2023年5-8月雅思口语Part2题库及答案-事件题：曾经投诉过一件事情

》》雅思口语Part2题库-2023年5-8月（事件类汇总）

题目：

Describe a time when you made a complaint and were satisfied with the result.
You should say:
when it happened
who you complained to
what you complained about and explain why you were satisfied with the result.
Part 3 Questions:
When do people make a complaint?
Do Chinese people enjoy making a complaint?
Which one is better when making a complaint, by talking face-to-face or by writing a paper?
Are there any drawbacks when making complaints face-to-face?
Who is more likely to complain, old people or young people?
How do companies deal with customers’ complaints?
What benefits does complaints bring to the companies?
What will happen if a company responds to complaints slowly?

中文思路：

这道题要求我们描述自己曾经投诉过一件事情，并对结果感到满意的经历。我们需要从以下四个方面来回答：1）投诉的时间；2）向谁投诉的；3）具体投诉的内容；4）为什么对结果感到满意。

雅思口语范文：

I remember one time when I made a complaint and was satisfied with the result was when I had a problem with an online shopping order. My package failed to arrive on time, and I was worried that it might have been lost or stolen during the delivery process. I contacted the customer service department of the online store and explained the situation to them.

I complained to the customer service representative of the online store through their website chat function. I explained the situation to them and expressed my concern for the lost package. The representative apologized and assured me that they would investigate the matter and would keep me updated on the status of my package.

The result of my complaint was very satisfying. The online store representative contacted the delivery company and found out that my package had been accidentally delivered to the wrong address. The store representative then helped me contact the new owner of the package and arranged for them to return it to me. The package was eventually delivered to me three days later, and I was happy to receive it in good condition.

I was satisfied with the result of my complaint because the online store was very responsive and took the issue seriously. The customer service representative was patient and understanding, and they went above and beyond to solve the problem. It was refreshing to see a company take the time to address customer concerns and provide a satisfactory resolution.

高级词汇表达：

1. Online shopping（网购）
2. Failed to arrive on time（没有按时到达）
3. Customer service department（客户服务部门）
4. Investigate the matter（调查此事）
5. Keep me updated（让我知道最新情况）
6. Resolved the problem（解决问题）
7. Satisfactory resolution（满意的解决方案）