Complete the notes below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
NOV 14, Dear Diary, Venue: New Malden Theatre (Example) Show 1 Seats 2 Row 1, B, C and D Start time: 2:00 p.m. 3 3:00 p.m. Finish time: 4:15 p.m. Ticket (£): 45.00 4 Total Price (£): 90.00 ( 5 one free) Remember! - £30 cancellation fee for cancellations within 10 days of the 6 - Dates are not 7 - £ 8 per seat to change your seating arrangements |
Complete the form below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
1001 Date: Pay to the order of 9 £90.000 Ninety pounds only GBP Memo Booking Ref: 10 Authorized signature(s) |
源 1
源 2
You will hear part of a telephone conversation between a customer and a booking agent. First you have some time to look at questions 1-8. [Pause 30 seconds]
You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.
BA (Booking agent): So you said you lived in Sheen, is that right?
C (Customer): Yes, and ideally we'd like to see something close by.
BA: OK. In that case, I can suggest New Malden Theatre, only a five-minute walk from Sheen.
Narrator: The venue is New Malden Theatre, so you write 'New Malden Theatre' in the space provided. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1-8.
BA (Booking agent): So you said you lived in Sheen, is that right?
C (Customer): Yes, and ideally we'd like to see something close by.
BA: OK. In that case, I can suggest New Malden Theatre, only a five-minute walk from Sheen.
C: Perfect! What's on there at the moment?
BA: Well, there's a matinee show and an evening show. The matinee show is called Lions and Penguins and the evening show is the renowned John Millington play War Horse Breakfast.
C: Oh yes, I think I've heard of that one. Hmm... might not be best for the kids though, I'll stick with Lions and Penguins please.
BA: Great! Now did you say there were three of you?
C: That's right.
BA: Oh, you're in luck! There are only three seats left in the Royal Circle and they're all together.
C: Nice! But won't that be expensive?
BA: Not at all. We have a special offer running.
C: Oh, I'll take them then!
BA: So that's the Royal Circle, Row 1, B, C and D.
C: Let me just make a note of that... got it.
BA: Now the matinee performance starts at 2:00 p.m. and you should be seated about 15 minutes before the curtains open. The interval will be at three for 15 minutes and the play will finish at 4:15.
C: OK, I've made a note of that. Now, tell me more about this special offer, please.
BA: Well, tickets are £45 (interrupted)
C: Oh, that's good, isn't it?
BA: Per person.
C: (sounding deflated) Oh.
BA: But we're running a deal this week where if you buy two you get another at no cost.
C: Buy two get one free?
BA: Right. And that means you'll be charged £90 in total.
C: That's not so bad. Well, thank you very much for your help.
BA: Eh, just a moment before you go, please; I'm obliged to read you out the terms of purchase.
C: Very well.
BA: OK. There is a cancellation fee, which only applies if you cancel within ten days of the performance, and that's £30.
C: So, SO long as I cancel more than 10 days beforehand I won't get charged?
BA: Right. And just to let you know, the dates are not flexible. If you want to change when you go to see the performance, you have to cancel and start again.
C: (sounding hurried) OK.
BA: (quickening) And one last thing: if you want to change your seats, there's a £10 charge per person, or per seat if you like.
C: Got it (interrupted)
BA: Em, there is also the matter of payment...
Narrator: Before listening to the rest of the conversation you have some time to look at questions 9-10.
[Pause 30 seconds]
Now listen and answer questions 9-10.
C: Of course. Sorry, I completely forgot. Will you accept a cheque?
BA: Yes, that'll be absolutely fine. You can make it out to Starr Theatre Bookings: that's Starr - S-T-A-R-R Theatre Bookings; it's my surname not the word, so, don't forget, two Rs.
C: OK. Two Rs.
BA: And just write the booking reference on the cheque to help me match the payment to your entry on our system.
C: Of course.
BA: It's BUKTHTR14582. That's BUKTHTR14582.
C: Great. Thanks ever so much.
BA: You're welcome. Now, I won't keep you any longer; you seem in an awful hurry.
C: Yes, sorry about that. I am. Thank you. Bye bye.
Narrator: That's the end of Section 1. You have half a minute to check your answers. [Pause 30 seconds]
Now turn to Section 2.
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