Part 1
Questions 1-2Listen from here
Complete the notes below.
Write NO MORE THAN ONE WORD for each answer.
Advice on plumbers and decorators |
Example: Make sure the company is: local |
| Don’t call a plumber during the 1 |
| Look at trade website: www. 2 .com |
Questions 3-10Listen from here
Complete the table below.
Write NO MORE THAN ONE WORD for each answer.
Name | Positive points | Negative points |
Peake’s Plumbing | • Pleasant and friendly • Give 3 information • Good quality work | • Always 4 |
John Damerol Plumbing Services | • 5 than other companies • Reliable | • Not very polite • Tends to be 6 |
Simonson Plasterers | • Able to do lots of different 7 | • More 8 than other companies |
H.L. Plastering | • Reliable. • Also able to do 9 | • Prefers not to use long 10 |
Part 2
Questions 11-15Listen from here
Choose the correct answer, A, B or C.
Museum work placement
Questions 16-20 Listen from here
Label the plan below.

Write the correct letter, A-l, next to questions 16-20
Where in the museum are the following places?
16. Sign-in office
17. Gallery
18. Key box
19. Kitchen area
20. Staff noticeboard
Part 3
Questions 21-26 Listen from here
What is the tutor’s opinion of the following company projects?
Choose FIVE answers from the box, and write the correct letter, A-H, next to questions 21-26.
| Tutor’s opinion | ||
| A. | It would be very rewarding for the student. | |
| B. | It is too ambitious. | |
| C. | It would be difficult to evaluate. | |
| D. | It wouldn’t be sufficiently challenging. | |
| E. | It would involve extra costs. | |
| F. | It is beyond the student’s current ability. | |
| G. | It is already being done by another student. | |
| H. | It would probably have the greatest impact on the company. | |
Company projects
21. Customer database
22. Online sales catalogue
23. Payroll
24. Stock inventory
25. Internal security
26. Customer services
Questions 27-28 Listen from here
Choose TWO letters, A-E.
Which TWO problems do Sam and the tutor identify concerning group assignments?
Questions 29-30 Listen from here
Choose TWO letters, A-E.
Which TWO problems does Sam identify concerning the lecturers?
Part 4
Questions 31-40Listen from here
Complete the notes below.
Write ONE WORD ONLY for each answer.

The Tawny Owl
Most 31 owl species in UK
Strongly nocturnal
Habitat
Mainly lives in 32 , but can also be seen in urban areas, e.g. parks.
Adaptations:
- Short wings and 33 , for navigation
- Brown and 34 feathers, for camouflage
- Large eyes (more effective than those of 35 ), for good night vision
- Very good spatial 36 for predicting where prey might be found
- Excellent 37 , for locating prey from a perch
Diet
Main food is small mammals.
Owls in urban areas eat more 38
Survival
Two thirds of young owls die within a 39
Owls don’t disperse over long distances.
Owls seem to dislike flying over large areas of 40
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