Part 1
Questions 1-10
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
| Example | Answer |
| Looking for driving lessons given during the: | weekends |
| Address: | Road |
| Drive: | the city center above the city |
| Teacher’s name: | Allen |
| Popular type of car on roads: | |
| Best time to take lessons: | practice during the |
| Safety driving depends on: | good |
| Obtain: | a driving |
| Final test fee: | $ |
| Duration of test: | approximately minutes |
| More advice: | keep a driving |
Part 2
Questions 11-15
Complete the sentences below.
Write ONE WORD AND/OR A NUMBER for each answer.
Mount Rushmore
The government finally paid $ to complete the heads of four United States Presidents.
The purpose of the construction of the president’s heads is to develop .
The carvings face to experience maximum exposure to sunlight.
In 1885, the mountain was renamed after a .
It took years to finish the project.
Questions 16-20
Label the map below.
Write the correct letter, A-E, next to questions 16-20.
16. information centre
17. refreshment centre
18. gift shop
19. workshop
20. visitor centre
Part 3
Questions 21-25
Choose the correct letter, A, B or C.
Questions 26-30
What feature do the speakers identify for each of the following courses?
Choose FIVE answers from the box and write the correct letters, A-G, next to questions 26-30.
Courses
26. Travel and Business
27. Japanese
28. Medical Care
29. Computer
30. Public Relations
| Features | ||
| A. | limited value | |
| B. | useful | |
| C. | relevant to career | |
| D. | flexible admission | |
| E. | intensive | |
| F. | improving leadership | |
| G. | self-control and time management | |
Part 4
Questions 31-40
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
Company Outsourcing
Case study - TCP Technologies:
• Manager: Manjeet Khanna
• Main target: to create a environment
Grading for staff:
• Every month grades are published on an
• The cultural openness increased the quantity of incoming contracted opportunities.
• The cultural openness improved the level of of the company.
• The increased rate of staff satisfaction has led to growth of 32% in the
Recent interview:
• A company is not one entity comprised of components, but a living organism composed of cells.
• Manjeet’s motto is
Benefits of management style:
• The rate of staff turnover has been reduced.
• A can be from any other company.
• Grades are not used for
Features of managing style:
• Personally, the manager wrote emails to respond to the complaints.
• The complaint form known as a has access to all employees online.
• The manager can receive any complaints concerning air conditioning, food quality and entitlement.
• A on the anonymous complaint was introduced in the new system.