Part 1
Questions 1-3Listen from here
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Example | Answer |
Name: | Jack Dawson |
Address: | 1 Road, Exeter |
Postcode: | 2 |
Telephone: | work: 3 home: 798662 |
Questions 4-6Listen from here
Choose the correct letter, A, B or C.
Questions 7-10Listen from here
Complete the sentences below.
Write NO MORE THAN TWO WORDS for each answer.
The man felt satisfied with 7 because it was quick.
During the flight, 8 facilities helped him distract from other poor quality of the service.
As a gift, a 20% discount on the 9 fees will be offered.
The flight company also offers the man a 10 worth £20.
Part 2
Questions 11-16 Listen from here
What is customers’ attitude towards the following services?
Write the correct letter, A, B or C, next to questions 11-16.
| A. | They are very interested. | |
| B. | They might be less interested. | |
| C. | They are not interested. |
11. a free gift
12. a driver for an extra fee
13. a package service
14. updated car models
15. a discount
16. a new branch company
Questions 17-20Listen from here
Choose the correct letter, A, B or C.
Part 3
Questions 21-25Listen from here
Choose the correct letter, A, B or C.
Questions 26-30Listen from here
Complete the summary below.
Write NO MORE THAN THREE WORDS for each answer.
Major Problems of a CompanySince the company opened, there have been many problems with employment, but there is no 26 He needs to find a venue for financial training. It is very hard to run an organisation and the 27 is of great importance to staying organised. To enhance the organisation skills, there is a section on 28 in the library where some valuable books can be found. In addition, the library contains some useful resources, such as a collection of documentaries on personal organisation, the literature on 29 , and the articles on the 30 |
Part 4
Questions 31-40Listen from here
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
CLIMATE AND ARCHITECTURE• Cases and examples are from practice conducted in 31 as well as rural areas. Acid rain • The chemicals have devastating effects on the architecture. • The government try to reduce the negative effects. • Funds have been received from a 32 • 33 experience lower levels of acid in damaging pollutants. • In recent years, Alter Project focuses on the buildings made of 34 Pollution • One of the main sources of pollution is from the construction industry. • 35 is used to reduce pollution in Sky Tower. • Construction is affected by the increased 36 in winter. • Humidity affects the 37 buildings whose grain can be condensed by moisture from the air. Building & Technology • Ground conditions can be a problem when the density of the 38 is wrong. • Architects can now monitor the 39 of buildings. • The government should make 40 for the architects. |