Legend: Academic word (?) New word
You should spend about 20 minutes on this task.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
Write at least 150 words.
Write about the following topic.
Most people have forgotten the meaning behind traditional or religious festivals; during festival periods, people nowadays only want to enjoy themselves. To what extent do you agree or disagree with this opinion?
Give reasons for your answer and include any relevant examples from your own knowledge or experience.
The pie charts compare visitors’ responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.
It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majority described the hotel’s service as good or excellent in 2010.
Looking at the positive responses first, in 2005 only 5% of the hotel’s visitors rated its customer service as excellent, but this figure rose to 28% in 2010. Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost three times as many people gave this rating five years later.
With regard to negative feedback, the proportion of guests who considered the hotel’s customer service to be poor fell from 21% in 2005 to only 12% in 2010. Similarly, the proportion of people who thought customer service was very poor dropped from 15% to only 4% over the 5-year period. Finally, a fall in the number of ‘satisfactory’ ratings in 2010 reflects the fact that more people gave positive responses to the survey in that year.
(193 words, band 9)
Some people argue that we no longer remember the original meaning of festivals, and that most of us treat them as opportunities to have fun. While I agree that enjoyment seems to be the priority during festival times, I do not agree that people have forgotten what these festivals mean.
On the one hand, religious and traditional festivals have certainly become times for celebration. In the UK, Christmas is a good example of a festival period when people are most concerned with shopping, giving and receiving presents, decorating their homes and enjoying traditional meals with their families. Most people look forward to Christmas as a holiday period, rather than a time to practise religion. Similar behaviour can be seen during non-religious festivals, such as Bonfire Night. People associate this occasion with making fires, watching firework displays, and perhaps going to large events in local parks; in other words, enjoyment is people’s primary goal.
However, I disagree with the idea that the underlying meaning of such festivals has been forgotten. In UK primary schools, children learn in detail about the religious reasons for celebrating Christmas, Easter and a variety of festivals in other religions. For example, in late December, children sing Christmas songs which have a religious content, and they may even perform nativity plays telling the story of Jesus’ birth. Families also play a role in passing knowledge of religious festivals’ deeper significance on to the next generation. The same is true for festivals that have a historical background, such as Bonfire Night or Halloween, in the sense that people generally learn the stories behind these occasions at an early age.
In conclusion, although people mainly want to enjoy themselves during festivals, I believe that they are still aware of the reasons for these celebrations.
(296 words, band 9)