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Part 1

Questions 1-10Listen from here

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Driving school

Example

Answer

Looking for driving lessons given during the:

weekends

Address:

 Road

Drive:

the city center

above the city

Teacher’s name:

Allen

Popular type of car on roads:

Best time to take lessons:

practice during the

Safety driving depends on:

good

Obtain:

a driving

Final test fee:

$

Duration of test:

approximately minutes

More advice:

keep a driving

Part 2

Questions 11-15Listen from here

Complete the sentences below.

Write ONE WORD AND/OR A NUMBER for each answer.

Mount Rushmore

The government finally paid $to complete the heads of four United States Presidents.

The purpose of the construction of the president’s heads is to develop 

The carvings face to experience maximum exposure to sunlight.

In 1885, the mountain was renamed after a 

It took years to finish the project.

Questions 16 -20 Listen from here

Label the map below.

Write the correct letter, A-E, next to questions 16-20.

RAT 3 listening-2.png

16.    information centre

17.    refreshment centre

18.    gift shop

19.    workshop

20.    visitor centre

Part 3

Questions 21-25Listen from here

Choose the correct letter, A, B or C.

21. Why does the student want to study Tourism?
A
B
C
22. What kind of skill will the student gain in the course?
A
B
C
23. The student has the ability of
A
B
C
24. The teacher believes that the industry of tourism is
A
B
C
25. How does the student compare the university course with polytechnics? 
A
B
C

Questions 26-30 Listen from here

What feature do the speakers identify for each of the following courses?

Choose FIVE answers from the box and write the correct letters, A-G, next to questions 26-30.

Features
A.limited value
B.useful
C.relevant to career
D.flexible admission
E.intensive
F.improving leadership
G.self-control and time management

Courses

26.    Travel and Business

27.    Japanese

28.    Medical Care

29.    Computer

30.    Public Relations

Part 4

Questions 31-40Listen from here

Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.

Company Outsourcing

Case study - TCP Technologies:

•    Manager: Manjeet Khanna

•    Main target: to create a environment

Grading for staff:

•    Every month grades are published on an

•    The cultural openness increased the quantity of incoming contracted opportunities.

•    The cultural openness improved the level of of the company.

•    The increased rate of staff satisfaction has led to growth of 32% in the

Recent interview:

•    A company is not one entity comprised of components, but a living organism composed of cells.

•    Manjeet’s motto is

Benefits of management style:

•    The rate of staff turnover has been reduced.

•    A can be from any other company.

•    Grades are not used for

Features of managing style:

•    Personally, the manager wrote emails to respond to the complaints.

•    The complaint form known as a has access to all employees online.

•    The manager can receive any complaints concerning air conditioning, food quality and entitlement.

•    A on the anonymous complaint was introduced in the new system.

Part 1 :
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Part 2 :
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Part 3 :
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Part 4 :
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