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Part 1

Questions 1-6Listen from here

Complete the table.

Write NO MORE THAN TWO WORDS AND/OR NUMBERS for each answer.

 

Rule One

Rule Two

Payment of rent

on the 5th  (Example 

full amount expected

Cooking/Kitchen

must clean

must 

Cleaning Duties

must

do once every 

Other

no noise

no 

Questions 7-10Listen from here

Complete the form.

Write NO MORE THAN TWO WORDS AND/OR NUMBERS for each answer.

Tenancy Service

Online Advertising Form

Gender:

Job:

Rent: $

Move in:

Part 2

Questions 11-17Listen from here

Complete the sentences.

Write NO MORE THAN TWO WORDS for each answer.

The crime rate in the speaker’s city is

Students will receive much benefit if they do some

Advice can be obtained from friends, homestay parents, and

A 24-hour police station is called a

For late-night travel, use a

Dialling 000 will put you through to

To save time, students should have the nearest station’s

Questions 18-20 Listen from here

Choose THREE answers, A-G, from the list.

Which THREE pieces of advice does the police officer give?

List of Advice

A
B
C
D
E
F
G

Part 3

Questions 21-25Listen from here

Choose the correct letter, A, B, or C.

21. Nicole interviewed: 
A
B
C
22. The proportion of students NOT satisfied with the staff is:
A
B
C
23. Overseas students were mostly concerned about:
A
B
C
24. The proportion of teachers Nicole thinks needs improving is:
A
B
C
25. The speakers agree to show their findings to the:
A
B
C

Questions 26-30Listen from here

Complete the flow chart.

Write ONE WORD ONLY for each answer.

Nicole’s Interviewing Technique

the right place to conduct the interview.

the interviewee has sufficient time.

the purpose of the interview.

Guarantee complete confidentiality.

the interviewee of beneficial outcomes.

Give them a (e.q. lottery ticket).

Part 4

Questions 31-33Listen from here

Choose the correct letter, A, B, or C.

31. ‘Hard’ HRM is:
A
B
C
32. ‘Soft’ HRM:
A
B
C
33. Human resources:
A
B
C

Questions 34-40Listen from here

Complete the table.

Write NO MORE THAN TWO WORDS for each answer.

Three Elements of 'Soft" HRM

MotivationRaise awareness that job serves a All products and services are
RetentionMake workers feel

e.g. say thank you in a

way

 staff wellInvolve staff in Anyone can display intelligence, know-how, and 
Part 1 :
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Part 2 :
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Part 3 :
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Part 4 :
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