The key word concerned in Q11 must be “normal visas” and “last”

From the question, we can assume that for Q11, we have to find out valid time of normal visas

We can hear the speaker says “The normal visa lasts for just 90 days”. This sentence contains both 2 key words “normal visas” and “last” and is very clear that valid time of normal visas is 90 days.

Therefore we can conclude that answer of Q11 is 90 days.

The key word concerned in Q12 must be “pay…for the visa”

From the question, we can assume that for Q12, we have to find out the cost of the visa

After talking about the valid time, the speaker mentions about the renewal and says that “The latest confirmed price is 30 pounds”. The phrase “latest confirmed price” is compatible with the keyword “pay…for the visa” so we can conclude that answer of Q12 is 30 pounds.

The key word concerned in Q13 must be “Some Enzian consulates neighbouring countries”, “provide a letter”

From the question, we can assume that for Q13, we have to find out the purpose to provide a letter as some Enzian consulates neighbouring countries require.

First, we can hear the speaker mentions “some Asian consulates in neighboring countries require you to provide a letter from your own embassy”, the key words appear in this sentence are matched with the key words of the question, so we know that the answer will appear soon.

Then the speaker continues providing information “Just a confirming your nationality” so we can infer that the purpose of this letter is to confirm the nationality.

Therefore answer of Q13 must be confirm your nationality.

The key word concerned in Q14 must be “information of major embassies”, “the student handbook”

From the question, we can assume that for Q14, we have to find out the position where we can find information of major embassies from the student handbook.

In following sentence from the speaker “you can find a list of major embassies throughout the world in the student handbook on page 13.”, we can see the phrase “a list of major embassies” and “the student handbook” are compatible with our key words in question. So we know that the information about embassies can be found on page 13

Therefore answer of Q14 must be page 13.

The key word concerned in Q15 must be “carry a lot of money”, “complete”

From the question, we can assume that the answer must be a noun and this is a kind of document or procedure that people have to complete if they carry a lot of money.

We can hear the speaker says “if you're rich enough to bring in over $1,000 in cash or traveler's checks”, the meaning of this clause is equivalent to the keyword “carry a lot of money” so this is an indicator for us.

And according to the speaker, in above case, people have to “fill in the currency form”. The phrase “fill in” has the same meaning as the key word “complete” so we can conclude that the missing word is currency form

Therefore answer of Q15 must be currency form.

The key word concerned in Q16 must be “declare all your items, especially expensive items,”

From the question, we can assume that the answer must be a noun and this is a kind of document or procedure that people have to complete to declare all your items.

We can easily get this information when the speaker says “You must declare for all of your items, and more expensive items, … on the tourist export form”.

Therefore answer of Q16 must be tourist export form.

The key word concerned in Q17 must be “health certificate” and “The one you need”

From the question, we can assume that the answer can be a name/description of document related to the health certificate.

First we will hear the speaker says “Regarding health regulations…”, this introduction help us know that the following information will contain answer of Q17.

Then we hear that “it is worth while carrying a health certificate. The one you need is the BM276”. We can easily realize that key words “health certificate” and “The one you need” appear in those 2 sentences so BM276 is the missing word we are looking for.

Therefore answer of Q17 must be BM276.

The key word concerned in Q18 must be “youth fare card” and “show”

From the question, we can assume that the answer of Q18 must be a noun and this is a kind of document you need to show if you want to get youth fare card.

First we will hear the speaker mentions about one example of “special youth fare card” issued by Eze naeun Transport Authority. According to the speaker, to get this card, “Just show your international student card”. From this sentence, we can easily figure out answer of Q18 must be international student card.

The key word concerned in Q19 must be “bureaucracy in Eznia”, “advise to take”, “passport photos”

From the question, we can assume that the answer of Q19 can be a number of passport photos that student should take.

We found all above key words of the question in the sentence “there is so much bureaucracy in Eze Nia, we invite you to take at these 12 passport photos with you”. From this sentence, we can figure out that the number of passport photos student should take is 12.

Therefore answer of Q19 must be 12.

The key word concerned in Q20 must be “Pounds and US dollars are not very useful”, “should take Yen or”

From the question, we can assume that the answer of Q20 must be a kind of currency beside Yen that student should take.

First we hear the speaker says “Pounds won't get you very far”. This information is compatible with the key words that “Pounds are not very useful” so we know that next information will contain the answer.

Then the next information that the speaker gives us is “we advise people to carry it either yen or Australian dollars”. In this sentence the key word “yen” appear and we can easily identify that Australian dollars is the kind of currency that student should take.

Moreover, the speaker also states that “US Dollars are starting to cause difficulties” which is also help us confirm above information.

Therefore answer of Q20 must be Australian dollars.

The keywords concerned in Q21 must be “occupation” and “in the bank”.

From the question, we can assume that the answer of Q21 must be a position in the bank.

First we hear Dale says “Can I ask you first of all are you a student?”. This question is the clue that he is asking about the woman’s job.

Then the next information that woman gives us is “Well… I was a student here last year”. From this sentence, we can be sure that student is not the correct answer.

After that, she adds “I’ve left and and I’m working in a bank now as a cashier.” Hence, it is clear that cashier is her position in the bank.

Therefore, the answer of Q21 must be cashier.

The keywords concerned in Q22 must be “spend” and “shopping”.

From the question, we can assume that the answer of Q22 must be a sum of money or time that the woman usually spends on shopping.

Firstly, we can hear Dale ask “So how often do you go shopping?”, we know that following information will contain answer of this question.

Then we hear they talk about frequency of go shopping and Dale’s question which is “And do you spend the same amount each time?” is the sign that they will talk about the amount of money that the woman spends on when she goes shopping.

Then, the woman answers “I guess so. I only have about a hundred pounds a month spare, so I’d probably spend about fifty pounds each time.” From this information, we can assure that she usually spends 50 pounds on shopping.

Therefore, the answer of Q22 must be 50 pounds.

The keyword of Q23 is “convenient”.

From the question, we can assume that the answer can be places where the woman often goes shopping.

Dale’s question “What sort of shops do you like best? The department store or the small retail outlets?” gives us the clue. From his question, there are two possible answers which are the department store and small retail outlets.

Then, we will hear that the woman says “Oh... I like big department stores”. Thanks to this sentence, we can infer that big department stores may be the right answer.

After that, her explanation “So everything’s in one place. The weather’s so bad so it’s a bit miserable trudging from one little shop to another” helps us to make sure about the answer.

So, the answer of Q23 is big department stores.

The keyword of Q24 is “most difficult thing(s) to buy”.

From the key, we can assume the answer of this question is one or some things that make it difficult for her to buy.

Dale’s question “What do you find most difficult to buy?” and his explanation “what do you have to really search for?” is the signal for this question.

After that, we will hear the woman answer instantly “Oh jeans definitely”. From this information, we can be sure that jeans is the correct answer.

Then, she gives us the reason why she choose jeans, which is “But with jeans I can spend all afternoon and still not find a pair that fits”. Two phrases “spend all afternoon” and “still not find a pair that fits” help us to confirm the answer.

Hence, the answer of Q24 is jeans.

The keywords of Q25 are “spend” and “50%”.

From these keywords, we can assume that the right answer of this question may be a sum of money or time that 50% of interviewed people spend.

We will hear Dale says “if you see this chart you can see that half the people spend 45 pounds a month”. Because “half” is 50%, we can conclude that the right answer is 45 pounds.

Therefore, answer for Q25 is 45 pounds.

The keywords of Q26 are “spend” and “15%”.

From these keywords, we can assume that the right answer of this question may be a sum of money or time that 15% of interviewed people spend.

Then, we can hear Dale continues “And while 15% of people spent more than that an average of 75 pounds”. From this information, we can know that 15% of interviewed people spends about 75 pounds on shopping.

Hence, the correct answer of Q26 is 75 pounds.

The keywords of Q27 are “spend” and “35%”.

From these keywords, we can assume that the right answer of this question may be a sum of money or time that 35% of interviewed people spend.

Finally, Dale says “The rest spend relatively small amounts even the regular shoppers spend no more than 20 pounds a month”. It is clear that “the rest” means 35% of interviewed people after excluded above 50% and 15% of interviewed people. Also from this sentence, we get the information that 35% of interviewed people spend no more than 20 pounds a month.

So the right answer of Q27 is 20 pounds.