Answer the following questions using NO MORE THAN THREE WORDS AND/OR A FIGURE for each answer.
On which day and date does the woman want to fly to Toronto? 1
What class does the woman want to fly in? 2
What is the lowest price for a ticket on the days the customer has chosen? $ 3
What do the ticket prices include? 4
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1. On which day and date does the woman want to fly to Toronto? |
C: Good morning. I’d like to book a flight to Toronto, please. T: Certainly. Flying from Sydney? C: Yes. On Thursday, please. T: Thursday the 16th? Right. … There are three flights that day. Do you prefer flying with any particular airline? |
+ The question is about day and date + As “flight to Toronto” is mentioned early in the conversation, the woman want the one in Thursday, then the clerk asked if it’s Thursday the 16th, contains both day and date + The answer should be Thursday the 16th |
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2. What class does the woman want to fly in? |
C: I’ve heard that Air Canada is good, but expensive. Is there a big difference in prices between the airlines? I’ll be flying business class. T: Yes, there is. Air Canada is the most expensive airline at $4,000 to $6,000 for business class depending on the date of return. Qantas is $3,000 to $6,000 and Pacific, the budget airline, charges between $2,000 and $3,500. |
+ The question is about the class, it can be first class, business class and economic class… so pay attention to the word that comes before class + The woman said she’d fly in business class, and the clerk confirm the price with the class + The answer should be business |
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3. What is the lowest price for a ticket on the days the customer has chosen? … $ |
C: Wow! That’s quite a difference in prices! I’m returning on from Wednesday 22nd, so could you check the return prices for me? T: Sure. Let me just enter the return date into the computer. … OK. … Air Canada has tickets for $4,600. Qantas has them for $4,200. Pacific has tickets for $ 3200. Those prices all include taxes and surcharges . |
+ The question is about the lowest price for a ticket, start paying attention when the woman asked to check the return prices + The clerk listed some price, write down all off them and compare to find the one with lowest price: Air Canada has tickets for $4,600. Qantas has them for $4,200. Pacific has tickets for $ 3200 + The answer should be 3200 |
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4. What do the ticket prices include? |
[…] Pacific has tickets for $ 3200. Those prices all include taxes and surcharges. |
+ Pay attention to what the ticket prices included after it is listed. + According to the conversation, the prices all include taxes and surcharges. + Here, the answer should be taxes and surcharges, careful with the “s” in surcharges |
Complete the following information about the flight times using NO MORE THAN ONE WORD OR A TIME for each gap.
Airline | Outward flight | Return flight | Stopover | ||
Departure | Arrival | Departure | Arrival | ||
Air Canada | 10:00 | 10:00 | 16:00 | 18:00 | Vancouver |
Qantas | 5 | 10:15 | 9:00 | 11:00 | 6 |
Pacific | 7 | 11:15 | 8 | 06:10 | Los Angeles |
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5. Qantas: Outward flight: Departure: ______ Arrival: 10:15 |
C: OK. Before I make a decision, I would like to know the departure and arrival times – in both directions. T: Of course. Let’s look at Air Canada first. … Leaves Sydney at 10 a.m and arrives in Toronto at 10 a.m local time. There’s a stopover in Vancouver. The Qantas flight leaves Sydney at 1:45 and arrives at 10:15 a.m. |
+ The question is about the Qantas outward flight’s departure time + The women asked about “departure and arrival times “: “Air Canada” is mentioned first, skip it, next is “Qantas”. The time the flight “leaves Sydney” is the “departure time”, which is 1:45 + The answer should be 1:45 |
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6. Qantas Stopover: ______ |
The Qantas flight leaves Sydney at 1:45 and arrives at 10:15 a.m. There’s also a stopover in Vancouver, but it’s shorter than the Air Canada one. |
+ We have 2 spot to be filled in the Qantas flight, the “stopover” is mentioned shortly after the departure and arrival times, it’s Vancouver + The answer should be Vancouver |
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7. Pacific: Outward flight: Departure: _______ Arrival: 11:15 |
Pacific flies via Los Angeles and leaves at 6:15. arriving at 11:55 p.m. |
+ The question is about the Pacific outward flight’s departure time + It is mentioned shortly after the Qantas flight: “Pacific flies via Los Angeles and leaves at 6:15” + The answer here should be 6:15 |
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8. Pacific: Return flight: Departure: ______ Arrival: 06:10 |
C: How about the return flights? T: Let me check. … The Air Canada flight leaves Toronto at 4:00 and arrives at 6:00 local time. The Qantas flight leaves at 9 a.m. and arrives at 11 a.m. local time in Sydney. Pacific … The Pacific flight leaves Toronto at 10:25 and arrives at 06:10 local time in Sydney. Again, not very convenient timing. |
+ The question is about the Pacific return flight’s departure time + The women asked about the return flights shortly later, and the clerk answer with the same order: Air Canada, Qantas, then Pacific + Luckily here, Pacific was mentioned twice, and the flight leaves Toronto at 10:25 + The answer here should be 10:25 |
Answer the following questions using NO MORE THAN THREE WORDS for each answer
What is the customer’s full name?
9
Which company does she work for?
10
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9. What is the customer’s full name? |
T: […] Make sure that I’ve spelt your name correctly […] C: Yes, I have a company credit card…. Here you are. … Oh, my name is Reece with a ‘c’ not a ‘s’. T: Oh, I’m sorry! I’ll correct that. R, double E, C, E. C: And my given names are Mary-Anne. Mary hyphen Anne – with an ‘e’ – oh, you’ve got that. Sorry. T: OK. Mary-Anne, joined together with a hyphen. Is the passport number OK? |
+ A name is needed to be filled here + The clerk asked the women to make sure that her name is spelled correctly, then the women corrected her name after that: R, double E, C, E, make sure you don’t mistook it with Reese + Her given names are Mary hyphen Anne – with an ‘e’, also make sure that it’s Anne, not Ann + The answer here should be Mary-Anne Reece. |
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10. Which company does she work for? |
C: Yes. Could you give me an official invoice, please? I need it for my company. T: Certainly. Shall I use the company name as it appears on the credit card – ABC stocks? C: Yes. |
+ The woman asked for an official invoice for her company, and the clerk asked if he can use the company name on the credit card, which is ABC stocks, the woman approved that + The answer should be ABC stocks |
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SECTION 1
C: Good morning. I’d like to book a flight to Toronto, please.
T: Certainly. Flying from Sydney?
C: Yes. On Thursday, please.
T: Thursday the 16th? Right. … There are three flights that day. Do you prefer flying with any particular airline?
C: I’ve heard that Air Canada is good, but expensive. Is there a big difference in prices between the airlines? I’ll be flying business class.
T: Yes, there is. Air Canada is the most expensive airline at $4,000 to $6,000 for business class depending on the date of return. Qantas is $3,000 to $6,000 and Pacific, the budget airline, charges between $2,000 and $3,500.
C: Wow! That’s quite a difference in prices! I’m returning on from Wednesday 22nd, so could you check the return prices for me?
T: Sure. Let me just enter the return date into the computer. … OK. … Air Canada has tickets for $4,600. Qantas has them for $4,200. Pacific has tickets for $3200. Those prices all include taxes and surcharges.
C: OK. Before I make a decision, I would like to know the departure and arrival times – in both directions.
T: Of course. Let’s look at Air Canada first. … Leaves Sydney at 10 a.m and arrives in Toronto at 10 a.m local time. There s a stopover in Vancouver. The Qantas flight leaves Sydney at 1:45 and arrives at 10:15 a.m. There’s also a stopover in Vancouver, but it’s shorter than the Air Canada one. Pacific flies via Los Angeles and leaves at 6:15. arriving at 11:55 p.m.
C: Oh, that doesn’t sound very convenient– flying by Pacific, I mean.
T: Well, budget airlines do offer cheaper tickets, but they are often not so advantageous in other ways.
C: How about the return flights?
T: Let me check. … The Air Canada flight leaves Toronto at 4:00 and arrives at 6:00 local time. The Qantas flight leaves at 9 a.m. and arrives at 11 a.m. local time in Sydney. Pacific … The Pacific flight leaves Toronto at 10:25 and arrives at 06:10 local time in Sydney. Again, not very convenient timing.
C: No, it isn’t. Are the stopovers the same as on the outward journey?
T: Yes, they are.
C: Well, I have a business appointment on Wednesday 22nd in the morning, so unfortunately, I can’t take the Qantas flight. The Pacific flight times are too inconvenient, so I’ll take the Air Canada flight, even though it’s more expensive.
T: Right. I’ll book that for you, shall I? Do you have your passport with you?
C: Yes, I do. … Here you are.
T: Thank you. I’ll just enter your details. … OK, could you just check this printout? Make sure that I’ve spelt your name correctly and have written your passport number correctly, too…. Will you be paying by credit card?
C: Yes, I have a company credit card…. Here you are. … Oh, my name is Reece with a ‘c’ not a ‘s’.
T: Oh, I’m sorry! I’ll correct that. R, double E, C, E.
C: And my given names are Mary-Anne. Mary hyphen Anne – with an ‘e’ – oh, you’ve got that. Sorry.
T: OK. Mary-Anne, joined together with a hyphen. Is the passport number OK?
C: Yes. Could you give me an official invoice, please? I need it for my company.
T: Certainly. Shall I use the company name as it appears on the credit card – ABC stocks?
C: Yes.
T: OK. Thank you. Could you sign here? … And here? … Thank you. I’ll just print out your ticket.
C: Thank you.
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