Reading Passage 1 has seven sections, A-G.

Which paragraph contains the following information?

Write the correct letter A-G in boxes 1-4 on your answer sheet.

1 ABCDEFG what to do if you need help outside normal working hours
2 ABCDEFG who to speak to first for general information
3 ABCDEFG what happens when you register with the Centre
4 ABCDEFG what to do if you need to cancel a doctor's appointment

• 1 Answer: B
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  Q1. what to do if you need help outside normal working hours	B. Weekends and Nights Please telephone 823307 and a recorded message will give you the number of the doctor from the Centre on duty. Please remember this is in addition to our normal working day.
  Note The keyword “normal working hours” will help locate the paragraph, as paraphrased into “normal working day” “in addition to” from the passage is a synonyms of “besides” or “outside” in the question. So “outside normal working hours” means “at weekends and nights” The word “this” means “calling 823307 and sending a recorded message” at weekends and nights (while telephone 826969 on normal working days at 8.30am - 5.00pm from Mon to Fri, as mentioned in paragraph A) From all connections above, the answer must be paragraph B

• 2 Answer: F
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  Q2. who to speak to first for general information	F. Receptionists Our receptionists provide your primary point of contact-they are all very experienced and have a lot of basic information at their fingertips. They will be able to answer many of your initial queries and also act as a link with the rest of the team. They may request brief details of your symptoms or illness - this enables the doctors to assess the degree of urgency
  Note When it comes to “who”, we can somehow know that the paragraph must be related to “people”. So Paragraph C(nurses), D(patients), F(receptionists) can be put into account. Basing on the keyword “general information”, we can exactly locate the suitable paragraph, F by easily finding its paraphrase, “basic information” “initial” is paraphrased by “first” in the question. Basically, they (meaning receptionists) will answer first questions relating to basic(or general) information. From all evidence shown above, the answer is clearly paragraph F

• 3 Answer: D
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  Q3. what happens when you register with the Centre	D. New Patients Within 3 months of registering with the Centre , new patients on regular medication are invited to attend a health check with their doctor. Other patients can arrange to be seen by one of the Centre Nurses.
  Note Thanks to the keywords “ register with the Centre”, we can easily locate the paragraph D containing the same keywords with the question. This is also the only paragraph to give the information about “registering” “what happens” here is “being invited to attend a health check with their doctor” So, the answer is definitely paragraph D

• 4 Answer: A
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  Q4. what to do if you need to cancel a doctor's appointment	A. Appointments ………………... We try hard to keep our appointments running to time, and ask you to be punctual to help us achieve this; if you cannot keep an appointment, please phone in and let us know as soon as possible so that it can be used for someone else……………….
  Note Noticeably, the subheading A, “Appointments” is the key to find the relevant information to the question From the keywords shown above, we can find out what to do” is “phone in and let us know as soon as possible” So the answer must be paragraph A

Do the following statements agree with the information given in Reading Passage 1?

In boxes 5-9 on your answer sheet, write

5 TRUEFALSENOT GIVEN You must always see the same doctor if you visit the Centre.
6 TRUEFALSENOT GIVEN If you want a repeat prescription you must make an appointment.
7 TRUEFALSENOT GIVEN Helen Stranger is the Head Nurse.
8 TRUEFALSENOT GIVEN It is possible that receptionists will ask you to explain your problem.
9 TRUEFALSENOT GIVEN You should give the Health Centre your new contact details if you move house.

• 5 Answer: FALSE
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  Q5. You must always see the same doctor if you visit the Centre.	A Appointments ……...We suggest that you try to see the same doctor whenever possible because it is helpful for both you and your doctor to know each other well……...
  Note We can easily find the keywords “see the same doctor” in the paragraph A The phrase “we suggest that..” is another way to give a strong advice by saying “you must” however, only one contrast can be noticed between “always” and “whenever possible” which means “you must or should do at anytime you are able to” or in other words, “you are not obliged to do all the time” So obviously, the answer must be FALSE

• 6 Answer: NOT GIVEN
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  Q6. If you want a repeat prescription, you must make an appointment.	E Services Not Covered Some services are not covered by the Centre e.g. private certificates, insurance, driving and sports medicals, passport signatures, school medicals and prescriptions for foreign travel.
  Note Here from the passage, the only information relevant to “Prescription” can be found in paragraph E. The word “prescription” mentioned in passage is about one of services not covered by the Center. There is no information regarding “making an appointment when wanting a repeat prescription”as mentioned in the question. Since those two pieces of information from the question and the passage are not relevant to each other, the answer must be NOT GIVEN

• 7 Answer: NOT GIVEN
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  Q7. Helen Stranger is the Head Nurse.	C Centre Nurses Liz Stuart, Martina Scott and Helen Stranger are available daily by appointment to help you with dressings, ear syringing, children's immunisations, removal of stitches and blood tests.
  Note The specific name “Helen Stranger” helps locate the relevant information in paragraph C Since the passage does not mention the nurses’ position, there is not enough information to conclude whether Helen Stranger is the Head Nurse or not So the answer must be NOT GIVEN

• 8 Answer: TRUE
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  Q8. It is possible that receptionists will ask you to explain your problem.	F Receptionists They may request brief details of your symptoms or illness - this enables the doctors to assess the degree of urgency.
  Note Basing on the keyword “ receptionists”, we can easily pinpoint paragraph F for the relevant information. the phrase “explain your problem” as paraphrased from the passage is about giving details about your problems such as symptoms or illness “request” is paraphrased into “ask”; “they” in the passage means “receptionists” All the keywords seem to match very well with each other, so the answer must be TRUE

• 9 Answer: TRUE
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  Q9. You should give the Health Centre your new contact details if you move house.	G Change of Address Please remember to let us know if you decide to relocate . It is also useful for us to have a record of your telephone number
  Note Concerning “contact details”, we can refer the informationto “address”, which can be searched out from paragraph G “relocate” in the passage exactly means “move to a new place or house” “new contact details” means “ a record of your telephone number” The expression “It is also useful for us to have” somehow means that you should give the contact to the Center From all the connections above, It can be concluded the answer is TRUE

Complete each sentence with the correct ending, A-J, below.

Write the correct letter, A-J, in boxes 10-14 on your answer sheet.

10 ABCDEFGHIJ Temporary employees only working 3 hours should

11 ABCDEFGHIJ Employees who work 11 hours should

12 ABCDEFGHIJ To find out when to have their breaks, employees should

13 ABCDEFGHIJ Employees working with food must

14 ABCDEFGHIJ Food handlers who have been ill should

• 10 Answer: C
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  Q10. Temporary employees only working 3 hours should____ A.talk to a staff co-ordinator. B. have two thirty-minute breaks. C. not take any breaks for meals. D. pay for any meals they have. E. get a single one-hour break. F. look at the section staffing board. G. lose pay for their break times. H. tell a member of the Personnel Management team. I. have an annual dental examination. J. consult their doctor.	TO ALL PERMANENT AND TEMPORARY MEMBERS OF STAFF IMPORTANT INFORMATION Meal Breaks (minimum company guidelines) HOURS WORKED BREAK TO BE TAKEN 0-4hrs nil 4-6hrs 15 mins 6-8hrs 30 mins 8-12hrs 60mins (taken as 2 x 30 mins) 12-24 hrs 75 mins (taken as 2 x 30 mins + 1 x 15 mins)
  Note “working hours” mentioned in the passage relates to “break”, so we can pinpoint any ending containing the keyword “break”, here are B,C,E,G The ending B: two 30 minute breaks are for those working 8-12hours The ending C: there is not any breaks for meals; this is for those working 0-4 hours. We an know this by the word “nil” meaning “no” or “not” The ending E: No single one-hour break can be found. The ending G: There is o information about “pay” associated with “breaks” As all analysis above, the only relevant information can be searched out in the ending C, so C is the correct answer.

• 11 Answer: B
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  Q11. Employees who work 11 hours should____ A. talk to a staff co-ordinator. B. have two thirty-minute breaks. C. not take any breaks for meals. D. pay for any meals they have. E. get a single one-hour break. F. look at the section staffing board. G. lose pay for their break times. H. tell a member of the Personnel Management team. I. have an annual dental examination. J. consult their doctor.	TO ALL PERMANENT AND TEMPORARY MEMBERS OF STAFF IMPORTANT INFORMATION Meal Breaks (minimum company guidelines) HOURS WORKED BREAK TO BE TAKEN 0-4hrs nil 4-6hrs 15 mins 6-8hrs 30 mins 8-12hrs 60mins (taken as 2 x 30 mins) 12-24 hrs 75 mins (taken as 2 x 30 mins + 1 x 15 mins)
  Note “working hours” mentioned in the passage relates to “break”, so we can pinpoint any ending containing the keyword “break”, here are B,C,E,G The ending B: two 30 minute breaks are for those working 8-12 hours which also include those working 11 hours, as the evidence shown, “60mins (taken as 2 x 30 mins)” The ending C: there is not any breaks for meals; this is for those working 0-4 hours. We an know this by the word “nil” meaning “no” or “not”. It is also chosen for the question 10. so we can exclude the ending C The ending E: No single one-hour break can be found. The ending G: There is o information about “pay” associated with “breaks” As all analysis above, the only relevant information can be searched out in the ending B, so B is the correct answer.

• 12 Answer: F
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  Q12. To find out when to have their breaks, employees should ____ A. talk to a staff co-ordinator. B. have two thirty-minute breaks. C. not take any breaks for meals. D. pay for any meals they have. E. get a single one-hour break. F. look at the section staffing board. G. lose pay for their break times. H. tell a member of the Personnel Management team. I. have an annual dental examination. J. consult their doctor.	Your section staffing board will show the times when these breaks are to be taken
  Note The keywords are shown quite clearly and similarly, with “when to have their breaks” in the question and “the times when these breaks are to be taken” in the passage It is easy to pinpoint the location to find out breaking time which is from section staffing board, so the answer is clearly the ending F

• 13 Answer: I
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  Q13. Employees working with food must____ A. talk to a staff co-ordinator. B. have two thirty-minute breaks. C. not take any breaks for meals. D. pay for any meals they have. E. get a single one-hour break. F. look at the section staffing board. G. lose pay for their break times. H. tell a member of the Personnel Management team. I. have an annual dental examination. J. consult their doctor.	SPECIAL REQUIREMENTS - FOOD HANDLERS Food handlers are those concerned with preparing and serving unwrapped food. Food handlers should report any instance of sickness, diarrhoea and/or stomach upset experienced either while at work or during a holiday to a member of the Personnel Management team. Any infections of ear, nose, throat, mouth, chest or skin should also be reported to a member of the Personnel Management team . Food handlers need to have an annual dental examination by the company dentist . Alternatively, a current certificate of dental fitness may be produced from their own dentist. This applies to all permanent staff who handle food.
  Note As the keywords in the question is about “Employees working with food”, the relevant information can be found in the section “SPECIAL REQUIREMENTS - FOOD HANDLERS”. Basing on the keywords in 9 endings, there are three pieces of relevant information found in this Section: “a member of the Personnel Management team”; “an annual dental examination”; “food handlers paraphrased with “employees working with food” The ending H: “Employees working with food must tell a member of the Personnel Management team”. The information given in this ending is not enough since it lacks the details about which employees tell a member of the Personnel Management team The ending I: “Employees working with food must have an annual dental examination”. This match is exactly the same as that provided in the passage. From the analysis above, we can conclude the adequate answer is the ending I

• 14 Answer: H
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  Q14. Food handlers who have been ill should____ A. talk to a staff co-ordinator. B. have two thirty-minute breaks. C. not take any breaks for meals. D. pay for any meals they have. E. get a single one-hour break. F. look at the section staffing board. G. lose pay for their break times. H. tell a member of the Personnel Management team. I. have an annual dental examination. J. consult their doctor.	SPECIAL REQUIREMENTS - FOOD HANDLERS Food handlers are those concerned with preparing and serving unwrapped food. Food handlers should report any instance of sickness, diarrhoea and/or stomach upset experienced either while at work or during a holiday to a member of the Personnel Management team. Any infections of ear, nose, throat, mouth, chest or skin should also be reported to a member of the Personnel Management team . Food handlers need to have an annual dental examination by the company dentist . Alternatively, a current certificate of dental fitness may be produced from their own dentist. This applies to all permanent staff who handle food.
  Note As the keywords in the question is about “Food handlers”, the relevant information can be found in the section “SPECIAL REQUIREMENTS - FOOD HANDLERS”. Easily we can find out many words and phrases relating to “ill” mentioned in the question such as “sickness, diarrhoea and/or stomach upset ; Any infections of ear, nose, throat, mouth, chest or skin” From all the keywords marked above, the ending H is the adequate answer