Part 1
Questions 1-4Listen from here
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Product Incident Report
| Example | Answer |
| Product: | rice cooker |
| Model Number: | |
| Price of the Product: | £ |
| Name of the Branch: | |
| Problem: |
Questions 5-10Listen from here
Complete the form below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
CUSTOMER’S INFORMATION DETAILS | |
Name: | Herbert Hewitt |
Address: | |
Postcode: | |
Method of payment: | |
Card’s Expiry Date: | |
Method of Compensation: | |
Shopping Frequency: | |
Part 2
Questions 11-15 Listen from here
Listen to the directions and match the places in questions 11-15 to the appropriate place among A-E on the map.
11. Student Centre
12. Health Centre
13. Internet Unit1
14. Complaint Office
15. Cafe
Questions 16-20Listen from here
Complete the sentences below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Students in a room don’t need to share a with ones in other rooms.
Everyone has to write down his name on the
All the students use a to enter the dorm's front door.
If you want to wash your clothes, go to the laundry room which is located in the
The dormitory closes at every night.
Part 3
Questions 21-22
Choose the correct letters, A-C, and write each next to questions 21 and 22.
According to Betty, which lines describe the sales of both cheese and oil in New Zealand and Colombia?
21.
22.
Questions 23-24 Listen from here
Write the correct letters, A-E, next to questions 23-24.
Which TWO of the following are sales strategies for chocolate in Italy and Germany?
Questions 25-30Listen from here
Complete the table below.
Write NO MORE THAN TWO WORDS for each answer.
Research plan
Betty is interested in how affects the sales of cosmetics and
Bruce is going to be concerned with how may impact on sales of cookies and the relationships among , , and sales.
The professor advised the students to bear in mind the extensions of
Part 4
Questions 31-37Listen from here
Complete the table below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Talking about the history of bikes
Years/Time | Feature | Advantage | Disadvantage |
1830s | wooden wheels covered with metal | need than walking | quite |
Chain and sprocket are | easier and ride | harder to balance | |
1880s | use | more comfortable | The faster you go, the more you feel every bump. |
1890s | equal-sized wheels | dangerous before brakes appeared |
Questions 38-40 Listen from here
Choose THREE letters, A-F, and write them next to questions 38-40.
The invention of different gears on a bicycle affected which THREE of the following?