• The keywords in Q1 are Facilities, Body building equipment, Keep-fit studio

• The keywords suggest that the answer should be a facility at a fitness centre. Our clue is that the answer would come after the mention of Body building equipment and Keep-fit studio.

• As the customer considers to be a member of the fitness centre, he would like to know about what facilities are available at the centre. After asking for the availability of several classes at the centre such as yoga or swimming, the customer wonders if the centre provides ‘’body building equipment’’. Since this is one of the keywords, we anticipate that the answer will be located in the following section. According to the staff, the centre offers not only facilities for body-building and a keep-fit studio, but the customers are also able to access to a badminton court. Hence, badminton court is the answer. It is also confirmed by the customer who comments that he likes playing badminton.

• The keywords in Q2 are Special course:

• The keywords suggest that the answer should be a class

• Alongside facility, there are also some other special classes offered to the customers of the centre, according to the staff. On the one hand, the customer might be disappointed by the fact that there are no fencing classes which is of his crazy interest. On the other hand, the customers, if interested, may participate in judo classes while waiting for fencing classes being arranged in the near future.

• Hence, judo classes is the answer, fencing classes are not available at the moment

• The keywords in Q3 are Refreshments after exercising, shop

• The keywords suggest that the answer should be a type of restaurant or shop for food.

• Apart from the concerns related to classes and facility, the customer also wants to get to know any restaurants or coffee shop that serve refreshments (foods and drinks) outside exercising hours. According to the staff, after finishing exercising at the centre, the customers could visit ‘’a diet shop’’ to intake foods and recharge their energies.

Hence, ’(a) diet is the answer (‘’shop’’ has been already written after the blank)

• The keywords in Q4 and Q5 are Refreshments after exercising, and oil-free, food

• The keywords suggest that the answers should be 2 adjectives describing food at the fitness centre restaurant.

• While introducing the customer to the diet shop, the staff mentions that the shop, as its name suggest, focuses on serving healthy foods that are caffeine, oil-free and low-calorie.

• Thus, the answer to Q4 is caffeine

• Following question 4, we can easily find the answer to Q5 is low-calorie

• The keywords in Q6 are Super, Charge, the annual subscription fee

• The keywords suggest that the answer should be an amount of money (‘’charge’’ means expense/cost)

• Moving onto membership schemes, the staff classifies them into 4 different schemes which are Super, Under Super, Middle Class and Low Class. As their names indicate, the Super scheme will require the most expensive fee while Low Class scheme is the least costly one. In fact, since Super members can get access to any service at any time both weekdays and weekends, they have to pay enormous annual (per year) subscription fee which is £700. Since the symbol “£” has been given, you only need to type 700 for the answer.

• The keywords in Q7 are Under Super, Monday to Sunday, except

• The keywords suggest that the answer should be a day in a week

• The second scheme is called the Under Super. Unlike Super scheme, Under Super customers will only spend £500.00 of subscription fee annually (yearly). However, the services for Under Super members will only be accessible between 07:00 a.m. and 11:30 p.m every day, except Fridays. Hence, Fridays is the answer.

• The keywords in Q8 are Monday to Thursday, £300.00 annual subscription fee

• The keywords suggest that the answer should be the third type of membership scheme

• In the next scheme, the access is even more limited than Under Super members since it only allows customers to use the facilities on weekdays from Monday to Thursday. Thus, the yearly subscription fee is much cheaper which is only £300.00. This scheme is called Middle Class membership. Hence, Middle Class is the answer

• The keywords in Q9 are Low Class, Monday to Thursday, between

• The keywords suggest that the answer should be a period of time

• In terms of Low Class membership, the last and most affordable scheme, the service access is restricted from 9am to 5pm on weekdays except Friday.

Hence, 9:00 am to 5:00 pm is the answer (as the preposition ‘’between’’ is used in the question, we must use ‘’and’’ in the answer)

• The keywords in Q10 are Payment method:

• The keywords suggest that the answer should be a method to pay for the subscription fee. It could be by cash, card….

• As we listen, when the staff asks the customer how he will pay for the fee (similar to which method of payment he will use), the customer responses that he would like to pay by debit card if it is accepted. Since the staff approves this method of paying (by saying ‘’Sure’’), the customer is asked to enter his PIN number. Thus, we are acknowledged that the customer has been using his debit card.

Hence, (a) debit card is the answer