Complete the form below.
Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.
Example | Answer |
Customer’s Name | Phillipa Hutton |
Address | 13 Glen Avenue Westley |
Postcode | 1 |
Home Tel. | 01748 524965 |
Mobile Tel. | 2 |
Customer Receipt | Yes/ No |
Date of Repair Enquiry | 3 |
Job Number | J25 |
Problem | New TV doesn’t work |
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Circle the correct letter A – D.
Which room did Jane want to use the new television?
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What will Jane do while the man is looking at her new television?
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Answer the questions below. Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.
What was the problem with the television?
6
What day is Jane’s nephew’s birthday next week?
7
How old will Jane’s nephew be next week?
8
What does Jane think her nephew would like for his birthday?
9
What time will Jane go back to the shop tomorrow?
10
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源 1
源 2
You will hear a conversation between a man and a woman discussing the repair of a television.
Shop Assistant (man): Good morning madam. Can I help you?
Customer (woman): Yes please. I bought this small TV set here recently and when I got it home I couldn’t get it to work.
Man: Oh dear. Well, I’d just better take some details for this worksheet and then we’ll have a look at it.
Wom: OK.
Man: Here we are. Now, can you give me your name please?
Wom: philip er hutton .
Man: Could you spell Hutton please?
Wom: That’s H-U-T-T-O-N.
Man: Thank you. And your address?
Wom: 13 glen avenue , Westley.
Man: Do you know the postcode?
Wom: Yes, it’s w e5 8 gf .
Man: And what’s your phone number?
Wom: My home number is oh 1 7 4 8 5 2 4 9 6 5 and my mobile number is 07745 276 145.
Man: OK, got that. Now, did you still have the receipt for the television?
Wom: Yes, it’s right here.
Man: Let’s have a look. Right, so you bought it on the 5th of june . That’s two days ago. So, what exactly is wrong with the TV?
Wom: Well I bought it two days ago so I could watch TV while I was cooking for the family.
That’s why I just bought a nice small one. It could fit on the shelf next to the dining room door. Anyway, when I got it back and plugged it in, there was no response . Nothing at all. No lights, no sound, no buzz.
Man: And there are no electrical problems in that room?
Wom: No, nothing. It isn’t just me. My husband is very good with these things and when he came back, he checked the plug, the fuse, the connections, everything. He couldn’t work it out either.
Man: Hmm. That’s very strange. Right then. I’ll have a look at it. I’m actually not busy right now.
I can finish it in about half an hour. Do you want to want to wait here or come back later today or tomorrow?
Wom: I’ll go to the supermarket across the road and get some shopping done and I’ll come back in about an hour. Is that alright?
Man: Yes, I’ll be able to tell you what’s wrong by then. By the way, your job number is j25 but it doesn’t matter as I’ll be here when you get back.
Wom: See you later then.
Wom: Hi there. All my shopping’s done. Have you finished ?
Man: Oh yes. It didn’t take me long. It was actually the first thing that I checked out so I had it all figured out in about five minutes.
Wom: What was the problem then?
Man: It was a loose wire. It’s amazing that this television even got through its tests. I suppose that nowadays not everything is tested properly and they just assume that everything will be alright. With all the things that can go wrong though with bad connections, faulty chips, the screen dynamics and everything, it’s amazing they all don’t go wrong more often.
Wom: So what can you do about it?
Man: We can repair it by tomorrow or we can just give you a new TV. We can send the old one back to our suppliers .
Wom: That sounds best to me. I’ll take a new one please.
Man: Do you want the same model and everything?
Wom: Yes please.
Man: Oh dear. I’m afraid we don’t have that one in right now but we will be able to have it in tomorrow morning if that’s OK.
Wom: That’s fine. And while I’m here I want to get something else. It’s my nephew's birthday next Thursday. What would you suggest?
Man: Well we’ve got lots of things here obviously . How old is he?
Wom: Let’s see. He’s the same age as my own son. He’s 10 now and his birthday is next week.
Man: OK. We’ve got lots of computer games over there. We’ve got ipods in the corner if he likes music. He can download music from the internet onto his computer and then onto his i-pod. There are lots of accessories for computers. He could need a new mouse, a wirelesskeyboard, a camera to use when he’s chatting. There are lots of possibilities and it depends of course on how much you want to spend.
Wom: I’m pretty sure he’d like a computer game although I know he’s got loads already. I’ll tell you what. I’ll go back and ask his father what would be best and I’ll come back tomorrow and buy something while I’m picking up the new TV. What sort of time shall I come tomorrow then?
Man: We open at 9 o’clock in the morning. I’d hope our other shop would be able to send the new telly over this afternoon. They might only manage it tomorrow morning though so come over at about 11.
Wom: I’ll come an hour later at noon then as I’ll be swimming at 11.
Man: That’s fine. I won’t be here though at noon. I’m taking an early lunch then and I’ll be back at 1.
Wom: Don’t worry. I’m sure everything will be OK. Thanks very much.
Man: You’re welcome madam. Bye.
Wom: Goodbye.
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