Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Example: | Answer |
Reason for calf: | problems with WEBSITE |
Name: | 1 Freeman |
Title of book: | 2 |
Author: | Richard 3 |
Type of book: | 4 |
Price: | £ 5 |
Payment method: | 6 |
Delivery address: | 7 , London N22 |
Delivery type: | 8 |
Delivery date: | 9 |
Delivery instructions: | If out leave with a 10 |
Keywords in Questions |
Similar words in Passage |
Q1. Name |
H: Can I take your name please? C: Yes, of course. It’s Zara Freeman. H: Is that Zara with an ‘s’ or a ‘z’? C: With a ‘Z’. Z-A-R-A. |
The keyword “name” was mentioned, follow with a name and spelling. Therefore, the answer should be Zara |
Keywords in Questions |
Similar words in Passage |
Q2. Title of book: |
H: Just writing that down. Right. What was the title of the book you’d like me to order? C: I think it’s called Future Words… no hang on, sorry that’s Future Worlds. |
+ The keyword “title” was mentioned, follow with the title of the book. Pay close attention to the ‘s’ at the end of the name + The answer must be Future Worlds |
Keywords in Questions |
Similar words in Passage |
Q3. Author: Richard _______ |
[…] Do you know the name of the author? I’ll do a search. C: Yes, it’s by a man called Richard Watson . H: Watson as in W-A-T-S-O-N? C: Yes, that’s right. |
A part of the author’s name, Richard was provided, the other part was given with a spelling. Thus, the answer should be Watson |
Keywords in Questions |
Similar words in Passage |
Q4. Type of book |
H: Oh yes, here it is. It’s only just been released. It’s a self-help book. Is that right? C: Yes. |
+ There’s no keyword to be paid attention, but the structure should be like "_____ book” with its type in the blank. + Here, the answer should be self-help |
Keywords in Questions |
Similar words in Passage |
Q5. Price |
H: Now, it costs £ 12.99 . |
“Price” is often mentioned with the keyword “cost”; the currency unit was given as £ - “pound”, the structure is “12 pounds 99” stand for £12.99. Hence, the answer should be 12.99 (you do not need to write symbol "£" since it has been provided. |
Keywords in Questions |
Similar words in Passage |
Q6. Payment method |
H: OK. How would you like to pay? C: Is a debit card OK? H: No, sorry. We only accept credit cards. |
“Payment method” is usually asked by the structure “How ______ pay?”. Both debit and credit card were said, but debit card was refused. Therefore, credit cards is the correct answer. |
Keywords in Questions |
Similar words in Passage |
Q7. Delivery address: ______ London N22 |
H: Right almost done. Now, I just need the delivery details. C: Right. I’ve got my friend’s address here. It’s 62 Green Gardens, London N22. H: Just typing that in … 52 Green Gardens. C: No, it’s number 62. |
+ “Delivery address” is usually asked with “Where”, or mention directly. “London N22” was given, the rest was mentioned twice. + Notice the “s” at the end of the word “Gardens” + The answer should be 62 Green Gardens |
Keywords in Questions |
Similar words in Passage |
Q8. Delivery type |
H: Now what kind of delivery would you like? […] C: Umm… Well my friend’s birthday is next week, so it should get there in time with the free delivery so I think I’ll take that. |
The “Delivery type” starts with the question “what kind of delivery”, the one that the customer selected is the right answer. Here, the answer should be free (delivery) since the customer said "I'll take that" after "free delivery". |
Keywords in Questions |
Similar words in Passage |
Q9. Delivery date: |
H: Right. That means that it will be delivered on the 21st February anytime from 8 am to 6 pm. Is that OK? |
+ Delivery date is often goes with future tense, so look for the keyword “will”, “going to". The date will be mentioned shortly afterward. Listen carefully and you will find the answer quite clearly. It's 21st February. |
Keywords in Questions |
Similar words in Passage |
Q10. Delivery instructions If out leave with a _______ |
H: Fine. I’ll add that if he’s not home then the package should be left with the neighbour |
+ Look for the sentence that contain similar words, in this case, “not home” has the same meaning as "out", and “left” (in passive form) means the same as "leave" (in active form) + The answer here should be neighbour. |
แหล่งที่มา 1
แหล่งที่มา 2
H: Good morning. How can I help?
C: I’d like some help with ordering a book. I’ve tried your website, but it says it’s offline at the moment and to call this number.
H: Oh yes. I do apologize. We’ve been having some problems with it, but I can take the order over the phone if you like.
C: That would be great. It’s a gift you see.
H: Can I take your name please?
C: Yes, of course. It’s Zara Freeman.
H: Is that Zara with an ‘s’ or a ‘z’?
C: With a ‘Z’. Z-A-R-A.
H: Just writing that down. Right. What was the title of the book you’d like me to order?
C: I think it’s called Future Words… no hang on, sorry that’s Future Worlds.
H: OK, just typing that in … I can’t seem to find it. Do you know the name of the author? I’ll do a search.
C: Yes, it’s by a man called Richard Watson.
H: Watson as in W-A-T-S-O-N?
C: Yes, that’s right.
H: Oh yes, here it is. It’s only just been released. It’s a self-help book. Is that right?
C: Yes.
H: Now, it costs £12.99.
C: Yep, that’s fine.
H: OK. How would you like to pay?
C: Is a debit card OK?
H: No, sorry. We only accept credit cards.
C: Oh dear … Em, Just let me check to see if I have it with me … Oh yes, here it is.
H: Can you read me the…
H: Right almost done. Now, I just need the delivery details.
C: Right. I’ve got my friend’s address here. It’s 62 Green Gardens, London N22.
H: Just typing that in … 52 Green Gardens.
C: No, it’s number 62.
H: Now what kind of delivery would you like?
C: What are the options?
H: There are two. The free delivery option takes five days or you can pay an extra 2 pounds 25 to have it sent out first class tomorrow. That would come to a total of 15 pounds 24p .
C: Umm … Well my friend’s birthday is next week, so it should get there in time with the free delivery so I think I’ll take that.
H: Right. That means that it will be delivered on the 21st February anytime from 8 am to 6 pm. Is that OK?
C: Well, I know my friend leaves early for work, so would it be possible for him to pick it up from the local post office instead?
H: I’m afraid that won’t be possible but I could add some special instructions for it to be left with someone else, a neighbour perhaps?
C: Actually, yes. I have met the old lady who lives next door and she’s bound to be home. Could you leave it with her?
H: Fine. I’ll add that if he’s not home then the package should be left with the neighbour.
C: That’s great! Thanks very much for your help.
H: My pleasure. Thank you for …
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