Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Hotel ReservationExample Location: north from the coast Four-bed room available in 1 Room price: • in high season: € 2 • cheaper if you booked 3 in advance Meal included in price: 4 Must bring your own: 5 Hotel facilities: • a lounge with a variety of 6 • 7 room • 8 Activities available: • collect 9 • hire 10 |
Note:
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Receptionist: | Let me check, just a moment...Um. We only have a few four-bed room, and I’m afraid they are fully booked at the moment. The earliest time available is Q1 August, but there might be some left in July if a previous customer cancels the reservation.
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Note: Some students may mistake the answer is 50, however it is the price during off-peak season, not in high season. |
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Note: Some students may mistake the answer is spa, however there is not mentioned that spa is included in price, customers have to book in advance to use. |
Note: Some students may mistake the answer is hairdryer, however it is equipped in each room, which means each room already has a hairdryer so hairdryer is wrong answer. |
Note: Q6, Q7, Q8 is about “hotel facilities” so when the receptionist mentioned about modem amenities (= facilities) students should prepare to answer three next question.
Q6:
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Note: Some students may mistake the answer is computers, however when replied the customer the receptionist claimed that their hotel “currently do not provide any for customers”, which means there are no computers available. To be more precise, the customer said he had to bring his laptop, so computers is a wrong answer. |
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แหล่งที่มา 1
แหล่งที่มา 2
Receptionist: | Good morning. Sunset Hotel. How may I help you? |
Customer: | Good morning. I just saw an advert in the paper about your hotel. Where exactly is it located? |
Receptionist: | We are situated on Sunset Avenue, north of the beach. Close to many scenic spots, it is an ideal choice for travellers interested in sightseeing. |
Customer: | That’s great. Is there a vacant four-bed room? We’ll be travelling with our two sons aged 9 and 11, so it’s best that we are able to stay in one room. |
Receptionist: | Let me check, just a moment...Um. we only have a few four-bed rooms, and I’m afraid they are fully booked at the moment. The earliest time available is August, but there might be some left in July if a previous customer cancels the reservation. |
Customer: | Oh, that’ll do. How much would the room cost me? |
Receptionist: | It’s 77.50 euros during peak time, but the price would be much lower during off-peak season. Only 50 euros. |
Customer: | So if I book a room right now, is there any discount? |
Receptionist: | Yes. We do offer a 30% discount for any reservation made one month ahead of schedule. It is a very reasonable price. |
Customer: | That does sound tempting. Does the price include anything? |
Receptionist: | The price includes two breakfast vouchers per room per day. You can use them at two different restaurants in our hotel. There’s also a 20-minute spa trial available, but you have to book it beforehand at the concierge or directly at the Spa Centre. |
Customer: | Um, I’m wondering if there is a hairdryer in the room. It takes ages to dry my hair without one. Do I have to bring one? |
Receptionist: | No, there is absolutely no need to bring that for each room is equipped with a hairdryer. But I have to inform you that towels are not provided. You’ll have to bring your own or hire some at the front desk. |
Customer: | Oh, I see. |
Customer: | Before making a reservation, can you tell me a little bit more about your hotel? |
Receptionist: | Sure, no problem. We aim to please our guests by providing impeccable service and all the modem amenities, trying to make them feel at home. In the lounge, there are a list of books, ranging from contemporary literature to classic poetry, free for any guest to read. There is also a games room offering a number of indoor games including popular board games like Monopoly as well as the beloved Table Soccer. A nice place to go to on rainy days. |
Customer: | Are there computers available in the hotel? 1 might have a few emails to respond to during my stay there. |
Receptionist: | I’m afraid we currently co not provide any for our customers. However, Internet is available within our hotel premises. Just use the room number and guest name to log in. |
Customer: | That means I have to bring my own laptop then. All right. Um, because I’m travelling with my two sons, is there anything that they might be interested in? |
Receptionist: | Yes, a popular activity here for children is collecting shells on the beach. Our hotel has a private beach. When there are very few visitors, you can take a stroll down the beach with your children and enjoy some quality family time undisturbed. |
Customer: | That sounds nice, but you see my boys really love adventure. Is there something more exciting for them to participate in? |
Receptionist: | We do have bicycles ready for hire. You can cycle with the boys along the bush track by the hotel, which is an ideal place to explore the wonders of nature. But, because there's only a limited number of bicycles, we apply a "first come first serve" rule. |
Customer: | Got it. I think my boys would love it. How can arrange the payment, then? Can I pay by credit card? |
Receptionist: | Of course. We take credit cards. |
Customer: | Thank you. You've been a great help. |
Receptionist: | My pleasure, ma'am. |
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