Q1.

• Question 1 asks about Selina's occupation.

• When the man said the line “what you do for  a living?”, we know the woman’s next response should contain the answer.

• She said she’s an accountant.

• The “but I’m between jobs at the moment” was there only to cause confusion. The man’s response - “but that’s the job I’ll put down on the form” - confirmed that accountant was indeed the correct answer.

Q2.

• Question 2 asks about the woman’s age group.

• When the man asked “which age group you fall into? Below thirty, thirty-one to fifty and above”, we know the woman’s next response should contain the answer.

• The woman replied “Over fifty” and it is what we should write down.

Q3.

• Question 3 asks about the woman’s type of membership.

• When the man asked “which type of membership do you have?”, we can expect the next few lines to contain the answer.

• The woman was confused and asked “I’m not sure what you mean? Do you mean how long?”

• The man tried to elaborate by asking “No, is it a single person membership ... ?”. which implies that he was not asking about the length of the membership but rather the number of people included in it. It could be something like “couple membership”, “company membership”,...

• The woman replied “no, it’s a family membership” to give us the correct answer for question 3.

Q4.

• Question 4 asks about the woman’s length of membership

• When the man asked “how long have you been a member?”, we can expect the next few lines to contain the answer.

• The woman’s response - “I was certainly here five years ago ... and it was probably two to three years more than that ...” - was the build up, we know now that 7 or 8 can potentially be the correct answer.

• When the man asked “Shall I put down eight?”, if the woman said “yes”, we could put it down as the correct answer. However she said “I remember now ... it’s nine ... definitely”.

• He replied “I’ve got that”. Therefore, nine was what he wrote in the form and is the correct answer.

Q5.

• Question 5 asks the reason why she joined the club.

• He asked “How did you find out about the club? Did you see any ads?”. If the woman confirmed it then ads or advertisements is the correct answer.

• The woman did see the ads, however, she said the true reason was “through word of mouth”. “word of mouth” could potentially be the correct answer.

• However, the man wanted the answer to be more specific. He asked “So you were recommended by a friend?”

• The woman’s response - “Actually my doctor” confirms that “doctor” is the most correct answer.

Q6.

• Question 6 asks which facility she used the most.

• When the woman said that out of eight times she visited the club, four were for aqua-aerobics classes, we know that a type of facility belongs to aqua-aerobics class is likely to be the answer.

• The man made it more specific by asking “would you say the swimming pool is the facility you make most use of?”.

• The woman response - “Fair to say that ... yeah” - confirms that swimming pool is the correct answer

Q7.

• Question 7 asks the reason for facility that she does not use.

• The man’s asking “are there any facilities you don’t use?” was the cue for question 7.

• The woman said that she’s never used the tennis courts.

• The man guessed the reason was because she doesn’t play tennis, which could be the answer. However, the woman said  “Actually, I’m not bad at it” meaning that she does play and even plays well.

• She said she wasn’t happy to pay extra for tennis court access. Hence, pay extra is the correct answer.

Q8.

• Question 8 asks of Selina’s suggestion to improve the club and to which her response was about having more of something.

• She said that she’d like to see more social events and did not go into details about what kinds of social events were that. So we can safely assume social events is the correct answer.

Q9.

• Question 9 asks of Selina’s suggestion to improve the club and to which her response was about installing something in the gym.

• She complained that when she and her classmates having the yoga class, they were all sweltering in the heat. We can guess at this point that the answer should be something like air conditioners, fans, or better ventilation systems. Because there was no “a” before the blank, the noun should be either in plural form or uncountable.

• The man helped her finish her sentence by saying “air conditioning”. She replied with “that’s exactly what i mean”. So air conditioning is the correct answer.

Q10.

• Question 10 asks of Selina’s suggestion to improve the club and to which her response was about opening something later at weekends.

• Selina said that even though the service couldn’t be any better, it’s a shame the restaurant isn’t open in the evening on Saturday and Sunday.

• The man tried to confirm the information one more time by saying “So ... the club should ...” and to which she replied “... open it later on those days”. Therefore, the restaurant is the correct answer.