• Keywords in Q1 are ‘address’ and ‘41’

• Based on the keywords, we predict to hear the name of a street.

• After asking for lady’s name, the officer collects detail about her address ‘So the next thing l need to know is your address’. The customer responds ‘Right It’s 41 Lower Green Street’ Hence, ‘Lower Green Street’ is the answer.

• As the speaker doesn’t spell the name of the street, we can write ‘Green’ or ‘Greene’ and also can use the common abbreviation form of ‘Street’ which is ‘St’. Note that ‘S’ in ‘Street’ must be in capital letter.

• Hence, the answer for Q1 is Lower Green(e) Street/St

• Keyword in Q2 is ‘telephone’

• From the question we assume that the answer would be a series of number.

• Note when the officer wants to ‘just ask for a telephone number’, the lady says ‘It's 01778 552387’

• Therefore, 01778 552387 is the answer for Q2

• Keywords in Q3 are ‘vehicle location’ and ‘near the main road (A69)’. We also note the preposition ‘in’, which helps us identify that the answer would be a place which goes with preposition ‘in’

• The officer asks the lady ‘Can you give me an idea of where it is?’ which means he asks for the ‘location’ of the vehicle.

• the lady describes quite a lot:

+ First she reports it is ‘near the main road that goes through Barrowdale’. ‘Barrowdale’ can not be the answer as it goes with ‘through’ not ‘in’

+ Then she describes the location of the vehicle mentioning ‘primary school’, ‘village’,’ children's playground’ but these places are used to help identify the direction, therefore are not the answer. The last place mentioned is ‘a field’ and afterwards the customer says ‘it’s in there’

• Hence, ‘field’ or ‘a field’ is the answer for Q3.

• Keyword in Q4 is ‘type of vehicle’.

• Based on the keyword, we anticipate that the answer would be a kind of car (van, truck…)

• We pay attention when the officer wonders ‘what type of vehicle are we talking about here?’

• As the lady states ‘It's a van actually’, ‘van’ or ‘a van’ is the answer for Q4

• Keyword in Q5 is ‘model’

• Based on the keyword, we anticipate that the answer would be a model of a van

• As the officer wants to know the ‘make and model’ of the van, the lady answers firstly about the make (it's a Catala) and then the model which is ‘Flyer 2000’. She then spells it ‘F-L-Y-E-R’.

• Based on the spelling, we write down the answer for Q5 which is ‘Flyer 2000’ or ‘a Flyer 2000’

• Keyword in Q6 is ‘Present colour’

• We know the lady is going to talk about colour when we hear the officer says ‘And the colour’.

• Although it is challenge to see the colour as ‘it’s absolutely filthy’ and ‘it looks as if it’s had a paint job at some stage’, the lady then can provide its colour which is ‘blue’

• Note that she also mentions ‘white’ but says white can be seen only where the vehicle’s been scratched. Thus, ‘white’ is an incorrect answer.

• Hence, the correct answer for Q6 is blue.

• Keywords in Q7 are ‘general condition’ and ‘poor’. As ‘one’ goes before the blank we anticipate that the answer would be a singular noun which show the poor condition of a van. Besides, from the question we know that noun should be mentioned before ‘cracked windscreen’

• The officer guesses that the general condition of the vehicle isn’t too good and it is agreed by the lady ‘it’s pretty poor’. She then describe its conditions as ‘It’s got a flat tyre , and there's a crack in the windscreen’.

• Note that before ‘cracked windscreen’ she reports a flat tyre which is suitable for the answer as it is a singular noun.

• Hence, ‘flat tyre’ or ‘flat tire’ is the answer for Q7.

• Keywords in Q8 are ‘Length of time’, ‘at site’

• Based on the keyword, we anticipate that the answer would be an amount of time (how many days/months….)

• At first the lady says ‘It's been there for nearly a week’ but then she changes her answer by saying ‘no’ which mean ‘nearly a week’ is not the final answer.

• Afterwards, she restates ‘it must be eight days’.

• Hence, ‘eight days’ or ‘8 days’ is the answer for Q8 (as the task requires NO MORE THAN THREE WORDS AND/OR A NUMBER so both answers are accepted)

• Keyword in Q9 is ‘Land belongs to’

• Based on the keyword, we anticipate that the answer would be a place or an owner.

• We pay attention when the office asks ‘Does the field actually belong to the school?’. ‘field’ is the same as ‘land’ in the question.

• Then the lady responds ‘No, it’s part of Hill Farm Estate’

• Therefore, the land does not belong to the school but belong to ‘Hill Farm Estate’

• Hence, ‘Hill Farm Estate’ is the correct answer.

• Keywords in Q10 are ‘Last owner’, ‘vehicle does not belong to’, ‘residents’

• Based on the keyword, we anticipate that the answer would be an adjective describing the noun ‘residents’.

• The lady is asked about ‘any information about who might own the vehicle’ Even though she hardly know the owner, she is sure that ‘this doesn't belong to anyone round here’ We see the word ‘doesn’t belong to’ is the similar to keyword in the question. However, as we can’t find any adjective fit the blank in that part of speech, we need listening more.

• Then the officer repeats the lady’s speech in another way which is ‘you don't think it was anyone local’. ‘Anyone’ can be referred to ‘residents’ so ‘local’ is the answer. Besides, ‘local’ is an adjective which fits well in the blank.

• Thus, ‘local’ is the answer for Q10