Fill in the details missing from the quotation form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Destination Country: Canada (Example) Name: Marco 1 Collection Address: 25 2 Town: Grimsby Postcode: 3 Size of Container: Height: 4 Length: 5 Width: 6 Contents: television 7 sofa bed 8 Total Estimated Value: £5,000 |
源 1
源 2
You will hear a telephone conversation between a customer and the receptionist at a courier company. First you have some time to look at questions 1-8.
[Pause 30 seconds]
You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.
Sam: Good morning. This is Sam speaking. How may I help you?
Marco: Hi. My name is Marco and I'm calling to enquire about sending some goods to Canada.
Narrator: The destination country is Canada, so you write Canada in the space provided. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1-8.
Sam: Good morning. This is Sam speaking. How may I help you?
Marco: Hi. My name is Marco and I'm calling to enquire about sending some goods to Canada.
Sam: No problem. What's your full name please Marco?
Marco: My middle name is Pronto; that's P-R-O-N-T-O.
Sam: Sorry, Marco, just your surname will be fine; that's all we need for the form.
Marco: It's Cebrianatori; that's C-E-B-R-l-A-N-A-T-O-R-l.
Sam: Great, and your address please?
Marco: I live on Grimsby Place.
Sam: Grimsby Place; okay.
Marco: But wait, you mean the address from where the goods will be collected?
Sam: Right.
Marco: In that case I'd better give you my mum and dad's address; my stuff is there temporarily until I make the move. Same street; house number 25, in Grimsby, and the postcode is GB8 6BY.
Sam: Now Marco, tell me what you would like to have shipped.
Marco: I am moving to Canada, so I have a fairly big container for my belongings you'll understand.
Sam: Of course, what are the dimensions?
Marco: It's two metres high, one and a half across and three metres long.
Sam: My! That's huge!
Marco: Tell me about it! Moving day is going to be a nightmare!
Sam: And what will this container 'contain' then?
Marco: Well, to start with, there's my television. I'm also taking a brand-new sofa bed with me, as well as my fridge-freezer and home computer.
Sam: I see. That all sounds rather valuable, do you know the total value of the goods in the container?
Marco: Yes, I estimate about £5,000.
Narrator: Before listening to the rest of the conversation, you have some time to look at questions 9-10. [Pause 30 seconds] Now listen and answer questions 9-10.
Sam: Excellent. Now, shipping to Canada is not by any means cheap these days, so this is going to cost you £500.
Marco: That would nearly pay for a new TV and sofa!
Sam: It's a lot of money, isn't it? But, as I said, shipping is an expensive business. How do you intend to pay then Marco?
Marco: Credit card okay?
Sam: Fine. I assume you are the card holder?
Marco: Actually it's my sister's account; money's a little tight for me at the moment with the expense of the move, so it's either a case of ask sis or ask the parents - which would you choose?
Sam: I see what you mean! Okay, I'll take the details in a moment and confirm the collection date, but first let me just ask you a few questions about your move to Canada; the Canadian government requires all shipping companies to carry out a thorough check before agreeing to ship goods into the country, and part of that check is a personal profile of our customers, you see. So, why are you moving to Canada?
Marco: My girlfriend is Canadian. I'm going to live with her.
Sam: And what will be your employment status over there?
Marco: Well, I'm travelling on a working-holiday visa, but I hope to secure a work-sponsored visa shortly after arrival.
Sam: (to himself) I see; a holiday visa?
Marco: No, a working-holiday visa; that allows me to stay in the country for 12 months as opposed to 60 days with a holiday visa.
Sam: Okay, no... (fading)
Narrator: That's the end of Part 1. You have half a minute to check your answers. [Pause 30 seconds]
Now turn to Part 2.
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