Legend: Academic word (?) New word
You should spend about 20 minutes on this task.
The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Write at least 150 words.
You should spend about 40 minutes on this task.
Write about the following topic.
To learn effectively, children need to eat a healthy meal at school.
How true is this statement? Whose responsibility is it to provide food for school children?
Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Write at least 250 words.
The data show how people felt about the service provided by US airlines between 1999 and 2007.
Firstly, the graph indicates that general satisfaction levels rose slightly, from 65 percent in 1999 to 72 percent in 2007, while the percentage of dissatisfied customers fell to 24 percent over the same period.
According to the table, customers were most satisfied with the politeness of airline staff and plane schedules, and least satisfied with the seating. Data provided for 2007 show that only 47 percent of travellers felt the seats were comfortable. In contrast, satisfaction with staff remained fairly stable at about 90 percent over the eight-year period, and rose in the case of schedules from 75 to 79 percent. However, the biggest increase in satisfaction was in connection with ticket prices, where figures rose by 20 percent to 65 percent in 2007.
Overall it can be seen that levels of satisfaction were quite high throughout the period, and customers were most satisfied with the service from staff.
We all need healthy food every day, but it is particularly important for children to eat well because their bodies are still growing.
Most people agree that it is difficult to learn anything if you are hungry because the brain needs food in order to function well. Studies have shown that children who are hungry have trouble concentrating and become slow learners. In addition, the school day can be quite long and involve many activities. Teachers cannot expect children to participate fully if they have an empty stomach.
Many children do eat something at school, even if it is only a snack. However, some snacks are not very nutritious. Crisps and chips, for example, are very fatty and contain a lot of salt, while biscuits are sugary. Although these food items may increase energy levels, they only have a short-term effect. A healthy meal, on the other hand, will keep energy levels higher for longer and help children learn more easily.
In my view, it is up to parents and schools to make sure that children eat healthily. Schools may provide meals, but if parents prefer to decide what their children eat, there needs to be a choice. In my country, children can either have a school meal, which they pay for, or bring a packed lunch. 1 think this is a good system, but in other countries a different system may be preferable.
In conclusion, a healthy meal will definitely help children to study more successfully. However, both parents and schools have a responsibility to make sure that this is provided for them.