroom.
Clerk 2: On the ceiling?
Customer: Yes. Oh, I hope it’s white too.
Clerk 2: We have a set of white furniture. How about the light?
Customer: How much is it?
Clerk 2: It is very cheap, only 69 pounds if you take the bed.
Customer: OK. I will take them both.
Clerk 2: Fine. And anything else?
Customer: I want to buy a new dinner table for my dining room.
Clerk 2: What’s your requirement?
Customer: Do you have a round one?
Clerk 2: Yes.
Customer: And with four chairs, not, six that’s better.
Clerk 2: Right. Round with chairs.
Customer: What’s the price of it?
Clerk 2: The domestic one is 229 pounds, but the imported one is 369 pounds.
Customer: The same style?
Clerk 2: Yes.
Customer: I will take the first one.
Clerk 2: OK.
Customer: The last thing I need is a wardrobe.
Clerk 2: Wardrobe? Oh, we have some new styles.
Customer: Really? I prefer a European design.
Clerk 2: You are so lucky. We've got a new one yesterday that just came from Italy.
Customer: Great. How much is it?
Clerk 2: It is 399 pounds.
Customer: A little expensive.
Clerk 2: Yeah, but it is white.
Customer: Really? That’s fine. I will take it.
Clerk 2: A good choice. Are you our member?
Customer: Yes.
Clerk 2: OK, can you tell me your details?
Clerk 2: Let me take down your details first.
Customer: OK.
Clerk 2: What’s your full name?
Customer: Daniel Kahn.
Clerk 2: Could you spell the last name?
Customer: K-A-H-N.
Clerk 2: Right. And your address?
Customer: Hill House, 16 Dave Lane.
Clerk 2: Could you spell the street name?
Customer: D-A-V-E.
Clerk 2: Fine. And your contact number?
Customer: 44 78 01 35.
Clerk 2: Well, what time do you want your furniture to arrive?
Customer: How about next week?
Clerk 2: OK. Morning or the afternoon?
Customer: Afternoon.
Clerk 2: How about 1 p.m to 2 p.m on Saturday?
Customer: Sunday is better.
Clerk 2: OK. On Sunday.
Customer: Fine. How much is it all together after the discount?
Clerk 2: Let me see. The total price is 896 pounds, after discount is… 760 pounds okay.
Customer: OK. May I pay by credit card?
Clerk 2: Of course you can.
Customer: Oh, does this price include delivery fee?
Clerk 2: Because you are our member and live not far from us, the fee is free.
Customer: That’s so great.
Clerk 2: We have a truck to deliver all your orders to your house next Sunday. Can you take down your reference number?
Customer: Yes. Please tell me.
Clerk 2: f g 0418.
Customer: Great. Thank you very much.
Clerk 2: You are welcome. Good bye.
Customer: Good bye.
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