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Section 1 : Questions 1-10

Questions 1-6

Complete the table.

Write NO MORE THAN TWO WORDS AND/OR NUMBERS for each answer.

 

Rule One

Rule Two

Payment of rent

on the 5th  (Example 

full amount expected

Cooking/Kitchen

must clean 1

must  2

Cleaning Duties

must 3

do once every  4

Other

no noise 5

no  6

    Questions 7-10

    Complete the form.

    Write NO MORE THAN TWO WORDS AND/OR NUMBERS for each answer.

    Tenancy Service

    Online Advertising Form

    Gender: 7

    Job: 8

    Rent: $ 9

    Move in: 10

      Section 2 : Questions 11-20

      Questions 11-17

      Complete the sentences.

      Write NO MORE THAN TWO WORDS for each answer.

      The crime rate in the speaker’s city is 11

      Students will receive much benefit if they do some 12

      Advice can be obtained from friends, homestay parents, and 13

      A 24-hour police station is called a 14

      For late-night travel, use a 15

      Dialling 000 will put you through to 16

      To save time, students should have the nearest station’s 17

        Questions 18-20

        Choose THREE answers, A-G, from the list.

        Which THREE pieces of advice does the police officer give?

        List of Advice

        • A
        • B
        • C
        • D
        • E
        • F
        • G
          Section 3 : Questions 21-30

          Questions 21-25

          Choose the correct letter, A, B, or C.

          21

          Nicole interviewed: 

          • A
          • B
          • C
          22

          The proportion of students NOT satisfied with the staff is:

          • A
          • B
          • C
          23

          Overseas students were mostly concerned about:

          • A
          • B
          • C
          24

          The proportion of teachers Nicole thinks needs improving is:

          • A
          • B
          • C
          25

          The speakers agree to show their findings to the:

          • A
          • B
          • C

          Questions 26-30

          Complete the flow chart.

          Write ONE WORD ONLY for each answer.

          Nicole’s Interviewing Technique

          26 the right place to conduct the interview.

          27 the interviewee has sufficient time.

          28 the purpose of the interview.

          Guarantee complete confidentiality.

          29 the interviewee of beneficial outcomes.

          Give them a 30 (e.q. lottery ticket).

            Section 4 : Questions 31-40

            Questions 31-33

            Choose the correct letter, A, B, or C.

            31

            ‘Hard’ HRM is:

            • A
            • B
            • C
            32

            ‘Soft’ HRM:

            • A
            • B
            • C
            33

            Human resources:

            • A
            • B
            • C

            Questions 34-40

            Complete the table.

            Write NO MORE THAN TWO WORDS for each answer.

            Three Elements of ‘Soft’ HRM

            Motivation

            Retention

            34  staff well

            Raise awareness that job serves a 35

            Make workers feel 36

            Involve staff in 37

            All products and services are 38

            e.g. say thank you in a

            39 way

            Anyone can display intelligence, know-how, and  40

              End of the Test


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