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Section 1 : Questions 1-10

Questions 1-3

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Complaint to the airport

Example

Answer

Name:

Jack Dawson

Address:

1 Road, Exeter

Postcode:

2

Telephone:

work: 3 home: 798662

    Questions 4-6

    Choose the correct letter, A, B or C.

    4

    What aspect of the flight does the man complain about?

    • A
    • B
    • C
    5

    What does the man think about the food served during the flight? 

    • A
    • B
    • C
    6

    What does the man think of the service of the staff?

    • A
    • B
    • C

    Questions 7-10

    Complete the sentences below.

    Write NO MORE THAN TWO WORDS for each answer.

    The man felt satisfied with 7 because it was quick.

    During the flight, 8 facilities helped him distract from other poor quality of the service.

    As a gift, a 20% discount on the 9 fees will be offered.

    The flight company also offers the man a 10 worth £20.

      Section 2 : Questions 11-20

      Questions 11-16

      Questions 17-20

      Choose the correct letter, A, B or C.

      17

      What is the problem of the public transport?

      • A
      • B
      • C
      18

      According to the speaker, what is true about the transportation?

      • A
      • B
      • C
      19

      According to the speaker, what is true about the bus?

      • A
      • B
      • C
      20

      What is the existing situation about the price of bus tickets?

      • A
      • B
      • C
      Section 3 : Questions 21-30

      Questions 21-25

      Choose the correct letter, A, B or C.

      21

      What was the most difficult problem when the company was founded?

      • A
      • B
      • C
      22

      What is the staff unsatisfied with?

      • A
      • B
      • C
      23

      What was the problem of the manager?

      • A
      • B
      • C
      24

      What does the staff think of the new manager of the company?

      • A
      • B
      • C
      25

      What achievement has the organisation made already?

      • A
      • B
      • C

      Questions 26-30

      Complete the summary below.

      Write NO MORE THAN THREE WORDS for each answer.

      Major Problems of a Company

      Since the company opened, there have been many problems with employment, but there is no 26  He needs to find a venue for financial training. It is very hard to run an organisation and the 27 is of great importance to staying organised. To enhance the organisation skills, there is a section on 28 in the library where some valuable books can be found. In addition, the library contains some useful resources, such as a collection of documentaries on personal organisation, the literature on 29 , and the articles on the 30

        Section 4 : Questions 31-40

        Questions 31-40

        Complete the notes below.

        Write NO MORE THAN TWO WORDS for each answer.

        CLIMATE AND ARCHITECTURE

        •    Cases and examples are from practice conducted in 31 as well as rural areas.

        Acid rain

        •    The chemicals have devastating effects on the architecture.

        •    The government try to reduce the negative effects.

        •    Funds have been received from a 32

        •     33 experience lower levels of acid in damaging pollutants.

        •    In recent years, Alter Project focuses on the buildings made of 34

        Pollution

        •    One of the main sources of pollution is from the construction industry.

        •     35 is used to reduce pollution in Sky Tower.

        •    Construction is affected by the increased 36 in winter.

        •    Humidity affects the 37 buildings whose grain can be condensed by moisture from the air.

        Building & Technology

        •    Ground conditions can be a problem when the density of the 38 is wrong.

        •    Architects can now monitor the 39 of buildings.

        •   The government should make 40 for the architects.

          End of the Test


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