Source 1
Source 2
Questions 1-6
Complete the table.
Write NO MORE THAN TWO WORDS AND/OR NUMBERS for each answer.
| Rule One | Rule Two |
Payment of rent | on the 5th (Example) | full amount expected |
Cooking/Kitchen | must clean 1 | must 2 |
Cleaning Duties | must 3 | do once every 4 |
Other | no noise 5 | no 6 |
Questions 7-10
Complete the form.
Write NO MORE THAN TWO WORDS AND/OR NUMBERS for each answer.
Tenancy Service Online Advertising Form |
Gender: 7 |
Job: 8 |
Rent: $ 9 |
Move in: 10 |
Questions 11-17
Complete the sentences.
Write NO MORE THAN TWO WORDS for each answer.
The crime rate in the speaker’s city is 11
Students will receive much benefit if they do some 12
Advice can be obtained from friends, homestay parents, and 13
A 24-hour police station is called a 14
For late-night travel, use a 15
Dialling 000 will put you through to 16
To save time, students should have the nearest station’s 17
Questions 18-20
Choose THREE answers, A-G, from the list.
Which THREE pieces of advice does the police officer give?
List of Advice
- A
- B
- C
- D
- E
- F
- G
Questions 21-25
Choose the correct letter, A, B, or C.
Nicole interviewed:
- A
- B
- C
The proportion of students NOT satisfied with the staff is:
- A
- B
- C
Overseas students were mostly concerned about:
- A
- B
- C
The proportion of teachers Nicole thinks needs improving is:
- A
- B
- C
The speakers agree to show their findings to the:
- A
- B
- C
Questions 26-30
Complete the flow chart.
Write ONE WORD ONLY for each answer.
Nicole’s Interviewing Technique |
26 the right place to conduct the interview. |
 |
27 the interviewee has sufficient time. |
|
28 the purpose of the interview. |
|
Guarantee complete confidentiality. |
|
29 the interviewee of beneficial outcomes. |
|
Give them a 30 (e.q. lottery ticket). |
Questions 31-33
Choose the correct letter, A, B, or C.
‘Hard’ HRM is:
- A
- B
- C
‘Soft’ HRM:
- A
- B
- C
Human resources:
- A
- B
- C
Questions 34-40
Complete the table.
Write NO MORE THAN TWO WORDS for each answer.
| Motivation | Raise awareness that job serves a 35 |  | All products and services are 36 |
| Retention | Make workers feel 37 | | e.g. say thank you in a 38 way |
| 34 staff well | Involve staff in 39 | | Anyone can display intelligence, know-how, and 40 |