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Section 1 : Questions 1-10

Questions 1-10

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Driving school

Example

Answer

Looking for driving lessons given during the:

weekends

Address:

1  Road

Drive:

the city center

2 above the city

Teacher’s name:

Allen 3

Popular type of car on roads:

4

Best time to take lessons:

practice during the 5

Safety driving depends on:

good 6

Obtain:

a driving 7

Final test fee:

$ 8

Duration of test:

approximately 9 minutes

More advice:

keep a driving 10

    Section 2 : Questions 11-20

    Questions 11-15

    Complete the sentences below.

    Write ONE WORD AND/OR A NUMBER for each answer.

    Mount Rushmore

    The government finally paid $ 11 to complete the heads of four United States Presidents.

    The purpose of the construction of the president’s heads is to develop  12

    The carvings face 13 to experience maximum exposure to sunlight.

    In 1885, the mountain was renamed after a  14

    It took 15 years to finish the project.

      Questions 16 -20

      Section 3 : Questions 21-30

      Questions 21-25

      Choose the correct letter, A, B or C.

      21

      Why does the student want to study Tourism?

      • A
      • B
      • C
      22

      What kind of skill will the student gain in the course?

      • A
      • B
      • C
      23

      The student has the ability of

      • A
      • B
      • C
      24

      The teacher believes that the industry of tourism is

      • A
      • B
      • C
      25

      How does the student compare the university course with polytechnics? 

      • A
      • B
      • C

      Questions 26-30

      Section 4 : Questions 31-40

      Questions 31-40

      Complete the notes below.

      Write NO MORE THAN TWO WORDS for each answer.

      Company Outsourcing

      Case study - TCP Technologies:

      •    Manager: Manjeet Khanna

      •    Main target: to create a 31 environment

      Grading for staff:

      •    Every month grades are published on an 32

      •    The cultural openness increased the quantity of incoming contracted opportunities.

      •    The cultural openness improved the level of 33 of the company.

      •    The increased rate of staff satisfaction has led to growth of 32% in the 34

      Recent interview:

      •    A company is not one entity comprised of components, but a living organism composed of cells.

      •    Manjeet’s motto is 35

      Benefits of management style:

      •    The rate of staff turnover has been reduced.

      •    A 36 can be from any other company.

      •    Grades are not used for 37

      Features of managing style:

      •    Personally, the manager wrote emails to respond to the complaints.

      •    The complaint form known as a 38 has access to all employees online.

      •    The manager can receive any complaints concerning air conditioning, food quality and 39 entitlement.

      •    A 40 on the anonymous complaint was introduced in the new system.

        End of the Test


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