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Telephone numbers of resident support services

Read the advertisements below and answer Questions 1-4.

A. I am a 25-year-old nanny with 6 years experience in childcare with babies, toddlers and older children. I also worked with newborn babies in a hospital. I have checkable references, a childcare certificate, police check and a First Aid Certificate. I am a driver and non-smoker. I have lived in Berlin for more than 7 years; my English and Spanish are very good.

I am looking for a live-in nanny job in Madrid from November. If you need a loving, caring, responsible person to look after your children and teach them English, please contact me by email or by phone.

B. Australian woman 32yrs, experienced PA, seeks job in Malaysia. Available end May. Bilingual in English and French. Partner: French. Work as a couple possible. Email: ...

C. Indian web publisher seeks work: Website design, desktop publishing, book layout, graphic design. Part time or contract. Experienced, skilled, reliable. Contact: ...

D. I have experience within banking, hotels, local government and manufacturing - all mostly working in administration type roles with vast experience of Microsoft packages, Sage and a range of other bespoke systems.
I look forward to any replies or guidance ...

E. Driving job needed

- Highly skilled driver, over 25
- Have held full clean Class Cl licence for 10 years
- Know London extremely well
- Willing to do physical work such as loading trucks
- Want full time work
- Contact ...

F. Science and Maths lessons given. Experienced tutor, specialising in helping secondary school students with their state exams.
Degree in Physics.
Email ...

Read the text below and answer Questions 5-10.

Telephone numbers of resident support services

Number to dial

Your work

Problems with your work

e.g. pay, tax, hours, contracts


Money worries

Opening a bank account, overdraft, borrowing money, debts, overdue bills



Access to email and other computer platforms, cheap phone cards amd phone lines, using the post office



Accidents and emergencies, check-ups, dentist, depresstion and mental health


Everyday living

Washing your clothes, where to eat, shopping, opening hours, keeping your room clean


Free time, hobbies and interests

Clubs, social activities, volunteering, meeting spots



Gym, football, cycling, mountaineering, racquet sports, swimming, keep-fit


Papers, papers, papers

Problems with bureaucracy e.g. paying bills, booking accommodation, legal advice


Language support

Translation services and facilities, extra English classes, on-line support



Dealing with new people, new places, culture shock, loneliness - a friendly voice to help you with your problems



Information on services available, venues


Personal tutor

All hostel residents are given a personal tutor who they can 116 talk to about anything concerning them . To find out who yours is and how to contact them, ring .. .


Read the text below and answer Questions 11-14.

Giving personal information in job interviews

When you go to job interviews you often need to give personal information about yourself, especially your work experiences, so before you go to the interview:

• Prepare answers to questions which you think the interviewer may ask you.

• Think of examples of your achievements in previous jobs or while at school, and how you have managed any difficult situations.

• Think about your personal strengths and weaknesses, or how you would describe your own personality.

• Make sure that you know the correct English expressions to describe what you have done in the past.

Think about the kind of person the interviewer is looking for. Put yourself in the interviewer's position. Ask yourself why they should choose to employ you, instead of the other people who are applying. The interviewer will also want to find out about your personal qualities. These are some examples of the kind of person the interviewer may want:

• Team player

• Friendly and fun

• Long-term

• Hard-worker

• Good communication skills

• Honest • Business-minded • Flexible

Section 1: Questions 1-14

Questions 1-4

Look at the six job advertisements A-F

Write the correct letter, A-F, in boxes 1-4 on your answer sheet.

NB You may use any letter more than once

Which person wants a teaching job?


Which two people mention their foreign language skills? (Example: A,B)


Who would be willing to do part-time work?


Which person describe their personal qualities?


    Questions 5-10

    Answer the questions below.

    Write the correct telephone numbers in boxes 5-10 on your answer sheet.

    NB You may use any number more than once.

    What number should you dial if ...

    you don't know where to buy something you need?


    you suddenly feel very ill?


    you are having problems getting used to being in another country?


    you don't understand the procedure for finding a place to stay?


    you want to do some exercise?


    you don't know if your salary is right?


      Questions 11-14

      Answer the questions below.

      Choose NO MORE THAN THREE WORDS from the text for each answer.

      Write your answers in boxes 11-14 on your answer sheet.

      What personal information are employers particularly interested in?


      What should you prepare before the interview?


      Whose needs must you try to understand in the interview?


      What other personal information will the interviewer want to know about?


        Section 1
        Please Log in to take the test.